Criticising the MET, reluctantly.
Criticising the MET, reluctantly.
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br d

Original Poster:

9,072 posts

256 months

Thursday 15th December 2016
quotequote all
Well, once again I'm a victim of crime. It happens, spilt milk and all that but sitting here with that familiar dejected feeling I'd really like to know what the MET consider to be "Investigated", what is their definition of that word?

I had a van stolen, it's happened before several times. My driver parked it outside his house, stuck the crook lock on, locked up and went in, he comes out at 6am, no van. Okay, been here before, down to Forest Gate nick to report it. 5 minutes later, a few details taken and a crime number given, it's all they can do I fully accept that, don't expect a hoard of Police to instantly descend onto the crime scene. I do however give my name (owner) and drivers name plus inform them that it is parked right outside the Mosque and they have cctv. "Right" says the Officer taking the details, we'll get round and view that.

Now look, I understand that this is very low priority, I even know that the van's not coming back and pretty much any time spent on pursuing is a waste of Police resources that they could better use elsewhere but for Christ sake don't insult me. A couple of days later the letter duly arrives "We have Investigated this incident and do not have enough evidence to take it further, the case is now closed". I've had this same letter on many occasions before when I've had vehicles or tools stolen or my lock-ups broken into and it gives me the hump!

No one has spoken to me. No one has spoken to my driver. No one has visited the Mosque to look at the extremely clear footage of 2 blokes hanging about, entering the van and sitting faffing about with it for 5 minutes before driving off with no lights which the Mosque willingly gave to my employee.

I know, they are a professional gang, it's probably half way to Eastern Europe by now, I know I won't see it again, I don't blame the local guys for not chasing a wild goose but it's a fking wind up to be told they've "investigated" it and found no evidence when they've actually done the square root of bugger all!

I support the Police, I have Policeman as friends, I do not want to bash them as I know it is a bloody difficult job at the best of times, I'm a grown man, I can suck it up and move on but please stop sending those condescending fking letters out!

Rant mode off.




TurricanII

1,516 posts

228 months

Thursday 15th December 2016
quotequote all
They're hardly likely to tell you that they are so severely underfunded that they struggle to answer 999 calls, and so they don't have the numbers to deal with low level crime.

Get onto your MP about it

Edited by TurricanII on Thursday 15th December 19:25

anonymous-user

84 months

Thursday 15th December 2016
quotequote all
TurricanII said:
They're hardly likely to tell you that they are so severely underfunded that they struggle to answer 999 calls, and so they don't have the numbers to deal with low level crime.

Get onto your MP about it
I wouldn't bother your MP about the police making political statements/decisions unless it was to ask them to prioritise their workload and looking for 'easy' jobs
https://www.google.co.uk/amp/www.walesonline.co.uk...
Maybe the Met could get some assistance from the Welsh?

CoolHands

23,569 posts

225 months

Thursday 15th December 2016
quotequote all
Call the thieves s (do as you likeys) on facebook and they'll be straight round! cop

Glasgowrob

3,348 posts

151 months

Thursday 15th December 2016
quotequote all
police Scotland on the other hand offered a completely different experience.


had a window broken glove box rummaged and about 4 quid in loose change nicked.

duly phoned up reported just to get a crime no for the insurance but lo and behold no no we'll have someone round shortly.

20 mins later copper arrives takes some details and informs me crime scene examiners on their way to give it a once over.

long story short they checked pretty much everything went looking for local cctv after even as far as knocking on the neighbours doors but alas no luck.

still got a phone call 3 weeks later to apologise from the nice WPC that she hadn't been able to catch the buggers


utterly amazing effort they went to for something so small. but in hindsight thinking about it all it takes is a break on something like this and you can if your lucky clean up a few other dozen crimes at the same time.

still though Kudos to Police Scotland on policing properly

Derek Smith

49,919 posts

278 months

Thursday 15th December 2016
quotequote all
The reality is that they have to prioritise. It was going on when I was in control rooms, back in the 90s and even though we didn't have the numbers suggested by the government, we were well flush compared to nowadays.

You have to look at it from the police point of view if you want a reason.

The Met, I think, have admitted that they will not investigate car crime. The reason is that there is little chance of a result, and even if they did arrest one person, it would make no dent in the crime figures.

The reductions are still continuing. I wrote to my MP to ask him why, after the PM said there'd be no further cuts in funding, my local force had had a 7-figure sum cut from their budget. I'll let you know why later.

Serious crime is still happening, including assaults, rapes, burglaries (although even with burglaries, they are subject of a high level triage), high value theft, and similar.

They can't do it all.


