Insurance have contacted me about alleged incident in Dec 13
Discussion
Had an email from them today, apparently in December last year I was involved in an incident. They couldn't tell me anymore because the system "wouldn't load" First of all I'm pretty sure I was involved in no incident, there's certainly no damage to my car, and also why am I hearing about it over half a year later? I told them to my knowledge I've not been involved in any incedent. Any advice?
sparks_E39 said:
Had an email from them today, apparently in December last year I was involved in an incident. They couldn't tell me anymore because the system "wouldn't load" First of all I'm pretty sure I was involved in no incident, there's certainly no damage to my car, and also why am I hearing about it over half a year later? I told them to my knowledge I've not been involved in any incedent. Any advice?
Given the number of scams there are I would be very cautious. If you give them details they may use this and lodge a claim aginst you. Are you certain the enquiry comes from your insurance company. Proceed with great caution the"system down" suggestion sounds like a scam to me. Be careful scamming is commonplace today.Steffan said:
Given the number of scams there are I would be very cautious. If you give them details they may use this and lodge a claim aginst you. Are you certain the enquiry comes from your insurance company. Proceed with great caution the"system down" suggestion sounds like a scam to me. Be careful scamming is commonplace today.
I phoned my insurance using their number on their website so it's definitely them. Had to confirm my name and address but they didn't ask me anything about my car. I'll have to wait to hear back from them I guess. I've been assured that if anything else develops they will contact me. What I can't understand is why this has come through over half a year later.I had a call like this some time ago.
First thing I did as say that I'd call them back. Called my insurance co. on the advertised no., and told them I'd been called and could I speak to someone about it.
I ended up speaking to the woman who'd called me who completel understood.
After a few calls in the next few days it was established that the other party had "made a mistake".
I was open and helpful as I could be (they're my insurance co. after all) and could tell them where I was, at the time of the accident and that I had been nowehere near the area at any other time.
Luckily I'd given a colleague a lift home that evening so (if needed) I could prove it wasn't someone else driving my car.
My point is, any call like this tell them you'll call them back. They'll do all sorts of "security" checks on you, so why would you give details to some random who called you and said they were an insurance company?
First thing I did as say that I'd call them back. Called my insurance co. on the advertised no., and told them I'd been called and could I speak to someone about it.
I ended up speaking to the woman who'd called me who completel understood.
After a few calls in the next few days it was established that the other party had "made a mistake".
I was open and helpful as I could be (they're my insurance co. after all) and could tell them where I was, at the time of the accident and that I had been nowehere near the area at any other time.
Luckily I'd given a colleague a lift home that evening so (if needed) I could prove it wasn't someone else driving my car.
My point is, any call like this tell them you'll call them back. They'll do all sorts of "security" checks on you, so why would you give details to some random who called you and said they were an insurance company?
sparks_E39 said:
Steffan said:
Given the number of scams there are I would be very cautious. If you give them details they may use this and lodge a claim aginst you. Are you certain the enquiry comes from your insurance company. Proceed with great caution the"system down" suggestion sounds like a scam to me. Be careful scamming is commonplace today.
I phoned my insurance using their number on their website so it's definitely them. Had to confirm my name and address but they didn't ask me anything about my car. I'll have to wait to hear back from them I guess. I've been assured that if anything else develops they will contact me. What I can't understand is why this has come through over half a year later.Sis months is nothing. An individual has up to 3 years to claim for injury and up to 6 years for property damage. We get many, many claims just before the 3 years is up for injury and dozens of claims that are over 5 years old. There is little dodgy about this as long as you are talking to your insurers. Just be open with them.
It will be one of two things:
1. Mistaken identity, either the reg number or something written down incorrectly
2. You did have an incident but were hoping it had gone away and it's not, so are on here hoping for a get out that it's too late for them to claim off you.
I'm not saying which is the case, as I don't know but my experience is it's split 70:30 in favour of the first one.
It will be one of two things:
1. Mistaken identity, either the reg number or something written down incorrectly
2. You did have an incident but were hoping it had gone away and it's not, so are on here hoping for a get out that it's too late for them to claim off you.
I'm not saying which is the case, as I don't know but my experience is it's split 70:30 in favour of the first one.
As per the recent 'Your account has been compromised' scam, make sure you don't put the phone down, then immediately ring the 'correct & advertised' number back within a minute or two, cos if it is a scam, then the original caller will be keeping the phone lines open, waiting for your call back.... until BT get their act together and actually close any line within a few secs of the recipient putting the phone down...
sparks_E39 said:
Had an email from them today, apparently in December last year I was involved in an incident. They couldn't tell me anymore because the system "wouldn't load" First of all I'm pretty sure I was involved in no incident, there's certainly no damage to my car, and also why am I hearing about it over half a year later? I told them to my knowledge I've not been involved in any incedent. Any advice?
Ignore it, and be thankful this is the first time you've had this scam...sparks_E39 said:
TooMany2cvs said:
Ignore it, and be thankful this is the first time you've had this scam...
It is my actual insurance company though as when I received the email I called them via the number on their website.I had a call like this, was told I had been in accident that I didn't know about.
Always call them back on a number you know is correct for them and keep in regular contact with them to resolve it. In my case it was mistaken identity but the other insurance company just went silent when they were proven wrong which is why you need to keep pushing your insurer to make a decision I.e you are innocent.
Unfortunately the fact a claim has been registered will always be associated with you but it should state it was mistaken identity.
Keep pushing for closure as they take their time so keep on top of it.
Always call them back on a number you know is correct for them and keep in regular contact with them to resolve it. In my case it was mistaken identity but the other insurance company just went silent when they were proven wrong which is why you need to keep pushing your insurer to make a decision I.e you are innocent.
Unfortunately the fact a claim has been registered will always be associated with you but it should state it was mistaken identity.
Keep pushing for closure as they take their time so keep on top of it.
3Dee said:
As per the recent 'Your account has been compromised' scam, make sure you don't put the phone down, then immediately ring the 'correct & advertised' number back within a minute or two, cos if it is a scam, then the original caller will be keeping the phone lines open, waiting for your call back.... until BT get their act together and actually close any line within a few secs of the recipient putting the phone down...
Keep the line open AND call back on your mobile (or vice versa).That should sort out any scam contacts.
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