Are they obliged to give me a hire/loan car?

[pilchardthecat]

So the family bus, a kia feed, blew up. Catastrophic engine failure at 25k miles. Its probably going to be off the road for weeks, and they are saying there are no loan cars available. Where do I stand?

[mikef]

At the bus stop

[TPS]

Sometimes it helps to give some basic details.

Then we may just know what on earth you are going on about.

[PurpleMoonlight]

mikef said:

At the bus stop

[TheEnd]

Is it under a warranty?
Sometimes the warranty will cover a replacement, but not all will.

[lbc]

pilchardthecat said:

they are saying there are no loan cars available. Where do I stand?

Stand in a pile of poo if you like, as it is a free country.

Who are 'they' without giving names, and what makes you think you are entitled to a loan car?

[pilchardthecat]

Its under warranty, and at the kia main dealer.

[nipsips]

Did you buy the car new from them?
Did you buy the car used from them?
Did you buy the car at the independent down the road and are only using the dealer for warranty work?

[recordman]

I would escalate the matter to the dealer principal. If that fails get in contact with Customer Services at Kia UK Head Office.

[mattley]

recordman said:

I would escalate the matter to the dealer principal. If that fails get in contact with Customer Services at Kia UK Head Office.

On what grounds?

Kia's warranty doesn't include a loan car.

[ging84]

mikef said:

At the bus stop

did you not read? he's the bus driver
no point waiting at the bus stop when the bus's engine has blown up

[73mark]

mikef said:

At the bus stop

[recordman]

mattley said:

On what grounds?

Kia's warranty doesn't include a loan car.

What's the OP supposed to do then, rent a car at his own expense?

[Hammer67]

recordman said:

mattley said:

On what grounds?

Kia's warranty doesn't include a loan car.

What's the OP supposed to do then, rent a car at his own expense?

Quite possibly, for all we know the OP ran it with no oil and blew it up by his own negligence.

[pilchardthecat]

Hammer67 said:

Quite possibly, for all we know the OP ran it with no oil and blew it up by his own negligence.

No, it has a full main dealer service history, is not modified, was bought from a main dealer at about 6 months old and is properly looked after

[Snowboy]

mikef said:

At the bus stop

Firstly.
That was a pointless post, it didn't help the op, it didn't help the discussion it served no purpose apart from making me chuckle. Well done, keep it up.

As for the car.
I depends on what the warranty/guarantee contract says.
I'd expect it to include a courtesy car or hope that the local dealer would arrange something on a goodwill basis.
That's part of the peace of mine from buying a new car.

But, what I'd expect and what exists in a contract I haven't seen might be very different.
Kia are cheap cars, they don't get to remain cheap by providing expensive aftercare service.

[Test driver]

You bought a Kia but expect rolls Royce service? I'm afraid all you get is your bfh.

[onesickpuppy]

Test driver said:

You bought a Kia but expect rolls Royce service? I'm afraid all you get is your bfh.

BFH? Boo fking hoo?

[wildoliver]

recordman said:

mattley said:

On what grounds?

Kia's warranty doesn't include a loan car.

What's the OP supposed to do then, rent a car at his own expense?

Not buy a Kia if a courtesy car is important is probably the most sensible answer I can give here.

[Snowboy]

onesickpuppy said:

BFH? Boo fking hoo?

Bus Fare Home

See the old TV show 'Bullseye' for details.
A darts based gameshow where fat couples from Yorkshire could have a chance of winning a speedboat.