failed blueray player/cinema system - sale of goods act?
Discussion
We have a large ammount of a certain manufacturers electrical products in our home... probably spent over 14k in total on Tvs and dvds/blueray players/speakers etc etc within the last 3 or so years.
Now in a couple of rooms we have cinema systems with blueray players, one of them we have is, admittedly, now coming up to 3 years old. BUT in that time has actually only been used 2 or very possibly 3 times due to being in a guest room.
Quite rightly I was a little peeved when it was brought to my attention that the blueray player wasnt working at christmas..even more peeved when someone else told me that it wasnt working 2 years ago when they stayed as well...
but no one thought to tell me!!
Purely on principal I have made a bit of a song and dance about it with XXX UK which started with the online agent claiming XXX Uk had excellent customer service and would definately sort this problem out but after an hour of going through a software update and reset ended with me talking about 4 years for appliances under the sale of goods act etc.. which shows you how the discussion went.
In the end I did get the agent to put in writing that XXX Uk would be responsible for any repair and costs if found to be an internal failing of the machine by their own authorised repairer.
So last night off I went and dropped it off at the most local repairer ( who actually stated before even opening it that it would be an internal failing of the laser...due to it reading CDS only and not DVDS or bluerays)
Today I recieved the report and as expected with the laser requiring replacement which in reality makes it beyond economic repair for what I can buy a new system for.
So I returned to XXX Uks online help as I had been told to do once I had a report from their own service agent, but this time it turns out that the online agent had a theory that the fact that the laser had only been used 3 times in around 2 years was what had caused it to fail... even though their own service agents had checked the machine for dust etc and already stated that the laser was knackered and it was not a dust build up issue.
After pointing out that I had just given my daughter another manufacturers DVD player for her playroom that had been in a cupboard for 8 or more years and it oddly worked fine and knew of others at my parents house that are probably older than that and are only used every christmas when the kids go over they then said they would pass the matter over to a supervisor, but unfortunately they wouldnt be available today, but call me back tomorrow.
Its going to be a long slogg, but as I said considering the lack of use of the unit purely on principal I am willing to go as far as my spare time allows with this as I am sick and tired of buying products costing several hundred pounds that usually last just outside of 12 or 18 months and then fail.
Now in a couple of rooms we have cinema systems with blueray players, one of them we have is, admittedly, now coming up to 3 years old. BUT in that time has actually only been used 2 or very possibly 3 times due to being in a guest room.
Quite rightly I was a little peeved when it was brought to my attention that the blueray player wasnt working at christmas..even more peeved when someone else told me that it wasnt working 2 years ago when they stayed as well...
but no one thought to tell me!!
Purely on principal I have made a bit of a song and dance about it with XXX UK which started with the online agent claiming XXX Uk had excellent customer service and would definately sort this problem out but after an hour of going through a software update and reset ended with me talking about 4 years for appliances under the sale of goods act etc.. which shows you how the discussion went.
In the end I did get the agent to put in writing that XXX Uk would be responsible for any repair and costs if found to be an internal failing of the machine by their own authorised repairer.
So last night off I went and dropped it off at the most local repairer ( who actually stated before even opening it that it would be an internal failing of the laser...due to it reading CDS only and not DVDS or bluerays)
Today I recieved the report and as expected with the laser requiring replacement which in reality makes it beyond economic repair for what I can buy a new system for.
So I returned to XXX Uks online help as I had been told to do once I had a report from their own service agent, but this time it turns out that the online agent had a theory that the fact that the laser had only been used 3 times in around 2 years was what had caused it to fail... even though their own service agents had checked the machine for dust etc and already stated that the laser was knackered and it was not a dust build up issue.
After pointing out that I had just given my daughter another manufacturers DVD player for her playroom that had been in a cupboard for 8 or more years and it oddly worked fine and knew of others at my parents house that are probably older than that and are only used every christmas when the kids go over they then said they would pass the matter over to a supervisor, but unfortunately they wouldnt be available today, but call me back tomorrow.
Its going to be a long slogg, but as I said considering the lack of use of the unit purely on principal I am willing to go as far as my spare time allows with this as I am sick and tired of buying products costing several hundred pounds that usually last just outside of 12 or 18 months and then fail.
I know it doesn't help you here in the slightest, but with pretty well every manufactured item, the bathtub curve of reliability usually applies. The chances of failure are pretty well at their greatest when first turned on, with a rapid decrease in the chances as one plunges from the taps to the plughole. Most things then, if they've survived thusfar, will be pretty reliable with a gradual increase in unreliability as one goes up the bath until the far end/end of life.
So goods that are never used, have never got as far as the overflow.
So goods that are never used, have never got as far as the overflow.
Slidingpillar said:
I know it doesn't help you here in the slightest, but with pretty well every manufactured item, the bathtub curve of reliability usually applies. The chances of failure are pretty well at their greatest when first turned on, with a rapid decrease in the chances as one plunges from the taps to the plughole. Most things then, if they've survived thusfar, will be pretty reliable with a gradual increase in unreliability as one goes up the bath until the far end/end of life.
So goods that are never used, have never got as far as the overflow.
I would sort of agree with that statement, but some of the excusesSo goods that are never used, have never got as far as the overflow.
given by the online customer service representatives for the units failure were laughable and just downright fantasy in some cases..... one even started discussing printers ink drying up if unused ffs !!! absolutely sweet f
k all to do with a laser! I purchased a well known high end cinema system 8years ago and recently had a problem,the company were fantastic,sent software updates foc for a discontinued product,were technically very supportive on the phone,offered a very very reasonable fixed price repair with 12 months warranty and were a breath of fresh air to deal with,shame about the name issues on here but seen advertising on the rear of glossy Sunday mag suppliments
The problem was resolved by them over the phone and it was a new blue ray player set up connected to their equipment which was causing the issues.....you pays your money...........
The problem was resolved by them over the phone and it was a new blue ray player set up connected to their equipment which was causing the issues.....you pays your money...........
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