Can I claim for indirect costs from Vauxhall failure?
Discussion
I've had two instances of losing time and money as a direct result of failing parts on a new Vauxhall car and wonder if i can claim compensation (through the courts if needed, as they have already fobbed my letter off).
(1) I was at work one evening (35miles from home) and although the key would open the doors, the keyless ignition system wouldn't recognise the key present so I couldn't start the car (wasn't a battery, i changed that). This meant i had to use alternative means to go home and back to fetch the spare key before then driving home, hours later.
(2) I had a puncture on my way to work (got recovered there thinking i could remove the wheel and pop out to get it replaced) however when the tyre fitter came to change he couldn't get the wheel off due to a rounded locking wheel nut meaning i had to get (and pay for) a specialist to attend and remove it before a simple tyre change, meaning considerable cost and several days of no car.
When I complained to my dealer, they fobbed me off by saying they reprogrammed the key for the first matter under warrantee and that is all they are responsible for, and that the locking wheel nuts (poor cheap design taken from Peugeots apparently which are prone to this because of the pins rather than jagged pattern most have) weren't designed to be used with air tools so it was my fault for using/allowing (no warning about this on buying the car and i can't imagine even their own mechanics don't use the air wrenches?
Combined, they have cost me a lot of money, time, inconvenience and stress through no fault of my own on a very expensive (EV) new car - surely i shouldn't be out of pocket?
Does anyone have any knowledge or experience in this area please?
(1) I was at work one evening (35miles from home) and although the key would open the doors, the keyless ignition system wouldn't recognise the key present so I couldn't start the car (wasn't a battery, i changed that). This meant i had to use alternative means to go home and back to fetch the spare key before then driving home, hours later.
(2) I had a puncture on my way to work (got recovered there thinking i could remove the wheel and pop out to get it replaced) however when the tyre fitter came to change he couldn't get the wheel off due to a rounded locking wheel nut meaning i had to get (and pay for) a specialist to attend and remove it before a simple tyre change, meaning considerable cost and several days of no car.
When I complained to my dealer, they fobbed me off by saying they reprogrammed the key for the first matter under warrantee and that is all they are responsible for, and that the locking wheel nuts (poor cheap design taken from Peugeots apparently which are prone to this because of the pins rather than jagged pattern most have) weren't designed to be used with air tools so it was my fault for using/allowing (no warning about this on buying the car and i can't imagine even their own mechanics don't use the air wrenches?
Combined, they have cost me a lot of money, time, inconvenience and stress through no fault of my own on a very expensive (EV) new car - surely i shouldn't be out of pocket?
Does anyone have any knowledge or experience in this area please?
Sometimes it’s necessary to reinitialise the remote by placing it near the back up reader on the steering column and pressing the engine start button. (I presume most Stellantis stuff is similar - check your manual). Worth a go before calling breakdown.
Just get rid of the locking nuts. They are just a pain that will leave you stranded at the most inconvenient time and they are all s
t. No one really nicks wheels anymore so just replace them with ordinary nuts and save yourself from future headaches.
I seriously doubt you’ll get anyway with claiming for anything.
Just get rid of the locking nuts. They are just a pain that will leave you stranded at the most inconvenient time and they are all s
t. No one really nicks wheels anymore so just replace them with ordinary nuts and save yourself from future headaches.I seriously doubt you’ll get anyway with claiming for anything.
Simon Adrian Willsher said:
I've had two instances of losing time and money as a direct result of failing parts on a new Vauxhall car and wonder if i can claim compensation (through the courts if needed, as they have already fobbed my letter off).
(1) I was at work one evening (35miles from home) and although the key would open the doors, the keyless ignition system wouldn't recognise the key present so I couldn't start the car (wasn't a battery, i changed that). This meant i had to use alternative means to go home and back to fetch the spare key before then driving home, hours later.
(2) I had a puncture on my way to work (got recovered there thinking i could remove the wheel and pop out to get it replaced) however when the tyre fitter came to change he couldn't get the wheel off due to a rounded locking wheel nut meaning i had to get (and pay for) a specialist to attend and remove it before a simple tyre change, meaning considerable cost and several days of no car.
When I complained to my dealer, they fobbed me off by saying they reprogrammed the key for the first matter under warrantee and that is all they are responsible for, and that the locking wheel nuts (poor cheap design taken from Peugeots apparently which are prone to this because of the pins rather than jagged pattern most have) weren't designed to be used with air tools so it was my fault for using/allowing (no warning about this on buying the car and i can't imagine even their own mechanics don't use the air wrenches?
Combined, they have cost me a lot of money, time, inconvenience and stress through no fault of my own on a very expensive (EV) new car - surely i shouldn't be out of pocket?
Does anyone have any knowledge or experience in this area please?
