Dartford Crossing PCN Question
Dartford Crossing PCN Question
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550M

Original Poster:

1,108 posts

244 months

Thursday 22nd October 2015
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Just got lumbered with one of these things today frown. This was for June 15th, on my way back from Le Mans! Can't for the life of me remember if I paid it or not after all this time, so better pay up before it all gets out of hand I suppose. Isn't there a time limit on this sort of thing?

Question. The gov.uk website, once I've put all the details in to pay the fine, will only take £2.50 off me. There's no way of paying the £35.00 penalty. Any suggestions anyone? You'd have thought that there maybe a helpline or similar! I've sent a message through their system, but by the look of the time it took to send this, I'm not hopefull of getting an answer back before the 14 day period of discounted fines.

What they could really do with is a little man in a booth who could take a couple of quid off you as you go through.

SS2.

14,709 posts

267 months

Thursday 22nd October 2015
quotequote all
550M said:
Any suggestions anyone?
Did you enter the PCN details at this page ?



Chris Type R

8,940 posts

278 months

Thursday 22nd October 2015
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550M said:
What they could really do with is a little man in a booth who could take a couple of quid off you as you go through.
They could do with getting rid of the charge altogether.

550M

Original Poster:

1,108 posts

244 months

Thursday 22nd October 2015
quotequote all
SS2. said:
Did you enter the PCN details at this page ?

Yup. Hence the confusion really. I imagined that the ref number would bring up the relevent charges. My reg number was all there.

Actus Reus

4,312 posts

184 months

Thursday 22nd October 2015
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Is this your first offence over the Bridge? When I did it (both ways), they sent me a letter and the fine was £5 (so just the normal crossing charge).

550M

Original Poster:

1,108 posts

244 months

Thursday 22nd October 2015
quotequote all
Yes, first time. The PCN letter is quite clear about the charges I should pay, ie £70.00 plus the £2.50 charge discounted down to £37.50 for the first 14 days. The rip off part at the bottom has these fees highlighted. The website is another thing:



Actus Reus

4,312 posts

184 months

Thursday 22nd October 2015
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Odd - they must have changed it again, but when I did it (last weekend in May from memory), the fine was £2.50 each way.

mrtwisty

3,057 posts

194 months

Thursday 22nd October 2015
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I forgot to pay it in August- 2.50 charge, no fine. Is there a number anywhere that you can ring to clarify? Email address?

550M

Original Poster:

1,108 posts

244 months

Thursday 22nd October 2015
quotequote all
No phone number, but I've fired one off to the email address. I'll just have to wait and see I guess.

cmaguire

3,589 posts

138 months

Thursday 22nd October 2015
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Actus Reus said:
Odd - they must have changed it again, but when I did it (last weekend in May from memory), the fine was £2.50 each way.
There was certainly a stay of grace on the fine when they initially went 'booth-less'. Because they daftly use the same logo as the London Congestion Charge, which I autopay, I ignored it. The PCN arrived (both ways) detailing what the fine should be, but only requesting the toll charge if cleared within 14 days. The PCN also stated that it was a short term exception and in future the fine would apply.
I'd be amazed if a first time contravention now didn't get a fine, but if the offence date is months old like the O.P. says and the PCN arrived by myopic carrier-pigeon it might fall into the grace period if it was a first-time offence.

cmaguire

3,589 posts

138 months

Thursday 22nd October 2015
quotequote all
550M said:
No phone number, but I've fired one off to the email address. I'll just have to wait and see I guess.
I spoke to them on the phone, to ask them why they were using that logo, but I can't remember if the number was on my PCN or from a web search (PCN I think).

MrMoonyMan

2,696 posts

240 months

Thursday 22nd October 2015
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Dont worry at all!

I got one of these letters the other week, rang them up to sort it as we'd paid one way only and she charged me £2.50 too.

550M

Original Poster:

1,108 posts

244 months

Thursday 22nd October 2015
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I'll try to find a number tomorrow. The general opaqueness of the situation is irritating.

wack

2,103 posts

235 months

Thursday 22nd October 2015
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550M said:
I'll try to find a number tomorrow. The general opaqueness of the situation is irritating.
Like the congestion zone then , I went down last year, years ago I remembered seeing a big red C on the road indicating you were in the congestion zone but didn't remember passing one so I thought it's all ANPR , there must be somewhere you can check.

No there isn't , the only check is when they send you the fine because they don't get everybody on camera so they want to to pay even if you're not sure.

I was reading on a courier forum where a guy took a wrong turning, reversed round a corner into a congestion zone street and got a £130 fine for not paying within 14 days because he went on holiday without realising

cheechm

246 posts

166 months

Thursday 22nd October 2015
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Had this last month. Accidentally input the wrong number plate while using the mobile phone. Called them up, paid the £5 owed on the account and that was all that needed to happen as it was my first "offence". No refund possible on the £5 already paid.

550M

Original Poster:

1,108 posts

244 months

Friday 23rd October 2015
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Curiouser and curiouser! There is of course a number on the notice, duh. So I rang it this morning to be told, by computer, that there is nothing outstanding on this notice. So that's it, settled - £2.50.

But hang on, my parents, being reluctant to use internet banking etc.., would have happily(ish) sent a cheque in the post for the £37.50. That can't be right.



What a pantomime! So my advice is to pay a PCN by telephone. Far quicker, simpler and less time consuming!

cheechm

246 posts

166 months

Friday 23rd October 2015
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It says on the back or on an attached sheet about only having to pay £2.50

Chrisgr31

14,275 posts

284 months

Saturday 24th October 2015
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Talked with a bailiff about this the other day. They dont seem to have rolled out the full penalty regime yet, the numbers they are predicting are frightening, maybe they are trying to get them down to manageable numbers first.

Wont be long before we have to register for autopay for car tax and that will be used for tolls, speeding, parking etc!

anonymous-user

83 months

Saturday 24th October 2015
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cmaguire said:
Because they daftly use the same logo as the London Congestion Charge, which I autopay,I ignored it.
scratchchin Ahh you mean the standard "charging" symbol not the 'London congestion charge symbol'.
The powers that be decided "c" should be a generic "charge" symbol rather than use a "T" or "Toll" as supposedly Toll and charge mean the same thing.

So your "c" is nowt to do with the Congestion charge it may just have been the 1st place it was used. Expect to see it about more if the new Tsrgd regs 2015 are actually published in 2015 smile

shep1001

4,620 posts

218 months

Saturday 24th October 2015
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Chrisgr31 said:
Talked with a bailiff about this the other day. They dont seem to have rolled out the full penalty regime yet, the numbers they are predicting are frightening, maybe they are trying to get them down to manageable numbers first.

Wont be long before we have to register for autopay for car tax and that will be used for tolls, speeding, parking etc!
Their system is so unreliable it would cost them a fortune at the moment. I still get charge notices, almost weekly up until last month, my car is registered and it's even recorded on my tag having paid for the crossings but for some reason they keep generating charge notices. They know there is an issue & there must be a note on my account as I no longer have the argument of I' have paid', well the charge notice indicates you haven't!