Returning palletised goods under distance selling regulation

[McGraw]

Recently bought some decorative building supplies after getting samples sent (free but paid postage)

They were delivered on a pallet. I have been told they will not survive delivery if not palletised.

Having received them we’ve now decided we don’t want or need them.

The place is not open during hours I can make without taking a day off.

The goods were £125 and I’m being quoted £100 to collect and repalletise/deliver

I’ve been told all return costs are at my expense. This seems rather harsh. There is nowhere I can leave them and they willl not work with me to collect as part of their delivery schedule

I’m not paying £100 to return £125 of goods.

Are they pulling the wool over my eyes or they do they have some sort of obligation to help me return them?

Thanks

[Ussrcossack]

Read their T&Cs

Not wanting or needing them isn't the companies fault, they are in business to sell stuff and make a profit.

Can you not sell the goods to cover your losses ?

[McGraw]

There’s a 20% restocking fee so I can’t return them.

This is effectively a no returns situation

They’re not in business to help me but I can leave an honest review/warning

[MustangGT]

Many companies require you to pay for return delivery costs provided the goods are not faulty, normal business. I fail to see what you think they are doing wrong?

[Freddie Fitch]

Don't you love PH?
OP totally sure he's being hard done by.
Everyone else says this is standard business practice.
It's not like my daughter buying six pairs of shoes online and returning the five she doesnt like.

[paul_c123]

Freddie Fitch said:

Don't you love PH?
OP totally sure he's being hard done by.
Everyone else says this is standard business practice.
It's not like my daughter buying six pairs of shoes online and returning the five she doesnt like.

It would depend how big your daughter's feet are though (indirectly, do the return of 10 shoes need to be palletised and cost £100 in courier charges?)

Also, does the particular retailer of the shoes have a returns policy which gives more benefit than the legal minimum required under DSR, for example free returns if they don't like the shoes?

[McGraw]

Freddie Fitch said:

Don't you love PH?
OP totally sure he's being hard done by.
Everyone else says this is standard business practice.
It's not like my daughter buying six pairs of shoes online and returning the five she doesnt like.

Yeah, I’d be an idiot for not checking yet somehow returning goods I don’t want is also ridiculous

[48k]

McGraw said:

Recently bought some decorative building supplies after getting samples sent (free but paid postage)

They were delivered on a pallet. I have been told they will not survive delivery if not palletised.

Having received them we ve now decided we don t want or need them.

The place is not open during hours I can make without taking a day off.

The goods were £125 and I m being quoted £100 to collect and repalletise/deliver

I ve been told all return costs are at my expense. This seems rather harsh. There is nowhere I can leave them and they willl not work with me to collect as part of their delivery schedule

I m not paying £100 to return £125 of goods.

Are they pulling the wool over my eyes or they do they have some sort of obligation to help me return them?

Thanks

Is this a B2C transaction or B2B?

Have you taken delivery of the goods 14 days ago or less?

Are they standard off the shelf items or was anything customised specifically for your order?

What did their returns policy state regarding returning unwanted goods?

[McGraw]

Freddie Fitch said:

Don't you love PH?
OP totally sure he's being hard done by.
Everyone else says this is standard business practice.
It's not like my daughter buying six pairs of shoes online and returning the five she doesnt like.

Yeah, I’d be an idiot for not checking yet somehow returning goods I don’t want is also ridiculous

[2 sMoKiN bArReLs]

If it were me & I'd fooked up I'd not have the nerve to ask the supplier to take them back.

As said, the supplier fulfilled your order in good faith. Their T & C will almost certainly specify buyer pays return shipping, which pretty standard & fair enough.

As also said, can't you break the pallet down & sell on to cover your costs?

The good news is even if you bin them, the total loss is not huge.

[SpeckledJim]

McGraw said:

Recently bought some decorative building supplies after getting samples sent (free but paid postage)

They were delivered on a pallet. I have been told they will not survive delivery if not palletised.

