Used car faulty - how best to approach?
Discussion
Hi all
Have an unfortunate situation with a vehicle I purchased early September, and while I've tried to do some research on it, I was hoping someone who has been through something similar might be able to offer some guidance.
Vehicle is a 2016 car with 22k miles at the time of collection.
Timeline:
Ahead of vehicle purchase, I was advised the spark plugs had been done already, and purchased the car on this basis (to ensure it had as close to a full service history as possible, as they advertised)
Upon collecting the car, they could not provide proof it had been done, despite having it in writing from them that it had been.
They agreed to do the spark plugs and drive belt (which was also due that year and hadn't been done, but I was intending to get this done to keep the service history complete) overnight, requiring me to come back the following day. I was staying in the area anyway, so it wasn't too much of an inconvenience.
When collecting the car, I informed them that at least one of the rear sensors was faulty. They had the car inspected and confirmed that they believed one of the sensors to be broken, requiring replacement. They asked to keep the car to do it, but I explained that it would be inconvenient for me to head home and come back another time, as I was 5-7 hours away from them (they're in Cumbria, I'm on the south coast). They agreed to let me take it to a local specialist, not a Porsche Centre, to have it rectified at their cost.
When I got home, where the weather was in excess of 20 degrees (mid teens up in Cumbria and raining), I noted that the AC wasn't working either, though probably just needed a re-gas.
I informed them of my intention to get this done too, but had no response.
I booked the car in with Precision Porsche, who are my most respected specialist in the area, to have a look at the issues and following approval, get them sorted.
I received an email from Precision Porsche confirming:
1. AC needed a re-gas following a pressure test
2. There were 2 faulty rear sensors which they can replace
But also:
3. Rear coffin arm bushes debonded
4. Switch pack for AC faulty and unable to change temp on passenger side
5. Coolant leak but couldn't do a thorough investigation without removing the under tray, incurring more diagnostic cost (which hadn't been approved yet) - deemed an urgent issues as a coolant system failure could be catastrophic
6. Corrosion on inner front brake discs and auto hand brake release malfunction*
7. Tyre sealant out of date*
Due to the cost of the replacement items for 1, 2, 3, 4 and 5, the estimate was given at roughly £5,400.
The dealer have declined responsibility for these repairs and advised me that Precision Porsche have "put the fear of God into me" with these non issues which the dealer would have spotted. They then offered to bet me £1,000 that if they took it to a local mechanic, he wouldn't find any of these problems.
They asked me to drive the car up back to them, or transport it at my cost, for them to check the issues themselves, and repair what they deem necessary to do.
I'm not sure it would be wise to attempt a 5-7 hour drive given the coolant issue - Precision Porsche indicated that a coolant failure would require me to stop at the side of the road immediately.
Lastly, the dealer's website confirms that all cars have either a manufacturer warranty, or 3 months with them (copied and pasted from their website):
"Drive away with complete peace of mind
We pride ourselves on providing quality used vehicles that have been hand-picked and maintained to a high standard. All of our vehicles will come with either the remaining manufacturers warranty or we will supply a 3/6 month comprehensive warranty. The warranty will be covered by us direct if you live local to us or we use Warranty wise to cover warranty's for vehicles sold throughout the UK.
We choose Warrantywise as they have been offering car warranties for 30 years, and the cover they offer is the UKs highest. All Claims are dealt with in the UK and are dealt with by the garage of your choice direct, so it takes all the stress and pressure away from you. This company is owned by Quentin Wilson who is a very recognised figure within the motor industry.
See below for full cover details and more information about Warranty wise. All warranty information will be given in writing when buying a car."
I provided the dealer, via email, 4 options:
1. Mediation with Precision Porsche, to give them (the garage) the opportunity to explain the issues in greater detail than I could, evidencing their expertise. Then, the warranty company can fund the costs.
2. The car dealer can collect the car, repair the issues and I will then have it independently inspected to ensure it has been done so to satisfactory quality, at their cost.
