Vendor's refund obligation query.

[Big Rod]

Try to cut a long story short.

Bought my Son a novelty phone, (shaped like a car), for his birthday on Saturdy from one of these 'pop-up' shops in the shopping centre.

When we tried to use it it was frankly scrap. I hadn't expected much from it TBH but the battery lasts about 5 minutes, the charging lead won't stay in the socket, there's barely a signal on it when I have a perfectly useable signal on my phone on the same service and to top it all, if you do actually manage to get through to it the speech is terribly garbled.

I did go back this morning but all he'd offer me was another one of the same model or the equivalent sum off a better phone. (Neither of which I'm keen on) and he didn't have enough cash at the time to refund me.

Is the vendor obliged to give me a full refund?

[3Dee]

Given the info supplied, I would say yes, but I am no SOGA specialist.

[mcflurry]

Big Rod said:

Is the vendor obliged to give me a full refund?

AFAIK, the vendor has the choice to repair, refund or replace.

[ging84]

you bought a novelty phone and you want a refund because it's not very good?

[Big Rod]

ging84 said:

you bought a novelty phone and you want a refund because it's not very good?

Oh here we go.

It's not just not very good, it's absolute crap. I hadn't expected it to be riding the bow wave of technology or even be particularly good at everything it purported to do but I'd expect it to be useable.

It's his first phone and it seemed quite sturdy being cast metal of some sort so figured it'd be more resilient to typical rough and tumble than a smartphone would.

[Big Rod]

Seems I'm entitled to a refund...

http://www.which.co.uk/consumer-rights/problem/wha...

Thanks for the replies.