Refund of customs?

[fly]

I bought an item from America, had to pay customs and UPS fees on delivery.

The item is damaged and I'm going to ask for a full refund. What happens to the customs and UPS fees?

If it was an order within the UK and I'd been sent something damaged, I'd expect a full refund including tax and delivery costs... Not sure how it works with an international order though.

[jason61c]

you'll get it back if you fill in the correct paperwork

[Stormfly1985]

You can claim the tax from HMRC but you won't get the UPS fee back - they already did the work to import it for you.

[Nickyboy]

As said, once you have arranged with the shipper for refund/replacement etc then you will have to approach HMRC and fill out the relevant paperwork to claim back the duties. The clearance fee (£11 IIRC) is not refundable