3. Full refund - as is my right with the CRA 2015, I have the ability to reject the car for a full refund.
4. If none of these are agreed, I will pay to have the car repaired myself and seek recovery through small claims.
I have tried to be reasonable with the dealer, but given the history of missing things when picking up the car, and that they are now declining to pay for the incurred costs with Precision Porsche thus far, I feel I'm going to have to be more firm.
Additional info:
The ~32k car was purchased with cash. No finance was used due to the lack of Section 75 protection over £30,000.
Any thoughts welcome :-)
Have an unfortunate situation with a vehicle I purchased early September, and while I've tried to do some research on it, I was hoping someone who has been through something similar might be able to offer some guidance.
Vehicle is a 2016 car with 22k miles at the time of collection.
Timeline:
Ahead of vehicle purchase, I was advised the spark plugs had been done already, and purchased the car on this basis (to ensure it had as close to a full service history as possible, as they advertised)
Upon collecting the car, they could not provide proof it had been done, despite having it in writing from them that it had been.
They agreed to do the spark plugs and drive belt (which was also due that year and hadn't been done, but I was intending to get this done to keep the service history complete) overnight, requiring me to come back the following day. I was staying in the area anyway, so it wasn't too much of an inconvenience.
When collecting the car, I informed them that at least one of the rear sensors was faulty. They had the car inspected and confirmed that they believed one of the sensors to be broken, requiring replacement. They asked to keep the car to do it, but I explained that it would be inconvenient for me to head home and come back another time, as I was 5-7 hours away from them (they're in Cumbria, I'm on the south coast). They agreed to let me take it to a local specialist, not a Porsche Centre, to have it rectified at their cost.
When I got home, where the weather was in excess of 20 degrees (mid teens up in Cumbria and raining), I noted that the AC wasn't working either, though probably just needed a re-gas.
I informed them of my intention to get this done too, but had no response.
I booked the car in with Precision Porsche, who are my most respected specialist in the area, to have a look at the issues and following approval, get them sorted.
I received an email from Precision Porsche confirming:
1. AC needed a re-gas following a pressure test
2. There were 2 faulty rear sensors which they can replace
But also:
3. Rear coffin arm bushes debonded
4. Switch pack for AC faulty and unable to change temp on passenger side
5. Coolant leak but couldn't do a thorough investigation without removing the under tray, incurring more diagnostic cost (which hadn't been approved yet) - deemed an urgent issues as a coolant system failure could be catastrophic
6. Corrosion on inner front brake discs and auto hand brake release malfunction*
7. Tyre sealant out of date*
- I haven't raised these as I'm not sure I'd deem this as super high priority, compared to the other problems.
Due to the cost of the replacement items for 1, 2, 3, 4 and 5, the estimate was given at roughly £5,400.
The dealer have declined responsibility for these repairs and advised me that Precision Porsche have "put the fear of God into me" with these non issues which the dealer would have spotted. They then offered to bet me £1,000 that if they took it to a local mechanic, he wouldn't find any of these problems.
They asked me to drive the car up back to them, or transport it at my cost, for them to check the issues themselves, and repair what they deem necessary to do.
I'm not sure it would be wise to attempt a 5-7 hour drive given the coolant issue - Precision Porsche indicated that a coolant failure would require me to stop at the side of the road immediately.
Lastly, the dealer's website confirms that all cars have either a manufacturer warranty, or 3 months with them (copied and pasted from their website):
"Drive away with complete peace of mind
We pride ourselves on providing quality used vehicles that have been hand-picked and maintained to a high standard. All of our vehicles will come with either the remaining manufacturers warranty or we will supply a 3/6 month comprehensive warranty. The warranty will be covered by us direct if you live local to us or we use Warranty wise to cover warranty's for vehicles sold throughout the UK.