Having received them we ve now decided we don t want or need them.

The place is not open during hours I can make without taking a day off.

The goods were £125 and I m being quoted £100 to collect and repalletise/deliver

I ve been told all return costs are at my expense. This seems rather harsh. There is nowhere I can leave them and they willl not work with me to collect as part of their delivery schedule

I m not paying £100 to return £125 of goods.

Are they pulling the wool over my eyes or they do they have some sort of obligation to help me return them?

Thanks

They sent you free samples for the purposes of you deciding whether you want their kit or not. You decided you did. So they sent you a pile of it. Then you decided you didn't. And now you reckon it is them doing you a disservice!?

Why would they want to help you to waste yet more of their time. What they want is to never hear from you again. The level of entitlement here is unreal.

Do them a favour and leave them alone. They're just trying to make an honest living, and providing a perfectly reasonable service.

Maybe don't buy anything from anyone at all, if this is your level of expectation, given that both the mistake, and the resultant problem, is 100% yours.

[McGraw]

MustangGT said:

Many companies require you to pay for return delivery costs provided the goods are not faulty, normal business. I fail to see what you think they are doing wrong?

I’m checking, not saying.

If something costs 100% of the sale price to return, that seems a bit ropey

Anyway I’ve offered to drop them off a week on Thursday and they’ve refused

[McGraw]

2 sMoKiN bArReLs said:

If it were me & I'd fooked up I'd not have the nerve to ask the supplier to take them back.

As said, the supplier fulfilled your order in good faith. Their T & C will almost certainly specify buyer pays return shipping, which pretty standard & fair enough.

As also said, can't you break the pallet down & sell on to cover your costs?

The good news is even if you bin them, the total loss is not huge.

Fucjed up?

[McGraw]

fk this place and anyone who’s slagged me whilst ever having returned goods before

[SpeckledJim]

McGraw said:

fk this place and anyone who s slagged me whilst ever having returned goods before

What proportion of the situation would you say you should be responsible for?

[Mandat]

McGraw said:

fk this place and anyone who s slagged me whilst ever having returned goods before

[Muzzer79]

McGraw said:

MustangGT said:

Many companies require you to pay for return delivery costs provided the goods are not faulty, normal business. I fail to see what you think they are doing wrong?

I m checking, not saying.

If something costs 100% of the sale price to return, that seems a bit ropey

Anyway I ve offered to drop them off a week on Thursday and they ve refused

If you just want to return them because you don't need them, it's 100% reasonable to expect that you cover the return cost. This is standard practice.

They should however be willing to accept whatever form of return you choose, as long as they arrive safely.

So if you choose to bung them all in your car/van and drive it all there to drop it off - they shouldn't refuse that.

[McGraw]

The restocking fee and a reasonable return fee matching the delivery cost

Once I’d seen more than the pathetic amount of sample I received I realised they weren’t right

Or at least give me an extra week to return

[SpeckledJim]

Muzzer79 said:

McGraw said:

MustangGT said:

Many companies require you to pay for return delivery costs provided the goods are not faulty, normal business. I fail to see what you think they are doing wrong?

I m checking, not saying.

If something costs 100% of the sale price to return, that seems a bit ropey

Anyway I ve offered to drop them off a week on Thursday and they ve refused

If you just want to return them because you don't need them, it's 100% reasonable to expect that you cover the return cost. This is standard practice.

They should however be willing to accept whatever form of return you choose, as long as they arrive safely.

So if you choose to bung them all in your car/van and drive it all there to drop it off - they shouldn't refuse that.

Just a guess but I wonder if 'recently' is not actually very recently.

And secondly, I wonder if our hero's gentle and friendly approach did not exactly galvanise the seller with a passionate determination to help him.

[McGraw]

SpeckledJim said:

Just a guess but I wonder if 'recently' is not actually very recently.

And secondly, I wonder if our hero's gentle and friendly approach did not exactly galvanise the seller with a passionate determination to help him.

I’m within the return period so you can stop wondering