Delivery driver attempted theft?
Discussion
Was expecting a couple of parcels today, one a low value item the other high value for my sons birthday today, knew the time frame of the delivery so mrs was at home.
I don’t think I can name the company I bought it from, but it’s extremely well known and probably deliver the most parcels a day by far than anyone else, besides this wasn’t one of their drivers, it was a sub contractor doing the delivery.
Anyway the driver comes up the drive, doesn’t press the bell and leaves the one item on the step , I then get an email to say both the items have been delivered, as well as the app updating to mark both as delivered, more specifically “handed to resident”
Anyway my wife drives after him and finds him 10 minutes later whilst he’s making another delivery , the parcel in question is sat right at the doors of his van, you can clearly see what it is, as the delivery sticker was stuck on the actual box of the item, so it wasn’t a box inside a box, she walked up and told him he just marked that item sat there as delivered, he kept trying to scan it but was having problems, possibly because it had already been scanned maybe?
Obviously this to me screams theft, he’s seen what it is and scanned it in the back of his van and then shut the doors on it to come and deliver the other item, but just to be certain My question is, when making deliveries with more than one parcel, does the driver need to scan each item separately to say it has been delivered, or does he simply tick a box to say he’s done the delivery and that marks all the parcels as been delivered?
I don’t think I can name the company I bought it from, but it’s extremely well known and probably deliver the most parcels a day by far than anyone else, besides this wasn’t one of their drivers, it was a sub contractor doing the delivery.
Anyway the driver comes up the drive, doesn’t press the bell and leaves the one item on the step , I then get an email to say both the items have been delivered, as well as the app updating to mark both as delivered, more specifically “handed to resident”
Anyway my wife drives after him and finds him 10 minutes later whilst he’s making another delivery , the parcel in question is sat right at the doors of his van, you can clearly see what it is, as the delivery sticker was stuck on the actual box of the item, so it wasn’t a box inside a box, she walked up and told him he just marked that item sat there as delivered, he kept trying to scan it but was having problems, possibly because it had already been scanned maybe?
Obviously this to me screams theft, he’s seen what it is and scanned it in the back of his van and then shut the doors on it to come and deliver the other item, but just to be certain My question is, when making deliveries with more than one parcel, does the driver need to scan each item separately to say it has been delivered, or does he simply tick a box to say he’s done the delivery and that marks all the parcels as been delivered?
this is why I’m asking before I complain.
Had he came and just delivered the one item and left the other as undelivered I’d have had less of an issue.
But I’m quite sure in the past they’ve scanned each parcel separately on my door step before handing them over, so to have the missing item as marked delivered, handed to resident I had my doubts.
Had he came and just delivered the one item and left the other as undelivered I’d have had less of an issue.
But I’m quite sure in the past they’ve scanned each parcel separately on my door step before handing them over, so to have the missing item as marked delivered, handed to resident I had my doubts.
Rough101 said:
Our local Evri guy does this .. he meets his KPI at the original time and scans it as delivered, but drops the parcel round in the evening when you re back home.
I wouldn t jump straight to theft ..
Surely it is no slower to drop off 2 parcels in one delivery than it would be to drop 1. Certainly much less time and cost than going back later.I wouldn t jump straight to theft ..
MustangGT said:
Surely it is no slower to drop off 2 parcels in one delivery than it would be to drop 1. Certainly much less time and cost than going back later.
In the event one goes through the letterbox usually, and his van is full to the brim twice a day, anything he can get rid of first time he does, same with the evening wrap up, leaves the van empty for the morning, he has a very small, but dense area to get around.Sebring440 said:
What did the guy say when your wife confronted him?