We choose Warrantywise as they have been offering car warranties for 30 years, and the cover they offer is the UKs highest. All Claims are dealt with in the UK and are dealt with by the garage of your choice direct, so it takes all the stress and pressure away from you. This company is owned by Quentin Wilson who is a very recognised figure within the motor industry.
See below for full cover details and more information about Warranty wise. All warranty information will be given in writing when buying a car."
I provided the dealer, via email, 4 options:
1. Mediation with Precision Porsche, to give them (the garage) the opportunity to explain the issues in greater detail than I could, evidencing their expertise. Then, the warranty company can fund the costs.
2. The car dealer can collect the car, repair the issues and I will then have it independently inspected to ensure it has been done so to satisfactory quality, at their cost.
3. Full refund - as is my right with the CRA 2015, I have the ability to reject the car for a full refund.
4. If none of these are agreed, I will pay to have the car repaired myself and seek recovery through small claims.
I have tried to be reasonable with the dealer, but given the history of missing things when picking up the car, and that they are now declining to pay for the incurred costs with Precision Porsche thus far, I feel I'm going to have to be more firm.
Additional info:
The ~32k car was purchased with cash. No finance was used due to the lack of Section 75 protection over £30,000.
Any thoughts welcome :-)
Edited by Deviation on Saturday 4th October 12:35
Edited by Deviation on Saturday 4th October 12:40
A few points:
1) The aftermarket warranty is useless (what's the hourly labour rate they'd pay? What about the difference? and countless other clauses in it) and the dealer can't duck their responsibilities under CRA2015 by pointing you to it.
2) They have a right to inspect the car themselves and they don't have to pay for the transport of the car to them, nor a courtesy car,
Did you ask the dealer if they would be open to a pre-purchase inspection - which is a reasonable thing to ask for on a £32 car? Too late for you now, but will help others in a similar situation.
1) The aftermarket warranty is useless (what's the hourly labour rate they'd pay? What about the difference? and countless other clauses in it) and the dealer can't duck their responsibilities under CRA2015 by pointing you to it.
2) They have a right to inspect the car themselves and they don't have to pay for the transport of the car to them, nor a courtesy car,
Did you ask the dealer if they would be open to a pre-purchase inspection - which is a reasonable thing to ask for on a £32 car? Too late for you now, but will help others in a similar situation.
Call citizens advice on Monday, It's a free service to consumers, they'll give you your options.
They'll give you a case number.
Include the CAB case number on all future emails to the dealer.
This alone will let the dealer know you've taken advice.
Do not drive the car, as you've been told by an expert about the coolant leak.
I'd be going for rejection if I were you, but be warned, if they don't comply you could be in for a long battle whilst not being able to use the car.
Such a shame you didn't take the finance.
They'll give you a case number.
Include the CAB case number on all future emails to the dealer.
This alone will let the dealer know you've taken advice.
Do not drive the car, as you've been told by an expert about the coolant leak.
I'd be going for rejection if I were you, but be warned, if they don't comply you could be in for a long battle whilst not being able to use the car.
Such a shame you didn't take the finance.
I'd take it back for repair, and then reject if it wasn't all fixed.
But have you got a breakdown of that £5400 cost, because there doesn't seem to be a lot of stuff there for the cost...especially as they can't put a price of fixing the coolant leak if they haven't been able to investigaate it yet.
I'd also consider some of those items as consumables (regas, brake discs, tyre sealant, bushes), so wouldn't be covered by any warranty.
But have you got a breakdown of that £5400 cost, because there doesn't seem to be a lot of stuff there for the cost...especially as they can't put a price of fixing the coolant leak if they haven't been able to investigaate it yet.
- a/c regas (£100)
- a/c heater switch (£100)
- brake discs, where corrosion is a normal issue, especially one that's sat around (£800 IF they really need replacing)
- new tyre sealant (£100)
- coffin arm including bushes (£400 per side)
- labour (£4000???)
I'd also consider some of those items as consumables (regas, brake discs, tyre sealant, bushes), so wouldn't be covered by any warranty.
