Parking Charge Notice
Author
Discussion

gruffalo

Original Poster:

8,179 posts

257 months

Friday 11th April 2014
quotequote all
I got one at the station today, they are correct I was not displaying the ticket clearly as it was upside down and I didn't notice in my rush.

So bang to right and pay the £60 or appeal as I had paid for parking and so there was no loss by the car park operator?

What is the concensus?

Terminator X

20,977 posts

235 months

Friday 11th April 2014
quotequote all
LA or private company?

TX.

gruffalo

Original Poster:

8,179 posts

257 months

Friday 11th April 2014
quotequote all
MET Parking Services

Terminator X

20,977 posts

235 months

Friday 11th April 2014
quotequote all
Advice used to be ignore albeit recent change in Law coupled with some companies going to Court seems to have changed that. If they have lost nothing perhaps write and tell them so just in case they take it all the way or offer the price of another ticket? Large charges may be / are construed as a penalty.

TX.

gruffalo

Original Poster:

8,179 posts

257 months

Friday 11th April 2014
quotequote all
Cheers, I will see what they say.

PurpleMoonlight

22,362 posts

188 months

Friday 11th April 2014
quotequote all
You need to be careful with station car parks, many are covered by legislation.

Upsidedown does not in itself constitute not being displayed clearly.

gruffalo

Original Poster:

8,179 posts

257 months

Friday 11th April 2014
quotequote all
we as the printed side was not visable they do have a point;-)

I have appealed and stated that a £100, £60 is paid in 14 days parking charge is out of kilter with any implied loss, sent a photo of the valid parking payment voucher and asked for them to respond with a more reasonable offer.

We will see what they say.

Red Devil

13,534 posts

239 months

Friday 11th April 2014
quotequote all
PurpleMoonlight said:
You need to be careful with station car parks, many are covered by legislation.
Yep. Railway Byelaw 14. It should state on the car park signs and on the PCN if this applies. If so, be careful. AFAIK it is not 'relevant land' for PoFA 2012. If push comes to shove it would be decided in court rather than at POPLA. If it's not issued under Byelaw 14 then it's the same as any other PPC.

gruffalo said:
we as the printed side was not visable they do have a point;-)

I have appealed and stated that a £100, £60 is paid in 14 days parking charge is out of kilter with any implied loss, sent a photo of the valid parking payment voucher and asked for them to respond with a more reasonable offer.

We will see what they say.
I will bet that this is a Chiltern Railways station.

Btw it is always advisable to do one's research before contacting a PPC in any shape or form. What is the point of posting on a forum and then blasting ahead before anyone has been able to point you in the right direction?

Edited by Red Devil on Friday 11th April 18:04

gruffalo

Original Poster:

8,179 posts

257 months

Friday 11th April 2014
quotequote all
Red Devil said:
PurpleMoonlight said:
You need to be careful with station car parks, many are covered by legislation.
Yep. Railway Byelaw 14. It should state on the car park signs and on the PCN if this applies. If so, be careful. AFAIK it is not 'relevant land' for PoFA 2012. If push comes to shove it would be decided in court rather than at POPLA. If it's not issued under Byelaw 14 then it's the same as any other PPC.

gruffalo said:
we as the printed side was not visable they do have a point;-)

I have appealed and stated that a £100, £60 is paid in 14 days parking charge is out of kilter with any implied loss, sent a photo of the valid parking payment voucher and asked for them to respond with a more reasonable offer.

We will see what they say.
I will bet that this is a Chiltern Railways station.

Btw it is always advisable to do one's research before contacting a PPC in any shape or form. What is the point of posting on a forum and then blasting ahead before anyone has been able to point you in the right direction?

Edited by Red Devil on Friday 11th April 18:04
Yep it was Chiltern railways, and no mention of any by laws on the PCN.

I decided to appeal to show that I was complying with their process but that I disagreed with it and that at that level of charge it could only be viewed as a penalty and not a charge.

PurpleMoonlight

22,362 posts

188 months

Saturday 12th April 2014
quotequote all
gruffalo said:
Yep it was Chiltern railways, and no mention of any by laws on the PCN.

I decided to appeal to show that I was complying with their process but that I disagreed with it and that at that level of charge it could only be viewed as a penalty and not a charge.
It can only be a penalty, for not displaying, because you have complied with the paying part of the contract so the operator has suffered no financial loss.

robemcdonald

10,067 posts

227 months

Saturday 12th April 2014
quotequote all
Do you park there regularly and if so do you keep the tickets?

