Sold something - buyer wants to return
Discussion
After a little advice if possible please.
I sold an engine, via a forum, cash sale. It was running perfectly before I sold it, buyer didn't want to see it running, even though I offered as such, as he lives a long way away and it would be difficult to do. I delivered said engine to his friend who would then transport it on to the buyer.
Recently serviced, couple of new parts, and as I said was runnjng perfectly here, no problems. Sold as such - no issues. Buyers initial email after buying said it was a slightly different type to what he'd wanted (didn't ask any questions and his friend checked it over and accepted it on his behalf, handed the cash over etc) and then went on to say also he thinks it isn't quite running perfectly.
Despite this it starts and runs fine, he simply says he thinks there isn't enough water coming through (which wasn't a problem here before it went. I offered the buyer to see it running, he declined, as did his friend who accepted it for him. I'm not sure what else I could have done, and really don't fancy having to collect the thing again because he doesn't want it.
He now wants a refund - where do we stand on this?
I sold an engine, via a forum, cash sale. It was running perfectly before I sold it, buyer didn't want to see it running, even though I offered as such, as he lives a long way away and it would be difficult to do. I delivered said engine to his friend who would then transport it on to the buyer.
Recently serviced, couple of new parts, and as I said was runnjng perfectly here, no problems. Sold as such - no issues. Buyers initial email after buying said it was a slightly different type to what he'd wanted (didn't ask any questions and his friend checked it over and accepted it on his behalf, handed the cash over etc) and then went on to say also he thinks it isn't quite running perfectly.
Despite this it starts and runs fine, he simply says he thinks there isn't enough water coming through (which wasn't a problem here before it went. I offered the buyer to see it running, he declined, as did his friend who accepted it for him. I'm not sure what else I could have done, and really don't fancy having to collect the thing again because he doesn't want it.
He now wants a refund - where do we stand on this?
guillemot said:
he simply says he thinks there isn't enough water coming through
So he's fitting an unknown-quantity used engine without at the very least checking-over consumables such as the water pump, and hasn't flushed the cooling system through?Add in the "Oooh, it's not the spec I thought (but didn't ask)", and the bloke's clearly a numpty who's just trying to negotiate an ambitious post-purchase discount. Caveat emptor.
Taking it that this is not an auction site sale but a sale made privately. If you specified "Sold as seen" it's his problem.
If you want to try and make the situation as amicable as pos, then agree that if buyer gets engine back to you in good order i.e. the state in which you sold it, he can have his refund. But I wouldn't go bending over backwards by collecting halfway or the such. Also, don't fall for any hard luck stories or b
hing about some money for mileage. It's not your problem the engine isn't what he really wanted. If you start listening to the type of nonsense that ome buyers can come up with, you will be the one that ends up out of pocket.
If you want to try and make the situation as amicable as pos, then agree that if buyer gets engine back to you in good order i.e. the state in which you sold it, he can have his refund. But I wouldn't go bending over backwards by collecting halfway or the such. Also, don't fall for any hard luck stories or b
hing about some money for mileage. It's not your problem the engine isn't what he really wanted. If you start listening to the type of nonsense that ome buyers can come up with, you will be the one that ends up out of pocket. guillemot said:
No coolant - raw water cooled outboard engine - but yes, his words were I'm not bothered about seeing it running when I offered this. £250 for specifics! He's asking such things as where and when was it last serviced, can he have name of firm etc.
as much as it seems you want to be a compliant seller, it really isn't your problem.He didn't check it out properly, and don't waste your time engaging with him anymore, he'll just try and guilt trip you.
He has no legal recourse (unless you gave him a written guarantee), and even if you didn't write "sold as seen" on the reciept, as a private sale it's generally the case anyway.
Short of any mis-description or specific warranty offered by the seller then it's buyer beware time.
I never understand these people who buy the wrong item then go to the seller for a solution. If they want to realise some money via something they no longer want, here's an idea- sell it to someone else!
I never understand these people who buy the wrong item then go to the seller for a solution. If they want to realise some money via something they no longer want, here's an idea- sell it to someone else!
Davel said:
You don't know what could have happened to the outboard since you delivered it to his friend.
Tell him it was working fine when you delivered it.
^This, it's his problem, he didn't check it out despite you offering to let him see it. Tell him it was working fine when you delivered it.
Do your checks before you buy not after you've handed over the money
SidJames said:
as much as it seems you want to be a compliant seller, it really isn't your problem.
He didn't check it out properly, and don't waste your time engaging with him anymore, he'll just try and guilt trip you.
He has no legal recourse (unless you gave him a written guarantee), and even if you didn't write "sold as seen" on the reciept, as a private sale it's generally the case anyway.
No receipt, no sold as seen, no warranty. It didn't even occur to me to write sold as seen as I didn't think there'd be an issue - don't sell stuff usually, simply didn't need this but it still worked fine! He didn't check it out properly, and don't waste your time engaging with him anymore, he'll just try and guilt trip you.
He has no legal recourse (unless you gave him a written guarantee), and even if you didn't write "sold as seen" on the reciept, as a private sale it's generally the case anyway.
I have already emailed once saying I'm not in a position to take it back, was working fine here and I suggested he sell it if it isn't what he wants, but now he's asking for when service was done and firm name etc. I feel like that is going to drag the whole process out, I also don't want to drag the person who serviced it into this as there were no issues before it went.
williamp said:
I know someone who had is. They agreed to it and the parts they got back- whilst the same type of parts, were not the ones he sent off, were knackered, dirty and scrap value only. Hed been done.
Unless you are a trade then its buyer beware. If you are a trader then the SOGA applies
This.Unless you are a trade then its buyer beware. If you are a trader then the SOGA applies
Tell the buyer that you will not accept it back/issue a refund and then stop responding to any further attempts to get in touch.
Be polite and firm, email him reminding him that he has bought the engine, you are no longer responsible and do not wish to discuss it any further. Dragging yourself into a back-and-forward conversation about servicing or any other detail is not going to help you bring the matter to a close.
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