Edited by mmm-five on Saturday 4th October 13:04
It's an old car, you can't expect it to be perfect.
Consumer Rights Act is fairly strong if the thing doesn't function as a car or is unsafe.
But aircon needing a re-gas is what people expect on an old car.
If you reject it, you still have the challenge of finding a better car for the money.
Sometimes it's better to expect to put a few quid into a car you've bought, to sort minor problems if the car is generally good.
Obviously if the dealer is willing to pay to fix a few things, that's great.
But there are limits to what you can expect in terms of them paying someone else's hourly rate.
If I liked the car, I'd be looking at routes to getting it into a state I was happy with.
Top tip, test the aircon when you test drive a car and don't buy a car from the other end of the country without pricing in a few problems.
If was two grand cheaper than one in the south and it costs you £500 to sort it, declare yourself a winner and enjoy your car.
If it's a lemon and you want out, be philosophical about having made a mistake buying it and expect to be somewhat out of pocket having got shot of it.
Consumer Rights Act is fairly strong if the thing doesn't function as a car or is unsafe.
But aircon needing a re-gas is what people expect on an old car.
If you reject it, you still have the challenge of finding a better car for the money.
Sometimes it's better to expect to put a few quid into a car you've bought, to sort minor problems if the car is generally good.
Obviously if the dealer is willing to pay to fix a few things, that's great.
But there are limits to what you can expect in terms of them paying someone else's hourly rate.
If I liked the car, I'd be looking at routes to getting it into a state I was happy with.
Top tip, test the aircon when you test drive a car and don't buy a car from the other end of the country without pricing in a few problems.
If was two grand cheaper than one in the south and it costs you £500 to sort it, declare yourself a winner and enjoy your car.
If it's a lemon and you want out, be philosophical about having made a mistake buying it and expect to be somewhat out of pocket having got shot of it.
paul_c123 said:
A few points:
1) The aftermarket warranty is useless (what's the hourly labour rate they'd pay? What about the difference? and countless other clauses in it) and the dealer can't duck their responsibilities under CRA2015 by pointing you to it.
2) They have a right to inspect the car themselves and they don't have to pay for the transport of the car to them, nor a courtesy car,
Did you ask the dealer if they would be open to a pre-purchase inspection - which is a reasonable thing to ask for on a £32 car? Too late for you now, but will help others in a similar situation.
From the research I've done, I don't believe they have the right to do an inspection themselves as the fault has been found and communicated within 30 days, so I can outright reject the vehicle.1) The aftermarket warranty is useless (what's the hourly labour rate they'd pay? What about the difference? and countless other clauses in it) and the dealer can't duck their responsibilities under CRA2015 by pointing you to it.
2) They have a right to inspect the car themselves and they don't have to pay for the transport of the car to them, nor a courtesy car,
Did you ask the dealer if they would be open to a pre-purchase inspection - which is a reasonable thing to ask for on a £32 car? Too late for you now, but will help others in a similar situation.
Section 23 of the CRA 2015 states:
"If the consumer requires the trader to repair or replace the goods, the trader must—
(a)do so within a reasonable time and without significant inconvenience to the consumer, and
(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage)."
OutInTheShed said:
It's an old car, you can't expect it to be perfect.
Consumer Rights Act is fairly strong if the thing doesn't function as a car or is unsafe.
But aircon needing a re-gas is what people expect on an old car.
If you reject it, you still have the challenge of finding a better car for the money.
Sometimes it's better to expect to put a few quid into a car you've bought, to sort minor problems if the car is generally good.
Obviously if the dealer is willing to pay to fix a few things, that's great.
But there are limits to what you can expect in terms of them paying someone else's hourly rate.
If I liked the car, I'd be looking at routes to getting it into a state I was happy with.
Top tip, test the aircon when you test drive a car and don't buy a car from the other end of the country without pricing in a few problems.
