Discussion
Get ready folks this is a belter.
I have an old watch of the greek letter variety that is complete but broken and in working condition worth at least a thousand pounds. Sold it on eBay for a bargain price as SPARES OR REPAIR and after lots of questions with me trying to answer as best possible. Any questions met with the fact I know nothing about watches.
Open said eBay message today from the buyer ' ThIs watch is not as described, there are parts missing '( said in listing it had parts missing ) and the bracelet is not original ( says in the listing it is not)
Every message from today lists a fault. A fault that did not exist because it was an old watch that was old as SPARES OR REPAIR. Last message threatened eBay getting involved and them winning and getting to keep said watch.
Not wanting to accept a return. Just to recap, watch sold as SPARES OR REPAIR, Sold as seen, accurately described with parts missing.
What will eBay do.
I have an old watch of the greek letter variety that is complete but broken and in working condition worth at least a thousand pounds. Sold it on eBay for a bargain price as SPARES OR REPAIR and after lots of questions with me trying to answer as best possible. Any questions met with the fact I know nothing about watches.
Open said eBay message today from the buyer ' ThIs watch is not as described, there are parts missing '( said in listing it had parts missing ) and the bracelet is not original ( says in the listing it is not)
Every message from today lists a fault. A fault that did not exist because it was an old watch that was old as SPARES OR REPAIR. Last message threatened eBay getting involved and them winning and getting to keep said watch.
Not wanting to accept a return. Just to recap, watch sold as SPARES OR REPAIR, Sold as seen, accurately described with parts missing.
What will eBay do.
velocefica said:
Get ready folks this is a belter.
I have an old watch of the greek letter variety that is complete but broken and in working condition worth at least a thousand pounds. Sold it on eBay for a bargain price as SPARES OR REPAIR and after lots of questions with me trying to answer as best possible. Any questions met with the fact I know nothing about watches.
Open said eBay message today from the buyer ' ThIs watch is not as described, there are parts missing '( said in listing it had parts missing ) and the bracelet is not original ( says in the listing it is not)
Every message from today lists a fault. A fault that did not exist because it was an old watch that was old as SPARES OR REPAIR. Last message threatened eBay getting involved and them winning and getting to keep said watch.
Not wanting to accept a return. Just to recap, watch sold as SPARES OR REPAIR, Sold as seen, accurately described with parts missing.
What will eBay do.
It's complete, but broken and in working condition, with parts missingI have an old watch of the greek letter variety that is complete but broken and in working condition worth at least a thousand pounds. Sold it on eBay for a bargain price as SPARES OR REPAIR and after lots of questions with me trying to answer as best possible. Any questions met with the fact I know nothing about watches.
Open said eBay message today from the buyer ' ThIs watch is not as described, there are parts missing '( said in listing it had parts missing ) and the bracelet is not original ( says in the listing it is not)
Every message from today lists a fault. A fault that did not exist because it was an old watch that was old as SPARES OR REPAIR. Last message threatened eBay getting involved and them winning and getting to keep said watch.
Not wanting to accept a return. Just to recap, watch sold as SPARES OR REPAIR, Sold as seen, accurately described with parts missing.
What will eBay do.
If the listing makes as much sense as this thread i am not surprised the buyer isn't happy with what he got.
A strange one to understand indeed!
It does interest me because I have an early 1940s watch of the same make. Complete, full working order and with original bracelet. Not that I'd ever sell, it was my father's, but I had it valued for insurance 4/5 years ago and was told £250/300.
Have prices gone up that much? Maybe the buyer's pissed because you overpriced it and now has buyer's remorse?
It does interest me because I have an early 1940s watch of the same make. Complete, full working order and with original bracelet. Not that I'd ever sell, it was my father's, but I had it valued for insurance 4/5 years ago and was told £250/300.
Have prices gone up that much? Maybe the buyer's pissed because you overpriced it and now has buyer's remorse?
Or perhaps they unlinked there bank accounts from there PayPal account so there is no automatic funding to your PayPal account. In essence you then have to manually top up you PayPal account each time.
Wait until the dispute is over and then re-link your bank accounts and re-link your PayPal to eBay.
Wait until the dispute is over and then re-link your bank accounts and re-link your PayPal to eBay.
I read it as being broken. But if it was in working order it would be worth at least a thousand pounds.
However, if there are parts missing then it can't be described as 'complete'.