TurricanII

1,516 posts

228 months

Thursday 15th December 2016
quotequote all
speedyguy said:
I wouldn't bother your MP about the police making political statements/decisions...
Sorry, I thought it was obvious - speak to the MP and let them know that spending cuts and lack of capacity to investigate are not acceptable!!! Of course only an ass hat would kick off about the way this under staffing was being explained.

Red Devil

13,524 posts

238 months

Thursday 15th December 2016
quotequote all
speedyguy said:
TurricanII said:
They're hardly likely to tell you that they are so severely underfunded that they struggle to answer 999 calls, and so they don't have the numbers to deal with low level crime.

Get onto your MP about it
I wouldn't bother your MP about the police making political statements/decisions unless it was to ask them to prioritise their workload and looking for 'easy' jobs
https://www.google.co.uk/amp/www.walesonline.co.uk...
Maybe the Met could get some assistance from the Welsh?
I wonder what Cardiff plod will say to the shop owner when the last remaing one in the window gets nicked...

mbcx4jrh

122 posts

150 months

Friday 16th December 2016
quotequote all
CoolHands said:
Call the thieves s (do as you likeys) on facebook and they'll be straight round! cop
From direct experience,
Have £35000 car stolen: Can't be arsed to visit, but we've got the number plate on the system, it may turn up...
Refer to convicted crim giving out threats as a : Time for an hour long visit from the police telling me i won't get away with it...


anonymous-user

84 months

Friday 16th December 2016
quotequote all
mbcx4jrh said:
CoolHands said:
Call the thieves s (do as you likeys) on facebook and they'll be straight round! cop
D
From direct experience,
Have £35000 car stolen: Can't be arsed to visit, but we've got the number plate on the system, it may turn up...
Refer to convicted crim giving out threats as a : Time for an hour long visit from the police telling me i won't get away with it...
As Derek says, they prioritise. Anything they will struggle for a conviction with and won't affect the stats positively they leave alone. Things like your latter point are easy and currently 'in' subjects, so they'll act.

Not right but that's how it is.


7db

6,060 posts

260 months

Friday 16th December 2016
quotequote all
https://www.youtube.com/watch?v=v7acD4q0lp0

The Dude has this thread summarised.

blindswelledrat

25,257 posts

262 months

Friday 16th December 2016
quotequote all
I feel your pain.
We have two or three frauds committed against our company each year.
Really blatant frauds where we have all the perpetrators details and direct proof of their commiting the fraud.
Without giving away too much, it is basically equivalent to someone stealing a couple of company cheques and writing cheques out and paying into his own account.
Value averages £500-600 each time.

You call the local police and the answer is "Oh, that's just a civil action. You need to sue them" as soon as they hear you are a company.
I reply forcefully that of course it is not civil - a very clear crime has been committed.
After a while, they return and say "Yes, you are right, but you need to report it to the fraud line as it is a fraud and we don't deal with that"
You report it to the fraud line and hear nothing.
You chase it up subsequently and cannot speak to the fraudline directly. When you ask someone else you are told "If you haven't heard anything then they don't consider it worth pursuing". You try and argue the toss but are cut-off "Sorry, I cant help you at all. It is all down to the fraudline".

I have been through that exact word-for-word process about 6 times now, and I don't even bother to pick up the phone any more. It is so disheartening that people can steal reasonable amounts of money from you so blatantly with complete impunity

Derek Smith

49,919 posts

278 months

Friday 16th December 2016
quotequote all
blindswelledrat said:
I feel your pain.
We have two or three frauds committed against our company each year.
Really blatant frauds where we have all the perpetrators details and direct proof of their commiting the fraud.
Without giving away too much, it is basically equivalent to someone stealing a couple of company cheques and writing cheques out and paying into his own account.
Value averages £500-600 each time.

You call the local police and the answer is "Oh, that's just a civil action. You need to sue them" as soon as they hear you are a company.
I reply forcefully that of course it is not civil - a very clear crime has been committed.
After a while, they return and say "Yes, you are right, but you need to report it to the fraud line as it is a fraud and we don't deal with that"
You report it to the fraud line and hear nothing.
You chase it up subsequently and cannot speak to the fraudline directly. When you ask someone else you are told "If you haven't heard anything then they don't consider it worth pursuing". You try and argue the toss but are cut-off "Sorry, I cant help you at all. It is all down to the fraudline".

I have been through that exact word-for-word process about 6 times now, and I don't even bother to pick up the phone any more. It is so disheartening that people can steal reasonable amounts of money from you so blatantly with complete impunity
Have you considered complaining to the PCC? Or your MP?

Any prioritising system should be one that is in the interests of all. The police will pick one that is best suited to them, but they are a service, so that might not be the correct one.

In the early 90s we had a superintendent who was keen on involving the public so ran a series of quite pricey surveys of locals as to discover what they wanted 'their police officers' to concentrate on. There was a similarity with all replies: cycling on the footway and dog crap coming out on top, even in those areas where there were no walkers.