If was two grand cheaper than one in the south and it costs you £500 to sort it, declare yourself a winner and enjoy your car.
If it's a lemon and you want out, be philosophical about having made a mistake buying it and expect to be somewhat out of pocket having got shot of it.
I don't expect it to be perfect, I just don't expect there to be indicators of future failures, or current failures, that haven't been found.Consumer Rights Act is fairly strong if the thing doesn't function as a car or is unsafe.
But aircon needing a re-gas is what people expect on an old car.
If you reject it, you still have the challenge of finding a better car for the money.
Sometimes it's better to expect to put a few quid into a car you've bought, to sort minor problems if the car is generally good.
Obviously if the dealer is willing to pay to fix a few things, that's great.
But there are limits to what you can expect in terms of them paying someone else's hourly rate.
If I liked the car, I'd be looking at routes to getting it into a state I was happy with.
Top tip, test the aircon when you test drive a car and don't buy a car from the other end of the country without pricing in a few problems.
If was two grand cheaper than one in the south and it costs you £500 to sort it, declare yourself a winner and enjoy your car.
If it's a lemon and you want out, be philosophical about having made a mistake buying it and expect to be somewhat out of pocket having got shot of it.
The AC was impossible to test up there - it came out cold because, well, it was already cold up there. It was only after I'd driven the length of the country and had the car in 22 degrees+ that I noticed it wasn't cooling down the vehicle/me.
Trevor555 said:
Call citizens advice on Monday, It's a free service to consumers, they'll give you your options.
They'll give you a case number.
Include the CAB case number on all future emails to the dealer.
This alone will let the dealer know you've taken advice.
Do not drive the car, as you've been told by an expert about the coolant leak.
I'd be going for rejection if I were you, but be warned, if they don't comply you could be in for a long battle whilst not being able to use the car.
Such a shame you didn't take the finance.
Finance is irrelevant as the cost of the car exceeds section 75 protection. They'll give you a case number.
Include the CAB case number on all future emails to the dealer.
This alone will let the dealer know you've taken advice.
Do not drive the car, as you've been told by an expert about the coolant leak.
I'd be going for rejection if I were you, but be warned, if they don't comply you could be in for a long battle whilst not being able to use the car.
Such a shame you didn't take the finance.
I have another (faulty) car through a lease and the finance company have been terrible at taking any action - that case is now referred to the finance ombudsman for review. Finance isn't a magic fix :-)
mmm-five said:
I'd take it back for repair, and then reject if it wasn't all fixed.
But have you got a breakdown of that £5400 cost, because there doesn't seem to be a lot of stuff there for the cost...especially as they can't put a price of fixing the coolant leak if they haven't been able to investigaate it yet.
I'd also consider some of those items as consumables (regas, brake discs, tyre sealant, bushes), so wouldn't be covered by any warranty.
AC regas is higher due to the different gas used. The cheapest near me when I had my BMW done this year was £120 and Precision Porsche are £145.But have you got a breakdown of that £5400 cost, because there doesn't seem to be a lot of stuff there for the cost...especially as they can't put a price of fixing the coolant leak if they haven't been able to investigaate it yet.
- a/c regas (£100)
- a/c heater switch (£100)
- brake discs, where corrosion is a normal issue, especially one that's sat around (£800 IF they really need replacing)
- new tyre sealant (£100)
- coffin arm including bushes (£400 per side)
- labour (£4000???)
I'd also consider some of those items as consumables (regas, brake discs, tyre sealant, bushes), so wouldn't be covered by any warranty.
Edited by mmm-five on Saturday 4th October 13:04
The switch pack is £800 from Porsche - the individual switch isn't repairable.
Exhaust clamp is welded to the exhaust - if repairable, they'd need to grind off the existing ones without damaging the exhaust and then refit new ones. They instead quoted for a new tailpipe, as it's the only other way to get it sorted.
They've estimated that the coolant pump has play in the bearing and needs replacing. Total cost estimated at £1200.
