Data protection - send out client information
Discussion
Hi guys
I'll be brief with this, my partner is currently going through the process of claiming for injuries from a RTC a few years ago. Today she received a call from someone else in the same situation who had received a copy on my partners medical report attached to her own notes, name address, phone number etc which is very alarming.
First thing tomorrow when the solicitor who is dealing with is open she will be phoning up to complain, obviously there must be some sort of procedure for lodging a formal complaint with this.
I'll be brief with this, my partner is currently going through the process of claiming for injuries from a RTC a few years ago. Today she received a call from someone else in the same situation who had received a copy on my partners medical report attached to her own notes, name address, phone number etc which is very alarming.
First thing tomorrow when the solicitor who is dealing with is open she will be phoning up to complain, obviously there must be some sort of procedure for lodging a formal complaint with this.
- what is the procedure?
- is it worth actually pursueing? (the firm in question seem pretty useless)
andburg said:
Hi guys
....stuff....
amazing eh...a thread in here not about being caught over the speed limit
On the stuff..... what harm has been actually been done. Not might have been done, has been done ?....stuff....
amazing eh...a thread in here not about being caught over the speed limit
On the footnote quoted above....So you admit to being over the speed limit then?
damage, there is none we're not after compensation but the reports we've had from the bunch of cowboys have referred to my girlfriend as he/his they clearly are copying and pasting between records and updating.
This is the last in a long string of issues, we would rather say something than let it go unnoticed. The lady who received the paperwork was very concerned that her information may have been sent elsewhere aswell.
This is the last in a long string of issues, we would rather say something than let it go unnoticed. The lady who received the paperwork was very concerned that her information may have been sent elsewhere aswell.
If one really wanted to be fussy, the person whose insurance renewal details I got enclosed with mine could I suppose have sued the broker.
Except I did the decent thing, checked with the broker that they'd also sent the right stuff to the other party and destroyed the naughty bits. True I made a scan and OCR of part of the letters, but kept nothing that could identify car or driver. Reason I did that was because there were some bits of use to me (requirements associated with agreed value etc).
Except I did the decent thing, checked with the broker that they'd also sent the right stuff to the other party and destroyed the naughty bits. True I made a scan and OCR of part of the letters, but kept nothing that could identify car or driver. Reason I did that was because there were some bits of use to me (requirements associated with agreed value etc).
andburg said:
... she will be phoning up to complain ...
She needs to put it in writing, not verbally 
.She also needs to garner the evidence from the other party who received "the info", arguably with a signed statement referring to receipt of said erroneous info from the person who received it? It's a long game - one needs to line one's ducks up/sets one stall out/refer to one's personal metaphor to getting it together (
) - before complaining in the strongest posible terms...Deal with this by phone?
She'll get nowhere
- but it'll be fun to put the sh
ts up 'em anyway
; it wasn't an insurance company based in St Neots, was it?? 
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