Garden Equipment Warranty
Discussion
Just got a piece of equipment out yesterday and it's packed up. It's from a shed and an 'own' brand but still came with a two year warranty.
No receipt but after much searching I found on one of my bank statements with only has 'name of shop' and an amount. The date is about a week away. Just wondering what I should expect from the retailer if I take it back.
I know it's going to look a bit dodgy taking it back with only a week left of the warranty but like I say it is an 'own' brand only this retailer sells. As proof of purchase i have just a line on a bank statement and the item has been well used.
Another point is that I bought it from a branch of said retailer which closed down about six months after purchase so will need to take it to another store.
So what should I expect? A replacement? Discount off another one? Fobbed off to a repairer at my own expense? or Sod all?
No receipt but after much searching I found on one of my bank statements with only has 'name of shop' and an amount. The date is about a week away. Just wondering what I should expect from the retailer if I take it back.
I know it's going to look a bit dodgy taking it back with only a week left of the warranty but like I say it is an 'own' brand only this retailer sells. As proof of purchase i have just a line on a bank statement and the item has been well used.
Another point is that I bought it from a branch of said retailer which closed down about six months after purchase so will need to take it to another store.
So what should I expect? A replacement? Discount off another one? Fobbed off to a repairer at my own expense? or Sod all?
Unless it's apparent from examining the device you've abused it I'd expect them to replace it or give you a refund; that's what most organisations will do with stuff that's still in warranty. For consumer level equipment no-one bothers trying to fix anything anymore as it's too costly on overheads.
Edited by hidetheelephants on Wednesday 5th April 18:16
BlueHave said:
As proof of purchase i have just a line on a bank statement and the item has been well used.
The law is clear - you don't have to show a receipt, only a proof of purchase. If they haven't kept the records from the old store, that is their issue, not yours. http://www.telegraph.co.uk/finance/personalfinance...
Vaud said:
BlueHave said:
As proof of purchase i have just a line on a bank statement and the item has been well used.
The law is clear - you don't have to show a receipt, only a proof of purchase. If they haven't kept the records from the old store, that is their issue, not yours. http://www.telegraph.co.uk/finance/personalfinance...
KevinCamaroSS said:
A line on a bank statement will not normally list the store and what was purchased. A credit card statement should give the store but will not list what was purchased.
Not sure if you are agreeing with me or not 
A receipt is not required. A transaction date and amount, within a year of purchase, will allow a company to look quickly and precisely in the records that they are obliged to keep.
If they choose not to keep records that is their lookout, not the customer.
http://www.moneysavingexpert.com/shopping/consumer...
http://www.thisismoney.co.uk/money/bills/article-1...
https://www.gov.uk/accepting-returns-and-giving-re...
Gov site: "Proof of purchase. You can ask the customer for proof that they bought an item from you. This could be a sales receipt or other evidence such as a bank statement or packaging."
Took the item back and despite providing a bank statement of proof of purchase they initially said it wasn't acceptable.
Then after stating the law they accepted but refused a request to repair or replace as in one persons opinion the item had been 'used excessively' and had 'wear and tear'. After two years use of course it had wear and tear. I didn't think it stated on the box how many times it could be used.
Then after much discussion they offered to phone the manufacturer and see if they would repair it and completely refused to replace it today because in their opinion the contract is with the manufacturer and not the retailer, again I would say that is false.
Then one person said they would offer £1 as the amount paid compared with the amount of use they said made the warranty invalid. I of course diagreed.
We will see how it pans out in the next few days.
Then after stating the law they accepted but refused a request to repair or replace as in one persons opinion the item had been 'used excessively' and had 'wear and tear'. After two years use of course it had wear and tear. I didn't think it stated on the box how many times it could be used.
Then after much discussion they offered to phone the manufacturer and see if they would repair it and completely refused to replace it today because in their opinion the contract is with the manufacturer and not the retailer, again I would say that is false.
Then one person said they would offer £1 as the amount paid compared with the amount of use they said made the warranty invalid. I of course diagreed.
We will see how it pans out in the next few days.
Edited by BlueHave on Wednesday 5th April 22:53
Wacky Racer said:
What was the "piece of equipment" and how much was the purchase cost?
If it was a £40 strimmer I would forget it, it has been "well used"..you probably have had your monies worth.
A £300 lawn mower, it's worth fighting for....
Was well over £100.If it was a £40 strimmer I would forget it, it has been "well used"..you probably have had your monies worth.
A £300 lawn mower, it's worth fighting for....
Despite several members of staff disputing the fact you can use a bank statement of proof of purchase and the store manager insisting that he was going to do nothing because despite being in warranty it had been in his opinion 'well used'. Had a phone call today that they are giving me the full money worth discount off a new one.
Know your rights
Gareth79 said:
Out of interest, how did you get from the dispute in store to the credit offer? Did they offer to do anything at all or did you email/write to the head office explaining the refusal and ask for their comments?
I told them I wanted either a repair or replacement. I'd already phoned the head office who told me to take it to store. After an hour of stating repair or replace like a broken record they agreed to take it back and have it 'inspected'.The 'inspection outcome was that the manufacturer or head office decided to give the original purchase price off the price of a new one.
I spent an hour being fobbed off and accused of 'overusing' the machine because of some minor wear. This was and still is in my view an excuse to avoid doing anything.
Persistance pays off.
anonymous said:
[redacted]
It could possibly means it comes from their budgets though - What the store should now do, is send that back to the manufacturer to get their money back - in reality though, they wont and they lose the money. Hence the resilience from the store to the customer.The store in question may need to show the same persistence as the customer did with them
BlueHave said:
Was well over £100.
Despite several members of staff disputing the fact you can use a bank statement of proof of purchase and the store manager insisting that he was going to do nothing because despite being in warranty it had been in his opinion 'well used'. Had a phone call today that they are giving me the full money worth discount off a new one.
Know your rights
Know how to overstate your rights for long enough that retailers eventually give in to your demands.
fixed that for youDespite several members of staff disputing the fact you can use a bank statement of proof of purchase and the store manager insisting that he was going to do nothing because despite being in warranty it had been in his opinion 'well used'. Had a phone call today that they are giving me the full money worth discount off a new one.
Know how to overstate your rights for long enough that retailers eventually give in to your demands.
BlueHave said:
Took the item back and despite providing a bank statement of proof of purchase they initially said it wasn't acceptable.
Then after stating the law they accepted but refused a request to repair or replace as in one persons opinion the item had been 'used excessively' and had 'wear and tear'. After two years use of course it had wear and tear. I didn't think it stated on the box how many times it could be used.
Then after much discussion they offered to phone the manufacturer and see if they would repair it and completely refused to replace it today because in their opinion the contract is with the manufacturer and not the retailer, again I would say that is false.
Then one person said they would offer £1 as the amount paid compared with the amount of use they said made the warranty invalid. I of course diagreed.
We will see how it pans out in the next few days.
I would say your right, they are wrong. Then after stating the law they accepted but refused a request to repair or replace as in one persons opinion the item had been 'used excessively' and had 'wear and tear'. After two years use of course it had wear and tear. I didn't think it stated on the box how many times it could be used.
Then after much discussion they offered to phone the manufacturer and see if they would repair it and completely refused to replace it today because in their opinion the contract is with the manufacturer and not the retailer, again I would say that is false.
Then one person said they would offer £1 as the amount paid compared with the amount of use they said made the warranty invalid. I of course diagreed.
We will see how it pans out in the next few days.
Edited by BlueHave on Wednesday 5th April 22:53
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