Coffin arms are £280 a piece, plus parts, plus labour. Then they need to re do the geometry on the car.
Deviation said:
I don't expect it to be perfect, I just don't expect there to be indicators of future failures, or current failures, that haven't been found.
The AC was impossible to test up there - it came out cold because, well, it was already cold up there. It was only after I'd driven the length of the country and had the car in 22 degrees+ that I noticed it wasn't cooling down the vehicle/me.
Aircon can be sorted.The AC was impossible to test up there - it came out cold because, well, it was already cold up there. It was only after I'd driven the length of the country and had the car in 22 degrees+ that I noticed it wasn't cooling down the vehicle/me.
It's a nine year old car, people will always be able to find 'indicators of future failures'.
You have to be lucky for a used car to have no flaws that annoy you.
Sometimes it pays to appreciate that having had it looked over and sorted by a party other than the dealer, it's a better car than others you might have bought.
Coolant leaks are always a worry, I'd want to understand that before deciding to either keep the car or drive it back to 'nearly Scotland'.
Can you get any model-specific info on what all this is going to cost you from enthusiast owners?
Car buying is not a free game, it costs time and money to research and go looking at used cars. Spending a few quid on proper diagnosis might be money down the drain or it might be viewed as worthwhile to facilitate a quick acceptable outcome.
How do you feel about the selling dealer? Is be being fair, bearing in mind that he's there to make money, or not?
That colours our decisions and sometimes it pays to set that aside, sometimes less so.
OutInTheShed said:
Aircon can be sorted.
It's a nine year old car, people will always be able to find 'indicators of future failures'.
You have to be lucky for a used car to have no flaws that annoy you.
Sometimes it pays to appreciate that having had it looked over and sorted by a party other than the dealer, it's a better car than others you might have bought.
Coolant leaks are always a worry, I'd want to understand that before deciding to either keep the car or drive it back to 'nearly Scotland'.
Can you get any model-specific info on what all this is going to cost you from enthusiast owners?
Car buying is not a free game, it costs time and money to research and go looking at used cars. Spending a few quid on proper diagnosis might be money down the drain or it might be viewed as worthwhile to facilitate a quick acceptable outcome.
How do you feel about the selling dealer? Is be being fair, bearing in mind that he's there to make money, or not?
That colours our decisions and sometimes it pays to set that aside, sometimes less so.
There are always things wrong with older cars, but they were charging a premium due to the fact it was low mileage, mostly Porsche service history and supposedly still a full service history. It's a nine year old car, people will always be able to find 'indicators of future failures'.
You have to be lucky for a used car to have no flaws that annoy you.
Sometimes it pays to appreciate that having had it looked over and sorted by a party other than the dealer, it's a better car than others you might have bought.
Coolant leaks are always a worry, I'd want to understand that before deciding to either keep the car or drive it back to 'nearly Scotland'.
Can you get any model-specific info on what all this is going to cost you from enthusiast owners?
Car buying is not a free game, it costs time and money to research and go looking at used cars. Spending a few quid on proper diagnosis might be money down the drain or it might be viewed as worthwhile to facilitate a quick acceptable outcome.
How do you feel about the selling dealer? Is be being fair, bearing in mind that he's there to make money, or not?
That colours our decisions and sometimes it pays to set that aside, sometimes less so.
I always expect that consumables are getting on a bit, but Precision Porsche have categorised these issues as “Faults” rather than “items to consider”.
I trust them implicitly and the 114 reviews averaging 5 stars indicates others do too.
To quote them: Visible evidence of coolant pump leaking (see photos). This is a common issue with 718's and if left could cause detrimental damage to the engine if the vehicle overheats.
Again, not expecting perfection, just not expecting faults on a £30,000 car.
If the dealer is incapable of sufficiently inspecting premium vehicles and unwilling to pay to rectify issues when they appear, perhaps he shouldn’t be selling them.
