Bit boring - delivery of item signature

[Vron]

Hi

In a nutshell. Sold an item. Sent tracked. Signed for by 'BUYER'

Miss 'BUYER' is saying she didn't sign for it so not paying (Paypal on hold). Printout of signature is not clear as to who's initials are at the beginning but surname is clear and printed name is her surname.

So if Granny or little brother sign for Miss's parcel is she off the hook for paying???

[Jasandjules]

Is she saying she did not receive it? Or just that she didn't sign?

[Vron]

She's saying she didn't receive it. I've sent proof of delivery now she's not replying at all. I posted on the EBay seller forum and they are saying just because its her surname and address doesn't mean SHE personally signed for it (eg Dad could have) so she may well not have got the item.

[marting]

Vron said:

Hi

In a nutshell. Sold an item. Sent tracked. Signed for by 'BUYER'

Miss 'BUYER' is saying she didn't sign for it so not paying (Paypal on hold). Printout of signature is not clear as to who's initials are at the beginning but surname is clear and printed name is her surname.

So if Granny or little brother sign for Miss's parcel is she off the hook for paying???

Is this ebay? Sounds like its not your problem imo.

[randlemarcus]

Sorry, Ebay staff are saying if you have proof of delivery to the right address and with the right surname that is not good enough? Ah, feck em, buying only from this point forwards.

[Jasandjules]

Vron said:

She's saying she didn't receive it. I've sent proof of delivery now she's not replying at all. I posted on the EBay seller forum and they are saying just because its her surname and address doesn't mean SHE personally signed for it (eg Dad could have) so she may well not have got the item.

Hmm, ok. Was the item insured?

I guess it depends on how you want to be - me, I'd tell her it was delivered and that I would be happy that a county court would support me. Then I'd sue her for payment.

[Vron]

It seems if a buyer raises a dispute via Paypal and not EBay dispute process they and EBay don't communicate? I've responded to Paypal

[Vron]

Jasandjules said:

Vron said:

She's saying she didn't receive it. I've sent proof of delivery now she's not replying at all. I posted on the EBay seller forum and they are saying just because its her surname and address doesn't mean SHE personally signed for it (eg Dad could have) so she may well not have got the item.

Hmm, ok. Was the item insured?

I guess it depends on how you want to be - me, I'd tell her it was delivered and that I would be happy that a county court would support me. Then I'd sue her for payment.

Only the standard Royal Mail insurance. Just wondered what the legalities are of postie actually making sure it's the addressee who definitely signs for the item or just whoever answers the door at the correct address?

[TooMany2cvs]

Vron said:

She's saying she didn't receive it. I've sent proof of delivery now she's not replying at all.

Now there's a surprise. You've called her bluff, so she's now hiding.

[Chrisgr31]

If the person named on the package actually had to sign for the item nothing would ever be received! After all most of us are at work during the day so partners etc need to sign or neighbours. Get it delivered to work and it would be even more complex as for many its not practical to come to the post room to sign up.

[paintman]

Vron said:

Jasandjules said:

Vron said:

She's saying she didn't receive it. I've sent proof of delivery now she's not replying at all. I posted on the EBay seller forum and they are saying just because its her surname and address doesn't mean SHE personally signed for it (eg Dad could have) so she may well not have got the item.

Hmm, ok. Was the item insured?

I guess it depends on how you want to be - me, I'd tell her it was delivered and that I would be happy that a county court would support me. Then I'd sue her for payment.

Only the standard Royal Mail insurance. Just wondered what the legalities are of postie actually making sure it's the addressee who definitely signs for the item or just whoever answers the door at the correct address?

Signed for quite a few items for various family members. Postie usually just offers the package, asks for my name, presses a few buttons on his electrogizmothingy & gets me to sign the screen - sometimes just with a finger (perhaps they've heard it's best not to give me sharp pointy things)

I'm probably being cynical but is it likely she's just another one of the 'I've not received your item' scammers that ruin ebay for everyone?

[Spangles]

You need proof of tracking, not just a signature at the end. I fear you'll lose this one.

[shep1001]

Let her claim, submit a scan of your purchase receipt (with the tracking number & when & where it was purchased) & download the signature/delivery details from the Royal Mail tracking website in your response to the info request from eBay/PAYPAL. Assuming you met the criteria for 'seller protection' you will be fine.


I get loads of dheads trying this on, never been out of pocket yet. The only time you are on to a looser is if you don't use a trackable service with the appropriate level of insurance. It's a PITA but either the evidence supports your case, in which case you 'win' or PAYPAL seller protection covers you so you are not out of pocket.

Edited by shep1001 on Wednesday 6th May 08:26

[Joeguard1990]

ALWAYS used tracked delivery and keep the receipts for a while.
Can't go wrong then if someone tries it on.

[Dammit]

I'm on the other end of this at the moment, the postie delivered the package, we believe - but he's on holiday and no one has any idea who the mysterious "Mr Fleck" who signed the tablet is. Parcel Force have told me to tell the company I purchased from to claim for a lost package, however the vendor (German company) can't believe that our postal service is this ridiculous, and is holding off until they get a full report from DHL.

I need the parcel - it's a part for my race bike, and I'm racing at the end of this month.

So it looks like I'll end up buying again, from another source, and God knows what's going to happen with the current parcel, which might be in the building (flats) or might be in a bin 20 miles away.

[gherkins]

Dammit said:

I'm on the other end of this at the moment, the postie delivered the package, we believe - but he's on holiday and no one has any idea who the mysterious "Mr Fleck" who signed the tablet is. Parcel Force have told me to tell the company I purchased from to claim for a lost package, however the vendor (German company) can't believe that our postal service is this ridiculous, and is holding off until they get a full report from DHL.

I need the parcel - it's a part for my race bike, and I'm racing at the end of this month.

So it looks like I'll end up buying again, from another source, and God knows what's going to happen with the current parcel, which might be in the building (flats) or might be in a bin 20 miles away.

German post is just as bad, so they should believe you. I've had stuff left all over the place, sometimes without even leaving a card though the door. A friend here had an iMac left on his doorstep, in full view, upside-down and with labels all over it saying must be signed for.

[anonymous-user]

You need proof of delivery with signature, which you've got. It does not have to be fully tracked, PayPal have no interest in knowing what depots your parcel was routed through. Hopefully you also have the receipt from when you sent it, because you'll need that too.

The process is actually very simple, just stick to PayPal's processes and as long as the sale was in line with their seller protection policies (e.g. shipping only to the buyers registered PayPal addres) then they will side with you. Just have a read of the stuff on their website, it's all explained there.

https://www.paypal.com/uk/webapps/mpp/paypal-safet...

[anonymous-user]

There are plenty of times when parcels are incorrectly delivered to the wrong address but signed for and lost for ever to the rightful recipient. Used to happen to me a lot when I was in business, with the PO and other carriers. Why should they lay in those cases?

I very much doubt that a Court would accept any old signature as proof of delivery if the recipient swore that is wasn't theirs and that delivery had never been made.