Insurance cock up on my part
Discussion
Took insurance out with quotemeunhappy, used a form filler but forgot to change my Christian name to my wifes. quotemeunhappy will only deal with you via email unless you make a claim so tricky to argue with them about it, they insist we must cancel the cover and suck up a £26 cancellation charge. Seems very unfair as the policy is 1 day old!
Poor customer service.
Anything I can do?
Poor customer service.
Anything I can do?
Assuming every other detail is correct, specifically dob and sex, phone them back up and ask to speak to a manager.
It is not an uncommon mistake tbh and providing it is literally just the Christian name then it should be changed.
If they still refuse, cancel it. If the customer service is this bad as inception imagine what will happen down the line.
It is not an uncommon mistake tbh and providing it is literally just the Christian name then it should be changed.
If they still refuse, cancel it. If the customer service is this bad as inception imagine what will happen down the line.
Kapenta said:
Use the 14 day cooling off period to cancel?
He is and they are charging the £26 admin fee, just as they are allowed to do. I'm still confused how this is bad customer service? Most companies will charge.
If you buy a cheap hotel room, they offer you either fixed (no refund) or flexible (refund), guess which one costs the most?
If you cancel a visit from a utilities company at short notice there will be a charge
If you cancel a plane ticket, or want to change passenger details, there will be a charge
And so on
You made the mistake, yet somehow, it's their fault for not fixing it for free.
lost in espace said:
Took insurance out with quotemeunhappy, used a form filler but forgot to change my Christian name to my wifes. quotemeunhappy will only deal with you via email unless you make a claim so tricky to argue with them about it, they insist we must cancel the cover and suck up a £26 cancellation charge. Seems very unfair as the policy is 1 day old!
Poor customer service.
Anything I can do?
Cancel it and pay the £26 before going with someone else. You say yourself that its your mistake.Poor customer service.
Anything I can do?
https://www.gov.uk/change-name-deed-poll/overview
Changing your name by deed poll is free according to this link.
Saved you £26.
No need to thank me!
Changing your name by deed poll is free according to this link.
Saved you £26.
No need to thank me!
Jobbo said:
RYH64E said:
Does it matter who's name the car is insured in when it's a husband and wife scenario?
Do they share the same date of birth, profession etc?I'm interested in knowing what the definitive answer is as my fun car has been insured in my wife's name for years (due to my personal no claims bonus lapsing a few years after I got a company car and hers coming available when she moved onto my company fleet policy).
LoonR1 said:
He is and they are charging the £26 admin fee, just as they are allowed to do.
I'm still confused how this is bad customer service? Most companies will charge.
If you buy a cheap hotel room, they offer you either fixed (no refund) or flexible (refund), guess which one costs the most?
If you cancel a visit from a utilities company at short notice there will be a charge
If you cancel a plane ticket, or want to change passenger details, there will be a charge
And so on
You made the mistake, yet somehow, it's their fault for not fixing it for free.
You made a mistake, you must pay, is incredibly bad customer service.I'm still confused how this is bad customer service? Most companies will charge.
If you buy a cheap hotel room, they offer you either fixed (no refund) or flexible (refund), guess which one costs the most?
If you cancel a visit from a utilities company at short notice there will be a charge
If you cancel a plane ticket, or want to change passenger details, there will be a charge
And so on
You made the mistake, yet somehow, it's their fault for not fixing it for free.
You don't happen to be related to Michael O'Leary do you?
Under the same principles, when the insurer makes a minor error, and you have to contact them to update it, you should be able to charge them an admin fee.
I think what gets people is paying what, for many customers, would be the equivalent of 2 hours pay, to simply click on a database field and type in less than 50 characters.
In that respect, having a blanket £26 charge for every change, no matter how small, is pretty shoddy customer service.
Remember the banks, and how they used to charge you £25 for breaking your agreement and missing a payment? That behaviour was banned as it was deemed unfair.
Why should an insurer charge a customer more than the banks did, for what is arguably a far less disruptive costly instance than the banks suffered?
In that respect, having a blanket £26 charge for every change, no matter how small, is pretty shoddy customer service.
Remember the banks, and how they used to charge you £25 for breaking your agreement and missing a payment? That behaviour was banned as it was deemed unfair.
Why should an insurer charge a customer more than the banks did, for what is arguably a far less disruptive costly instance than the banks suffered?
RYH64E said:
I'm interested in knowing what the definitive answer is as my fun car has been insured in my wife's name for years (due to my personal no claims bonus lapsing a few years after I got a company car and hers coming available when she moved onto my company fleet policy).
Is that not fronting?allergictocheese said:
I think what gets people is paying what, for many customers, would be the equivalent of 2 hours pay, to simply click on a database field and type in less than 50 characters.
In that respect, having a blanket £26 charge for every change, no matter how small, is pretty shoddy customer service.
Remember the banks, and how they used to charge you £25 for breaking your agreement and missing a payment? That behaviour was banned as it was deemed unfair.
Why should an insurer charge a customer more than the banks did, for what is arguably a far less disruptive costly instance than the banks suffered?
I think you're misremembering. The Supreme Court ruled that bank charges for bouncing payments etc. could not be assessed as unfair as long as they were expressed in clear language. They've been competed away by the challenger banks now though.In that respect, having a blanket £26 charge for every change, no matter how small, is pretty shoddy customer service.
Remember the banks, and how they used to charge you £25 for breaking your agreement and missing a payment? That behaviour was banned as it was deemed unfair.
Why should an insurer charge a customer more than the banks did, for what is arguably a far less disruptive costly instance than the banks suffered?
To the OP: are you still within the 14-day cooling off period?
RYH64E said:
I'm interested in knowing what the definitive answer is as my fun car has been insured in my wife's name for years (due to my personal no claims bonus lapsing a few years after I got a company car and hers coming available when she moved onto my company fleet policy).
How did you answer the question "is the policyholder the registered keeper"?Forums | Speed, Plod & the Law | Top of Page | What's New | My Stuff