I was on the phone to her at the time, it didn’t sound as though his first language was English, so wasn’t easy to make out, but it sounded very much like he was trying to play dumb, she showed him our camera footage, she had to repeat herself a few times, he kept saying let me scan the box, which he tried multiple times as I could hear the scanner, even still she said it’s probably not scanning as you’ve already scanned it as delivered to which he says “i don’t know”It’s about a 4 foot x 3 foot box weighing 10kg lying flat right at the back doors of the van so he couldn’t have not seen it, besides I keep coming back to the fact he’s marked it as delivered so obviously he did see it but chose to drive off with it
usn90 said:
My question is, when making deliveries with more than one parcel, does the driver need to scan each item separately to say it has been delivered, or does he simply tick a box to say he s done the delivery and that marks all the parcels as been delivered?
Our local Amazon drivers scan each parcel and anything (deemed to be) high value or age restricted has an additional code/birthday they need to enter to show its been delivered. No idea who decides on whether a code is necessary though!Chris
A500leroy said:
His scanned may be preprogrammed with what parcel to deliver when, it's not unheard of that parcels for the same address aren't bundled together.
As I said I’d have had less of an issue if he only delivered the one parcel, marked that one as delivered and left the other item as undelivered still, the parcel that had been delivered was letterbox sized, the others 4ft x 3 ft 10kg . Wasn’t part of the same order either, both items emails came through as two separate emails to state delivered
usn90 said:
My question is, when making deliveries with more than one parcel, does the driver need to scan each item separately to say it has been delivered, or does he simply tick a box to say he s done the delivery and that marks all the parcels as been delivered?
Depends on the software on his PDA.Some companies you have to scan every item. Some you can 'select all' or similar and not scan all.
I'm not sure which one Evri use.
usn90 said:
this is why I m asking before I complain.
Had he came and just delivered the one item and left the other as undelivered I d have had less of an issue.
But I m quite sure in the past they ve scanned each parcel separately on my door step before handing them over, so to have the missing item as marked delivered, handed to resident I had my doubts.
For the logistics and the parcel tracking on the website to work he must have to scan both individually. He's scanning the unique barcode for each unique delivery of unrelated items.Had he came and just delivered the one item and left the other as undelivered I d have had less of an issue.
But I m quite sure in the past they ve scanned each parcel separately on my door step before handing them over, so to have the missing item as marked delivered, handed to resident I had my doubts.
You don't get a joint email when delivered? You get two Emails!
super7 said:
For the logistics and the parcel tracking on the website to work he must have to scan both individually. He's scanning the unique barcode for each unique delivery of unrelated items.
You don't get a joint email when delivered? You get two Emails!
Yes as I mentioned above, I received two separate emails to state that each item has been delivered.You don't get a joint email when delivered? You get two Emails!
so as far as my logic goes, he s scanned the high value item in the back of his van and left it there, and then proceeded to deliver the other item.
Again the item was was big box lying flat near the back doors when my mrs got to the van 10 minutes later, so I don t quite see the logic in scanning it as delivered with the intention of coming back later to actually hand it over.
I also don t quite understand the logic of the £4.99 item having extra packaging over the box itself, whereas the high value item just has the delivery label stuck on the physical box itself.
I had this a couple of years ago. The big name online retailer and the poor reputation courier. High value item, said it was delivered etc. Unfortunately for them have very good CCTV from all angles 24/7 and could clearly see they never even came to the house. Was refunded after a bit of a telephone battle but the item vanished. I really hope people get sacked and prosecuted for this kind of thing.
I’ve reported and sent the footage which they requested, they asked for a detailed sequence of events which was given.
End of the day they will understand their system and if the driver was acting with bad intentions which I suspect he was, and person I spoke to didn’t exactly shy away from that observation
End of the day they will understand their system and if the driver was acting with bad intentions which I suspect he was, and person I spoke to didn’t exactly shy away from that observation
Slightly different but I had a mobile phone delivered yesterday by on of the big delivery companies. Before I could get downstairs he'd already got back in his van about to drive off leaving a rather expensive phone on the doorstep. Good job we weren't away!
I like the Amazon method for expensive items where you have a code to give the driver.
I like the Amazon method for expensive items where you have a code to give the driver.
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