Deviation said:
Trevor555 said:
Call citizens advice on Monday, It's a free service to consumers, they'll give you your options.
They'll give you a case number.
Include the CAB case number on all future emails to the dealer.
This alone will let the dealer know you've taken advice.
Do not drive the car, as you've been told by an expert about the coolant leak.
I'd be going for rejection if I were you, but be warned, if they don't comply you could be in for a long battle whilst not being able to use the car.
Such a shame you didn't take the finance.
Finance is irrelevant as the cost of the car exceeds section 75 protection. They'll give you a case number.
Include the CAB case number on all future emails to the dealer.
This alone will let the dealer know you've taken advice.
Do not drive the car, as you've been told by an expert about the coolant leak.
I'd be going for rejection if I were you, but be warned, if they don't comply you could be in for a long battle whilst not being able to use the car.
Such a shame you didn't take the finance.
I have another (faulty) car through a lease and the finance company have been terrible at taking any action - that case is now referred to the finance ombudsman for review. Finance isn't a magic fix :-)
With your lease car, tell the finance company you're complaing to the FCA.
And I'm not talking about section 75 protection.
If you present the finance company with a valid rejection then they're on dodgy ground if they say no.
That's when you refer it to the FCA, the finance company won't want to go up against them.
Anyhow, back to your Porsche.
CAB will give your your options.
How 'premium' is £30k these days?
If it's £5k or so to sort it, then it will be one of the best of its type, then maybe that's what it costs.
Can you buy a better one for £35k?
Running a 10 year old Porsche is not a cheap game, if you plan to keep it say 5 years, it will cost.
You could pay the £5k to have it sorted and amortise that with the purchase cost over the time you intend to keep it.
Or you can reject it and find another one, which quite likely Precision Porsche will also find imperfections with and offer to relieve you of some money.
Looking at their website, lots of the cars they have sold have had £1000's spent in the last few years.
If you find a vehicle that's truly been maintained without regard for cost, available for a fair price, that's the one to have, but the reality tends to be that cars for sale tend to be imperfect.
Try to understand where the dealer is coming from. He's got to make money, £30k sounds a lot for a used car, but you still have to buy them cheap and shift plenty of them to pay the bills. It's probably easier to make a living flogging five times as many £6k Fords. If you want the best example of something, talk to the best dealers and tell them you're prepared to pay top money.
Or trust your judgement (of both vendor and vehicle!), buy privately and accept the bills. That works for me with bikes. Supercars are out of my budget.
Best of luck whichever way you choose to go forwards sorting or rejecting, just suggesting looking at the problems from different angles.
If it's £5k or so to sort it, then it will be one of the best of its type, then maybe that's what it costs.
Can you buy a better one for £35k?
Running a 10 year old Porsche is not a cheap game, if you plan to keep it say 5 years, it will cost.
You could pay the £5k to have it sorted and amortise that with the purchase cost over the time you intend to keep it.
Or you can reject it and find another one, which quite likely Precision Porsche will also find imperfections with and offer to relieve you of some money.
Looking at their website, lots of the cars they have sold have had £1000's spent in the last few years.
If you find a vehicle that's truly been maintained without regard for cost, available for a fair price, that's the one to have, but the reality tends to be that cars for sale tend to be imperfect.
Try to understand where the dealer is coming from. He's got to make money, £30k sounds a lot for a used car, but you still have to buy them cheap and shift plenty of them to pay the bills. It's probably easier to make a living flogging five times as many £6k Fords. If you want the best example of something, talk to the best dealers and tell them you're prepared to pay top money.
Or trust your judgement (of both vendor and vehicle!), buy privately and accept the bills. That works for me with bikes. Supercars are out of my budget.
Best of luck whichever way you choose to go forwards sorting or rejecting, just suggesting looking at the problems from different angles.
Trevor555 said:
You should have gone to the FCA, not any other ombudsman.
With your lease car, tell the finance company you're complaing to the FCA.
And I'm not talking about section 75 protection.
