Main dealer vehicle not as described

[4everblue]

Not mentioning any names, we went to look at a car at a main dealer after seeing it online and it fitting our spec of being a five door family hatchback, diesel with DAB radio and Bluetooth telephone prep. After speaking to them on the phone and confirming the spec we went to see it and immediately realised it didn'thave DAB. They agreed to fit it with a DAb radio so we bought the car, £10,500 and waited five days for it to be made ready for us. A week later it was ready so we went to pick it up and found it had been fitted with a stick on the dash Pure Highway kit. Not what we expected but we felt that as we didn't state we wanted a manufacturer DAB radio we were stuck with it. Upon driving it home the reception was shocking and when I got home I looked into it and noticed it was not fitted with an aerial which is an extra.
The next day I couldn't get the BT to work so took it back to the garage to ask for help only to be told it doesn't have BT!
The spec sheet clearly says BT and DAB but it had neither. I told them I wasn't happy and they said the ball was in our court as to where we wanted to go with it. I went home to speak with the wife before emailing them saying we were not happy with it and wanted to return it for a full refund. That was on Wednesday morning and we have not heard a thing next.
What are
My options now? I have a copy of the spec sheet that clearly says it had the features and am thinking trading standards might be my next port of call?

[lookingforajob]

Get on twitter and start complaining. Hashtag to the vehicle brand. Guarantee you'll get a call on Monday.

[4everblue]

I did think of going down the line of social media but felt that might lack a touch of class?

[t400ble]

Why email?

Call them or pop in

[4everblue]

I did go there and speak to them and they said they would leave it to us. I went home, spoke to the wife whose car it will be and then emailed them to save myself a forty mile round trip

[MrsF]

4everblue said:

I did think of going down the line of social media but felt that might lack a touch of class?

Is it a brand new or used car?

Edited by MrsFallon on Saturday 9th August 22:21

[Red 4]

4everblue - how is your friend getting on ?

He's got my email address (we exchnged emails a while back) - he's welcome to drop me a line. I hope things are looking up for him.

Apologies for the slight derail of your thread.

Edited by Red 4 on Saturday 9th August 21:46

[SpeckledJim]

4everblue said:

I did go there and speak to them and they said they would leave it to us. I went home, spoke to the wife whose car it will be and then emailed them to save myself a forty mile round trip

A forty mile round trip?!

Take it back, and ask for a refund, or a discount sufficient that you'll be happy to call it quits.

[4everblue]

He's alright thanks Red, getting there..

[Red 4]

4everblue said:

He's alright thanks Red, getting there..

Glad to hear it. Send him my best.

[CarlT]

I would expect there is some kind of disclaimer on the spec' sheet

[MrsF]

CarlT said:

I would expect there is some kind of disclaimer on the spec' sheet

That's also a very good point!

O.P have you looked at this for an E.O clause?

[4everblue]

This was the spec sheet. They verbally confirmed it had DAB before we even went to see it as it had to be bought in from another garage in the chain and they have already admitted the car was not as described so have left us to decide what we want to do about it.

Edited by 4everblue on Saturday 9th August 22:19

[MrsF]

Where does it refer to bluetooth?

[4everblue]

Where it says Bluetooth telephone preparation?

[MrsF]

4everblue said:

Where it says Bluetooth telephone preparation?

Doh! I read it a few times and didn't see that bit.

Ok, so is there an error and omissions clause anywhere at the bottom?

[4everblue]

Lol, I know I get like that sometimes. Nope, they said that as it said it had BT and dab it should have them.

[anonymous-user]

i am surprised you want to reject the car over 2 comfort functions.

a rc 310 dab is 399 new 150 2nd hand on ebay, you can get about 50 quid for your radio, come to some agreement with vw, instead of such a drastic thing of full rejection.

http://www.advanced-incar.co.uk/digital-radio-dab/...

[Driver101]

Give them the chance to fit the correct equipment.

A poor mistake to make on two options that are very popular these days.

[TooMany2cvs]

Bluetooth telephone preparation is a very different thing from having bluetooth...