Chances are ebay will just side with the buyer & refund. There's a thread on here from someone who sold an engine which came back with parts missing & other bits swapped & according to the OP ebay just refunded the purchaser & appeared entirely uninterested in the seller.
AIUI if you close your account in the belief that that will stop any refund ebay will just refund the buyer & then pursue you for the amount.
ETA. Here's the engine thread I mentioned:
http://www.pistonheads.com/gassing/topic.asp?h=0&a...
However, if there are parts missing then it can't be described as 'complete'.
Chances are ebay will just side with the buyer & refund. There's a thread on here from someone who sold an engine which came back with parts missing & other bits swapped & according to the OP ebay just refunded the purchaser & appeared entirely uninterested in the seller.
AIUI if you close your account in the belief that that will stop any refund ebay will just refund the buyer & then pursue you for the amount.
ETA. Here's the engine thread I mentioned:
http://www.pistonheads.com/gassing/topic.asp?h=0&a...
Edited by paintman on Saturday 26th March 22:34
EBay side with buyers 99% of the time.
All the buyer need do is say "not as described" and Ebay will just refund them and then attempt to get the money from you.
I went through similar recently - guy bought router from me, couldn't get it to work, I answered his email, it worked but he couldn't set it up, emailed again, working but he didn't know how to setup the firewall. I said "Sorry mate, not prepared to go any further on this".
Suddenly there is an "item is faulty" issue raised and no matter what I put in the log EBay sided with buyer and I was out of pocket on delivery costs etc.
Any buyer can play the "buyers remorse" card and just chose any reason they like for a refund and Ebay will nearly always side with them. Once upon a time EBay was staffed by humans who would look at a case and decide on merits - I've won as a seller twice in my EBay history. These days - automated, you're a buyer so you're got to be right.
Good luck anyway.
All the buyer need do is say "not as described" and Ebay will just refund them and then attempt to get the money from you.
I went through similar recently - guy bought router from me, couldn't get it to work, I answered his email, it worked but he couldn't set it up, emailed again, working but he didn't know how to setup the firewall. I said "Sorry mate, not prepared to go any further on this".
Suddenly there is an "item is faulty" issue raised and no matter what I put in the log EBay sided with buyer and I was out of pocket on delivery costs etc.
Any buyer can play the "buyers remorse" card and just chose any reason they like for a refund and Ebay will nearly always side with them. Once upon a time EBay was staffed by humans who would look at a case and decide on merits - I've won as a seller twice in my EBay history. These days - automated, you're a buyer so you're got to be right.
Good luck anyway.
Is the cost of postage small compared to value of the goods? If so, just take it back and on signed receipt refund the money, and relist it.
I once sold a Girling aluminium reservoir cap to the USA - the recipient said it was dented so I took it back, and sold it again for enough to break even despite the international postage charges! He seemed to think that something 3D, stamped from a flat sheet of aluminium using 60s technology, would have no ripples of distortion.
The next buyer said he was very happy with it!
I once sold a Girling aluminium reservoir cap to the USA - the recipient said it was dented so I took it back, and sold it again for enough to break even despite the international postage charges! He seemed to think that something 3D, stamped from a flat sheet of aluminium using 60s technology, would have no ripples of distortion.
The next buyer said he was very happy with it!I'm dealing with this right now. Buys a bumper listed as collection only, then asks about delivery, then asks if it'll fit a different generation car to that which it was listed for.
I'll cancel the sale if he requests that, but I'm not going to blink first. You bought something apparently without looking at the pictures or reading the description, that is Not My Problem.
I'll cancel the sale if he requests that, but I'm not going to blink first. You bought something apparently without looking at the pictures or reading the description, that is Not My Problem.
Stoofa said:
EBay side with buyers 99% of the time.
All the buyer need do is say "not as described" and Ebay will just refund them and then attempt to get the money from you.
I went through similar recently - guy bought router from me, couldn't get it to work, I answered his email, it worked but he couldn't set it up, emailed again, working but he didn't know how to setup the firewall. I said "Sorry mate, not prepared to go any further on this".
Suddenly there is an "item is faulty" issue raised and no matter what I put in the log EBay sided with buyer and I was out of pocket on delivery costs etc.
Any buyer can play the "buyers remorse" card and just chose any reason they like for a refund and Ebay will nearly always side with them. Once upon a time EBay was staffed by humans who would look at a case and decide on merits - I've won as a seller twice in my EBay history. These days - automated, you're a buyer so you're got to be right.
Good luck anyway.
