Counterfeit Goods Question
Discussion
Morning.
A few weeks ago I ordered an Air Fuel Mix kit from Amazon
Kit included a digital gauge, control box and a Bosch LS9 Probe.
Had it fitted to the car. Threw up a few problems and garage started on fixing a long standing fuelling issue.
Got nowhere.
Turns out the probe is a fake. Cheap crap.
Switched it for a real one and all good with the car after a bit of fettling.
I complained to Amazon, sent pics that show the probe has some telltale differences to a genuine one and they issued a refund.
I've said throughout that the gauge was fine it was just the probe needed replacing. Amazon's view was more robust and stood by a full refund. Language in emails was very strong regarding their stance against counterfeit goods.
The supplier has, apparently, reported me for theft. I'm fully aware that is going nowhere, but he wants the kit back.
To do that the dash has to come out and that's going to cost me. Well, the supplier if they want it back.
Questions are.
If they insist the kit is returned, where do I stand on the removal/refit costs of the dash?
Can I pursue the supplier over the garage costs incurred as a result of the bit of crap supplied?
Rough numbers suggest if I have to return it, including the money spent chasing faults I'm going to be down £800.(ish)
I've no issue sending the probe back.
A few weeks ago I ordered an Air Fuel Mix kit from Amazon
Kit included a digital gauge, control box and a Bosch LS9 Probe.
Had it fitted to the car. Threw up a few problems and garage started on fixing a long standing fuelling issue.
Got nowhere.
Turns out the probe is a fake. Cheap crap.
Switched it for a real one and all good with the car after a bit of fettling.
I complained to Amazon, sent pics that show the probe has some telltale differences to a genuine one and they issued a refund.
I've said throughout that the gauge was fine it was just the probe needed replacing. Amazon's view was more robust and stood by a full refund. Language in emails was very strong regarding their stance against counterfeit goods.
The supplier has, apparently, reported me for theft. I'm fully aware that is going nowhere, but he wants the kit back.
To do that the dash has to come out and that's going to cost me. Well, the supplier if they want it back.
Questions are.
If they insist the kit is returned, where do I stand on the removal/refit costs of the dash?
Can I pursue the supplier over the garage costs incurred as a result of the bit of crap supplied?
Rough numbers suggest if I have to return it, including the money spent chasing faults I'm going to be down £800.(ish)
I've no issue sending the probe back.
Did you buy it FROM Amazon, or THROUGH Amazon? Big difference...
Your mention of "the supplier" suggests it was through.
If you've had a refund for the whole kit, you should return the whole kit.
If you return the probe only, you should expect a refund for the probe only.
Your mention of "the supplier" suggests it was through.
davemac250 said:
Can I pursue the supplier over the garage costs incurred as a result of the bit of crap supplied?
No.If you've had a refund for the whole kit, you should return the whole kit.
If you return the probe only, you should expect a refund for the probe only.
Edited by TooMany2cvs on Saturday 20th May 09:55
What?
I fitted it where it goes. I didn't make it hard.
It was tested againstvan exhaust probe. Was working fine. It failed almost immediately. After instal. Probably as it's not a real one...
How about ask a question instead of jump to a conclusion. It makes you seem more reasonable and stops guesswork.
I fitted it where it goes. I didn't make it hard.
It was tested againstvan exhaust probe. Was working fine. It failed almost immediately. After instal. Probably as it's not a real one...
How about ask a question instead of jump to a conclusion. It makes you seem more reasonable and stops guesswork.
Can you source identical parts and send them instead with the dodgy probe? Or make him an offer of purchase price less replacement probe?
Perfectly fair for the retailer to want his parts back, the fault doesnt necessarily lie with him. Snides are endemic today and have found their way into some alarming places.
Perfectly fair for the retailer to want his parts back, the fault doesnt necessarily lie with him. Snides are endemic today and have found their way into some alarming places.
davemac250 said:
What?
I fitted it where it goes. I didn't make it hard.
It was tested againstvan exhaust probe. Was working fine. It failed almost immediately. After instal. Probably as it's not a real one...
How about ask a question instead of jump to a conclusion. It makes you seem more reasonable and stops guesswork.
Welcome to the world of "Norris" I fitted it where it goes. I didn't make it hard.
It was tested againstvan exhaust probe. Was working fine. It failed almost immediately. After instal. Probably as it's not a real one...
How about ask a question instead of jump to a conclusion. It makes you seem more reasonable and stops guesswork.
Hope you get sorted out.
Kindly inform them that as the goods where counterfeit your garage kindly removed them and destroyed them whilst fitting the replacement. Then strongly but politely request that any further contact be made via Amazon.
Worst case scenario you might need to give them part of the refund back (which, correct me if I'm wrong, is cheaper than removing the part from your dash?), best case, they stop chancing their arm and bugger off.
Worst case scenario you might need to give them part of the refund back (which, correct me if I'm wrong, is cheaper than removing the part from your dash?), best case, they stop chancing their arm and bugger off.
Perhaps telling them the counterfeit goods they sold you are now with the manufacture of the genuine item who are looking to pursue the matter further. Should he want them back he is more than welcome to contact the Manufacturer who you are sure would more than likely want a word with him. I would guess at that point he would decide to cut his loses.
eBay seem to handle counterfeit goods very well. Ended up with some knock off trainers for my lad despite paying the going rate for genuine ones. Contacted eBay and was informed the only option was to send a photo of the items damaged/destroyed and an instant refund was issued. The didn't want them sent back as its illegal to post counterfeit goods apparently .
eBay seem to handle counterfeit goods very well. Ended up with some knock off trainers for my lad despite paying the going rate for genuine ones. Contacted eBay and was informed the only option was to send a photo of the items damaged/destroyed and an instant refund was issued. The didn't want them sent back as its illegal to post counterfeit goods apparently .
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