About a month ago I got a ticket from southwark council for parking by the Tate modern. I always use park by phone and had entered 1 minute instead of 120 minutes. I appealed the parking ticket and included my most recent invoice showing I had parked there 4 times it the last month all for the same period.
I got a letter a week or so later stating they were cancelling the ticket as they could see it was a genuine mistake.

So maybe you should put together half a dozen older tickets and write an appeal. If you're genuine you don't always have to explore the legal route.

Edited by robemcdonald on Saturday 12th April 10:58

gruffalo

Original Poster:

8,179 posts

257 months

Saturday 12th April 2014
quotequote all
A few times a month so I will give this a try, thanks.

Red Devil

13,534 posts

239 months

Saturday 12th April 2014
quotequote all
gruffalo said:
Yep it was Chiltern railways, and no mention of any by laws on the PCN.
OK, but what do the signs say? (a pic would be helpful).

However:

Chiltern Railways web site said:
MET Parking Services Limited are retained and authorised to manage Chiltern Railways' car parks with a view to ensuring compliance with the terms and conditions of parking as stated on the signs displayed in the car parks and under the Railway Byelaws.
.
http://www.chilternrailways.co.uk/help/parking-you...

So the question is - do the Byelaws operate at all their stations, only some of them, or none of those that MET Parking are sub-contracted to manage? From what I can tell (having never visited any of CR's car parks) the situation is clear as mud. See the links below.

gruffalo said:
I decided to appeal to show that I was complying with their process but that I disagreed with it and that at that level of charge it could only be viewed as m the a penalty and not a charge.
Read these:
http://forums.pepipoo.com/index.php?showtopic=8395...
http://forums.moneysavingexpert.com/showthread.php...

and especially this one
http://forums.moneysavingexpert.com/showthread.php...

It is a sound principle NEVER to be precipitate in contacting a PPC before doing some homework first. There are numerous examples of people doing this and consequently tripping themselves up and/or closing off avenues which may otherwise be open to them. Knowledge is power. There is always someone else who has been in the same situation, so why not learn from their experience?




WinstonWolf

72,863 posts

270 months

Saturday 12th April 2014
quotequote all
Could the ticket be read through a side window?

ruff'n'smov

1,092 posts

180 months

Saturday 12th April 2014
quotequote all
I've appealed to a MET services ticket I got in McDonalds. Used a template on parking Cowboys, I have before ignored the likes of Parking eye and that worked, but thought it worth an appeal to see how it went, my main appeal were that the charge of £100 was putative and not because of loss incurred.

randomeddy

1,632 posts

168 months

Sunday 13th April 2014
quotequote all
My son borrowed my car for a couple of weeks after he sold his.
On his way back down the M6 the radiator developed a leak,while waiting for the men in orange,he went over the time for free parking (him buy a ticket?oh no,thinks he will just be clever and park at the back of the petrol station paperbag).
Couple of weeks later some nice nice photo's appeared of when he entered and left the servicesjudge.
He is a skint student so I thought I would risk an appeal,I sent a copy of the breakdown report and a short letter explaining the circumstances.We got a nice letter back saying there is nothing to pay.woohoo

(I had a big shredding session yesterday and cant for the life of me remember the name of the parking company).It was Southwaite services,M6 S bound.

Edited by randomeddy on Sunday 13th April 07:46

gruffalo

Original Poster:

8,179 posts

257 months

Sunday 13th April 2014
quotequote all
WinstonWolf said:
Could the ticket be read through a side window?
No.

3Dee

3,206 posts

252 months

Monday 14th April 2014
quotequote all
Had a very similar situation at Warwick Parkway just recently.
Ticket got blown onto the floor on shutting the car door in a hurry....
I suspect they get this all the time...

All I did was send them a letter + image of the valid ticket, and they cancelled the charge....

easy....and reasonable!


gruffalo

Original Poster:

8,179 posts

257 months

Thursday 1st May 2014
quotequote all
I just thought I would update on progress.

As already said I decided to follow the procedure as requested by MET, checked on line for an update as I had not heard anything and it shows as no payment due.

Simple quick and easy:-)

Snowboy

8,028 posts

182 months

Thursday 1st May 2014
quotequote all
I used to sit next to the girls who ran the complaints and refunds desk for a large food company.

If people complained they got apologies and vouchers.
They also got added to a database, a big shared database that many companies had access to.

If someone complained too much things went ping, and apologies and refunds stopped happening. I think in one car fraud was mentioned.

I would expect that parking companies have a similar database.
Rare mistakes are refunded and cancelled for a bit if goodwill, but repeat offenders get bked.