Most tyre fitters will have a damaged wheel nut tool (there are plenty on the market) which will quickly remove damaged ordinary wheel nuts or bolts as well as locking ones. Ask the tyre fitter for compo.(1) I was at work one evening (35miles from home) and although the key would open the doors, the keyless ignition system wouldn't recognise the key present so I couldn't start the car (wasn't a battery, i changed that). This meant i had to use alternative means to go home and back to fetch the spare key before then driving home, hours later.
(2) I had a puncture on my way to work (got recovered there thinking i could remove the wheel and pop out to get it replaced) however when the tyre fitter came to change he couldn't get the wheel off due to a rounded locking wheel nut meaning i had to get (and pay for) a specialist to attend and remove it before a simple tyre change, meaning considerable cost and several days of no car.
When I complained to my dealer, they fobbed me off by saying they reprogrammed the key for the first matter under warrantee and that is all they are responsible for, and that the locking wheel nuts (poor cheap design taken from Peugeots apparently which are prone to this because of the pins rather than jagged pattern most have) weren't designed to be used with air tools so it was my fault for using/allowing (no warning about this on buying the car and i can't imagine even their own mechanics don't use the air wrenches?
Combined, they have cost me a lot of money, time, inconvenience and stress through no fault of my own on a very expensive (EV) new car - surely i shouldn't be out of pocket?
Does anyone have any knowledge or experience in this area please?
You’d need a schedule of provable losses along with what attempts you took, have since taken, and will continue to take to mitigate those losses arising from a breach of contract you don’t have, and never have had, with Vauxhall.
Run it to a final hearing and let us all know how you’ve got on please?
Run it to a final hearing and let us all know how you’ve got on please?
Simon Adrian Willsher said:
I've had two instances of losing time and money as a direct result of failing parts on a new Vauxhall car and wonder if i can claim compensation (through the courts if needed, as they have already fobbed my letter off).
(1) I was at work one evening (35miles from home) and although the key would open the doors, the keyless ignition system wouldn't recognise the key present so I couldn't start the car (wasn't a battery, i changed that). This meant i had to use alternative means to go home and back to fetch the spare key before then driving home, hours later.
(2) I had a puncture on my way to work (got recovered there thinking i could remove the wheel and pop out to get it replaced) however when the tyre fitter came to change he couldn't get the wheel off due to a rounded locking wheel nut meaning i had to get (and pay for) a specialist to attend and remove it before a simple tyre change, meaning considerable cost and several days of no car.
When I complained to my dealer, they fobbed me off by saying they reprogrammed the key for the first matter under warrantee and that is all they are responsible for, and that the locking wheel nuts (poor cheap design taken from Peugeots apparently which are prone to this because of the pins rather than jagged pattern most have) weren't designed to be used with air tools so it was my fault for using/allowing (no warning about this on buying the car and i can't imagine even their own mechanics don't use the air wrenches?
Combined, they have cost me a lot of money, time, inconvenience and stress through no fault of my own on a very expensive (EV) new car - surely i shouldn't be out of pocket?
Does anyone have any knowledge or experience in this area please?
Hot news - things go wrong on cars & people make mistakes.(1) I was at work one evening (35miles from home) and although the key would open the doors, the keyless ignition system wouldn't recognise the key present so I couldn't start the car (wasn't a battery, i changed that). This meant i had to use alternative means to go home and back to fetch the spare key before then driving home, hours later.
(2) I had a puncture on my way to work (got recovered there thinking i could remove the wheel and pop out to get it replaced) however when the tyre fitter came to change he couldn't get the wheel off due to a rounded locking wheel nut meaning i had to get (and pay for) a specialist to attend and remove it before a simple tyre change, meaning considerable cost and several days of no car.
When I complained to my dealer, they fobbed me off by saying they reprogrammed the key for the first matter under warrantee and that is all they are responsible for, and that the locking wheel nuts (poor cheap design taken from Peugeots apparently which are prone to this because of the pins rather than jagged pattern most have) weren't designed to be used with air tools so it was my fault for using/allowing (no warning about this on buying the car and i can't imagine even their own mechanics don't use the air wrenches?
Combined, they have cost me a lot of money, time, inconvenience and stress through no fault of my own on a very expensive (EV) new car - surely i shouldn't be out of pocket?
Does anyone have any knowledge or experience in this area please?
I think the phrase that covers this is "suck it up buttercup".
I can't imagine you will get anywhere but please do keep us informed when you get to court & are £thousands more out of pocket.
Good luck.
Agree with ditching locking wheel nuts. A problem waiting to happen.
Unless you live in a ghetto. I can't remember the last theft of wheels around here.
Confuses mechanics though. I got s note on my service sheet- no locking wheel key. Obviously didn't bother taking the covers off to look at the olts.
Unless you live in a ghetto. I can't remember the last theft of wheels around here.
Confuses mechanics though. I got s note on my service sheet- no locking wheel key. Obviously didn't bother taking the covers off to look at the olts.
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