Restaurant discount card - refund?

[nookiemon]

Hi.

I no longer want my annual discount card. Admittantly there was a reminder a month ago that I could cancel which I forgot to do.

Fast forward to today and the confirmation that payment has been made and card will be sent out.

So gave them a call to ask for it not to be sent and refunded today. They declined as its been processed.

My question is are they covered under distance selling regs and should there therefore be a 7 day cooling off period? And therefore I can be refunded?

Thanks.

[rossonza]

As its a continuation im not sure SOGA works (if the terms havnt changed). if it were a new sign up, then a cooling off period may apply.

[Centurion07]

nookiemon said:

Hi.

I no longer want my annual discount card. Admittantly there was a reminder a month ago that I could cancel which I forgot to do.

So you fked up and now want to force the company into helping you out?

[Rovinghawk]

nookiemon said:

should there therefore be a 7 day cooling off period?

Yes. That period was when you first took the card.

nookiemon said:

And therefore I can be refunded?

No.

[nookiemon]

You ever returned a product because you didn't want it? That's the nature of business sometimes.

I'm curious about distance selling and hence my question.

[nookiemon]

Thanks for the positive replies. Good to know

Just means I'll have to stuff my face a bit more often this year!

[shep1001]

Sell it on if there is no photo on it? I suppose the only get-out might be did you consent to auto-renewal of your annual membership - check what your T&C's said when you signed up. If not and you paid via DD speak to the bank and pursue via the DD guarantee scheme.