If you present the finance company with a valid rejection then they're on dodgy ground if they say no.
That's when you refer it to the FCA, the finance company won't want to go up against them.
Anyhow, back to your Porsche.
CAB will give your your options.
You need to go to the Financial Ombudsman - you don’t complain to the FCA as they’re a regulator, they don’t deal with individual complaints typically. With your lease car, tell the finance company you're complaing to the FCA.
And I'm not talking about section 75 protection.
If you present the finance company with a valid rejection then they're on dodgy ground if they say no.
That's when you refer it to the FCA, the finance company won't want to go up against them.
Anyhow, back to your Porsche.
CAB will give your your options.
Will skip CAB as they didn’t really help with my other car. Solicitor is probably the best next step if I don’t receive a response from the dealer.
Deviation said:
Trevor555 said:
You should have gone to the FCA, not any other ombudsman.
With your lease car, tell the finance company you're complaing to the FCA.
And I'm not talking about section 75 protection.
If you present the finance company with a valid rejection then they're on dodgy ground if they say no.
That's when you refer it to the FCA, the finance company won't want to go up against them.
Anyhow, back to your Porsche.
CAB will give your your options.
You need to go to the Financial Ombudsman - you don t complain to the FCA as they re a regulator, they don t deal with individual complaints typically. With your lease car, tell the finance company you're complaing to the FCA.
And I'm not talking about section 75 protection.
If you present the finance company with a valid rejection then they're on dodgy ground if they say no.
That's when you refer it to the FCA, the finance company won't want to go up against them.
Anyhow, back to your Porsche.
CAB will give your your options.
Will skip CAB as they didn t really help with my other car. Solicitor is probably the best next step if I don t receive a response from the dealer.
What sort of inspection did you do or have done prior to committing to purchase.
Personally I wouldn't buy such a low mileage of that age.
It's obviously spent a lot of time standing.
I'm of the opinion cars deteriorated when not used regularly.
I assume you checked out other models perhaps a bit closer to home.
Was this one cheaper than others you looked at hence the distance.
If you've saved quite a bit would it not be easier to have these items sorted then " you'd have perfect example.
Good luck whichever you route you choose.
Personally I wouldn't buy such a low mileage of that age.
It's obviously spent a lot of time standing.
I'm of the opinion cars deteriorated when not used regularly.
I assume you checked out other models perhaps a bit closer to home.
Was this one cheaper than others you looked at hence the distance.
If you've saved quite a bit would it not be easier to have these items sorted then " you'd have perfect example.
Good luck whichever you route you choose.
Deviation said:
Trevor555 said:
Call citizens advice on Monday, It's a free service to consumers, they'll give you your options.
They'll give you a case number.
Include the CAB case number on all future emails to the dealer.
This alone will let the dealer know you've taken advice.
Do not drive the car, as you've been told by an expert about the coolant leak.
I'd be going for rejection if I were you, but be warned, if they don't comply you could be in for a long battle whilst not being able to use the car.
Such a shame you didn't take the finance.
Finance is irrelevant as the cost of the car exceeds section 75 protection. They'll give you a case number.
Include the CAB case number on all future emails to the dealer.
This alone will let the dealer know you've taken advice.
Do not drive the car, as you've been told by an expert about the coolant leak.
I'd be going for rejection if I were you, but be warned, if they don't comply you could be in for a long battle whilst not being able to use the car.
Such a shame you didn't take the finance.
I have another (faulty) car through a lease and the finance company have been terrible at taking any action - that case is now referred to the finance ombudsman for review. Finance isn't a magic fix :-)
irc said:
mcpoot said:
I thought you said the car cost £30,000. Section 75 covers a purchase costing between £100 and £30,000 so why is it not relevant?
OP said "The ~32k car was purchased with cash. No finance was used due to the lack of Section 75 protection over £30,000."
"Again, not expecting perfection, just not expecting faults on a £30,000 car."
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