As with any triage system, some groups will be disappointed. Or, to put it another way, you can't please all the people all the time.

The problem is that to service some new essential, something has to be abandoned.


ashleyman

7,284 posts

129 months

Friday 16th December 2016
quotequote all
What happened to the thread about the guy and the man stalking his girlfriend? Did it get deleted?
There was good advice in there about how to complain about this kind of thing.

Bigends

6,180 posts

158 months

Friday 16th December 2016
quotequote all
REALIST123 said:
mbcx4jrh said:
CoolHands said:
Call the thieves s (do as you likeys) on facebook and they'll be straight round! cop
D
From direct experience,
Have £35000 car stolen: Can't be arsed to visit, but we've got the number plate on the system, it may turn up...
Refer to convicted crim giving out threats as a : Time for an hour long visit from the police telling me i won't get away with it...
As Derek says, they prioritise. Anything they will struggle for a conviction with and won't affect the stats positively they leave alone. Things like your latter point are easy and currently 'in' subjects, so they'll act.

Not right but that's how it is.
Conviction rates and stats shouldnt affect the service provided to the OP

mybrainhurts

90,809 posts

285 months

Friday 16th December 2016
quotequote all
We tracked down a hit and run car, who wrote off one of our cars and injured the driver, 22 hours after the accident.

We didn't have the culprit's reg or see him, as he lost it on a blind left a split second before impact. Just knew the make and colour of the car and saw something distinctive inside it.

Beat plod at their own game. I do believe they were a bit miffed...smile

147GTA

293 posts

233 months

Friday 16th December 2016
quotequote all
As soon as you mentioned Forest Gate Police Station I knew where this was going as I have had many similar experiences with them.

The front desk actually made me feel like a criminal for filling out the forms and bringing them back after I had an accident where it turned out the other party wasn't insured, despite the officers who were driving past at the time of the accident claiming they checked out the driver's details and it was "all good" and this was after they had to go after him before he turned around about 200m later.

I live within walking distance, most of the officers used to park on our street as there were no restrictions, yet one day when someone left a suitcase outside our front door at 1am, they actually told us over the phone they weren't interested but we should try to open it, they weren't impressed by my father's response.

There was also the time when they chased a car down the street only for the car chase to end spectacularly with the car that was being chased reversing into the police car who in turn scraped my car and smashed up several others, yet none of us were given any details of who to contact regarding the damage, they just fobbed us off with excuses and never returned once they had taken the police car away.

There's plenty more I could say but then there has been the odd few times when we have had a much better response than expected. There was a car parked up with the occupants acting a little suspicious, there was just something very wrong about the whole thing. Anyway, we called up the non emergency number and within 5 minutes there must have been half the station outside our property dragging the occupants out and arresting them. There was also the time when I had to call up as on of our neighbours had taken a shine to my daily and would key it after coming home drunk. After it happened 3 times I put up CCTV and caught him 'red handed'. I fully expected nothing to happen but was shocked to find two officers turn up the next day who actually seemed interested in dealing with the neighbour.

You could say that the cuts have made a difference to the way the public is being served but unfortunately having lived within walking distance to the station since 1988 and having many family and friends on the same street, many of us will tell you it's always been the same.

I have always had either great service or terrible service in general from tbe Met too. When I worked for a retailer on Regents Street, I once had a couple calling several times to try and carry out mail order transactions using stolen credit cards, they were trying to order extremely high value items all to the same address using different cards with different names. Anyway, after taking a few calls from them and wasting time doing the checks with our merchant on the card details, I decided to try and speak to the police about it. I wasted about an hour trying to find someone to speak to, explaining how this couple were trying to order high value items using cards that did not belong to them to several officers yet no one seemed interested in the slightest. I then must have taken another 5 calls from this couple before I finally decided to tell them how stupid they are and that I've called the police, they didn't call again.

One of my most memorable moments in dealing with the police, I think this might be the fastest response time that anyone can claim, was when my pager for my bike alarm went off and I had to run out down the street into Soho to see what was going on. As I was approaching there seemed to be a guy looking around at some of the bikes very suspiciously with a screwdriver in one hand and a bag in another. I stood back and watched, called up the local station and they told me to stay on the phone as they had a patrol in the area so would put me through. As I gave the patrol car the location they literally pulled round the corner with the blues on and chased the guy as he ran off. Unfortunately they didn't catch him and it turned out several of the bikes had been damaged in an attempt to steal them, my bike was covered up and alarmed so was lucky.

spaximus

4,365 posts

283 months

Friday 16th December 2016
quotequote all
I feel sorry for the coppers as they are led by donkeys who have no idea of how they make officers look.