Yes had a guy who wanted the engine out of a truck I was listing , he asked me to put it on a buy it now , he paid and collected seemed happy , few days later said it was no good despite saying he hadn't tryied it, ebay told I had to accept it back , returned with parts missing and swaped, Ebay refunded him and aren't interested in my side of the issueAll the buyer need do is say "not as described" and Ebay will just refund them and then attempt to get the money from you.
I went through similar recently - guy bought router from me, couldn't get it to work, I answered his email, it worked but he couldn't set it up, emailed again, working but he didn't know how to setup the firewall. I said "Sorry mate, not prepared to go any further on this".
Suddenly there is an "item is faulty" issue raised and no matter what I put in the log EBay sided with buyer and I was out of pocket on delivery costs etc.
Any buyer can play the "buyers remorse" card and just chose any reason they like for a refund and Ebay will nearly always side with them. Once upon a time EBay was staffed by humans who would look at a case and decide on merits - I've won as a seller twice in my EBay history. These days - automated, you're a buyer so you're got to be right.
Good luck anyway.
Im out of pocket they do not give a f
k about sellers and treat private sellers same as a business ...DO not sell on ebay unless you are happy that its set up for the benefit of fraudsers and the stupid .....
Edited by powerstroke on Sunday 27th March 15:54
EBay will refund your money to the buyer, and they'll get to keep your watch. Win-win. That's how it works with eBay.
Years ago I sold a pair of shoes. Buyer paid by PayPal and left me feedback saying 'very happy with shoes'.
About 2 months later I received a dispute from the buyer via eBay saying they had never received the shoes.
Easy, I thought, I pointed eBay at the feedback. They still refunded the buyer, so they got the shoes and their money back, despite their feedback clearly stating they had received the item.
Now, I never accept PayPal for payment. Never.
Years ago I sold a pair of shoes. Buyer paid by PayPal and left me feedback saying 'very happy with shoes'.
About 2 months later I received a dispute from the buyer via eBay saying they had never received the shoes.
Easy, I thought, I pointed eBay at the feedback. They still refunded the buyer, so they got the shoes and their money back, despite their feedback clearly stating they had received the item.
Now, I never accept PayPal for payment. Never.
Stoofa said:
EBay side with buyers 99% of the time.
Pretty sure it's 100%.OP - Sorry but you have already lost. At this point all you can do is try to manage how much you've lost.
Offer the buyer the return postage cost. Give them enough for properly insured post and decent packaging. Maybe even an extra tenner for their "trouble". IF you can get the watch back then consider yourself very very lucky.
At this point the buyer can raise a dispute with eBay/Paypal and they will win. There's no doubt about that. eBay and PayPal do not ever consider the seller's side.
If PayPal are feeling very generous towards you, the best they'll do is ask the buyer for proof that they've returned it. The buyer will send you an empty box (or just an envelope), you'll sign for it, and that's all the proof PayPal needs. The buyer could easily keep the money and the watch and there's pretty much nothing you can do about it.
Never sell anything with PayPal if the value is higher than you're willing to lose.
EBay and pp do not always side with the buyer.
I sold a phone as faulty, clearly describing the fault but not suggesting what would fix it as I didn't know.
Butter buys it, attempts a fix which didn't work. Pushes at me for money back, return, then opens eBay case for item not as described.
I just replied to the eBay case, an used the chat to highlight where he was obviously lying. I won.
He then opens a PayPal case for the same. Again I reply. He phoned PayPal and lied to them, leading to them authorising a return, (at buyers cost), I spoke to a manager in the dispute dept, and he told me they should not have granted areturn for an item listed as faulty.
The item showed as received, but certainly not by me at my address. But the buyer got his money back from pp, and they refunded me too.
The manager at pp said even if an empty box had been sent back there is a procedure to follow and they seller will not lose out.
I sold a phone as faulty, clearly describing the fault but not suggesting what would fix it as I didn't know.
Butter buys it, attempts a fix which didn't work. Pushes at me for money back, return, then opens eBay case for item not as described.
I just replied to the eBay case, an used the chat to highlight where he was obviously lying. I won.
He then opens a PayPal case for the same. Again I reply. He phoned PayPal and lied to them, leading to them authorising a return, (at buyers cost), I spoke to a manager in the dispute dept, and he told me they should not have granted areturn for an item listed as faulty.
The item showed as received, but certainly not by me at my address. But the buyer got his money back from pp, and they refunded me too.
The manager at pp said even if an empty box had been sent back there is a procedure to follow and they seller will not lose out.
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