I had a car stolen, worth about £10k, Pc comes round takes a statement and does the usual checks. No cctv.

Shortly after he comes back to tell me that the case was closed as it was a "hot hatch" and will already be stripped. He then goes on to say, if someone walked into a bank and nicked £10k we would be doing a hell of a lot more, they are insured the same as car owners yet treated so much differently.

He blamed the top floor who went after "hero" crimes but forgot the misery that a break in or theft of a car brings.

There isn't enough police and like any public sector there is waste and mismanagement as well as probably a couple of tiers of rank that could go with no detriment, but there also isn't enough money to do the job correctly.

Derek Smith

49,919 posts

278 months

Friday 16th December 2016
quotequote all
spaximus said:
I feel sorry for the coppers as they are led by donkeys who have no idea of how they make officers look.

I had a car stolen, worth about £10k, Pc comes round takes a statement and does the usual checks. No cctv.

Shortly after he comes back to tell me that the case was closed as it was a "hot hatch" and will already be stripped. He then goes on to say, if someone walked into a bank and nicked £10k we would be doing a hell of a lot more, they are insured the same as car owners yet treated so much differently.

He blamed the top floor who went after "hero" crimes but forgot the misery that a break in or theft of a car brings.

There isn't enough police and like any public sector there is waste and mismanagement as well as probably a couple of tiers of rank that could go with no detriment, but there also isn't enough money to do the job correctly.
The problem with police management, apart from the problem with management over both private and public sector - that of people only interested in promotion, is that they are unable to manage. They are directed from the Home Office as to what to do and when. Targets are imposed, and that's not crime figures but percentages all the way though.

I was at Gatwick working with BA and BAA. There was just the one laptop in my department. We ran a course on which BA and BAA staff attended. We could not charge because it was banned by the HO. BA offered my department half a dozen 'old', i.e. classed as old by them, but in fact less than 1 year old. I went to HQ IT department to see if there was any block, and there was none. I put a business case to my boss and I was told, as was he I think, that if we accepted them we would have to declare them and the value would be taken off the money we received from government.

There are umpteen other similar restrictions that I could quote which reduced efficiency.

One I was discussing with an officer a year or so ago required the police to have 'n' officers on patrol in that particular force. This was a higher rate of patrolling officers than existed before the demand. On top of that, the force had to shed jobs because of the cuts to the fee. So the bosses had to sack civilian staff rather than officers, this despite the fact that employing a cheap civilian to do repetitive tasks would be more efficient and would release some money for more PCs. So who had to do the menial tasks? But, as they had radios and could be called out to a specific job, they were patrolling officers.

How can anyone manage effectively when there's nothing to manage? There's personnel management of course, but where are the personnel? Sitting in the cell block or in offices preparing case files for court or similar.

There was talk in about 2008 of a way of releasing more officers from paperwork. I'd co-authored a report - I'm a touch typist so was called in to all sorts of interesting matters where typing reports would be required - on a way to change the method of dealing with prisoners, also inspector reviews. I chatted to the officer and the report, quite a bit improved I admit, was slid in again. It was refused because of directions from the HO.

I designed a system for video film identifications (VFI) which I was very proud of. Instead of using the HO method of charging for us sending details to a central unit and then having a VFI tape posted (yes, posted) to the nick, we could do the same in house. There was a small initial outlay, which I calculated we would recoup within two years. I was wrong. We were 'in profit' so to speak within a year. Instead of a week's wait if we were prepared to pay extra, or 10 days if not, we could create a VFI within two hours, and update one if the brief objected within 40 mins.

I'd put my idea to my next but one supervisor who'd taken it to the CC. He allowed it but was heavily criticised by the HO. My CC tried a couple of other money saving ideas and later was sacked by Blunkett. It doesn't do to support your staff or be efficient if it takes money from the government.

So management in the service is not as simple as many seem to believe. Some might suggest it is not possible.

Apologies to the twitter generation for the length of post.


br d

Original Poster:

9,072 posts

256 months

Friday 16th December 2016
quotequote all
All good input and lots of interesting points, I'm glad I started the thread.

However, my OP wasn't a complaint about a lack of follow up or a misunderstanding of Police priorities, I fully understand how strapped they are, it is more an annoyance at the "box ticking" correspondence telling me they have investigated the crime and found no evidence when they have clearly done nothing whatsoever.

I get that this sort of stuff isn't worth their while but I'd prefer they dropped the condescending "We care" crap when my stolen van doesn't even warrant an officer walking ten feet to view the cctv showing the crime.

In somebodies immortal words "Don't piss down my back and tell me it's raining".

I really won't be surprised if after the next incident which is entirely ignored I get one of those "How did we do?" surveys.

I suppose it's far too much to ask that I get a letter saying "Really, we just don't have time for this st, jog on son". That I could respect!