Garage damaged car

[anonymous-user]

The initial message was deleted from this topic on 24 January 2019 at 22:50

[Vaud]

What steps have you take to allow them to rectify the issue once you discovered it?

You are jumping too far ahead, from the information provided.

[anonymous-user]

I would say if that’s the case then you’re bottom of the list for getting money back.
As above, have you asked them to repair it?

If not and for future use always use these guys for an Audi, even if it means travelling..... www.unit20.com

No connection other than being a customer several times.

[Vaud]

Blimey.

Personally I would get a second quote from another Indy (to show you are being fair, ultimately if it ends up in small claims then the judge looks for every reasonable effort, etc) and then present it to them in person.

You may choose to share a copy of the video for their perusal, not as a threat but to show that you are being "open" and the damage many have been caused by an errant member of staff and you are giving them a chance...

Then a letter before action, 5 working days to respond.

Then small claims.

Note I am not a lawyer.

[JonChalk]

Whereabouts in the country are you?

Plenty of properly reputable VAG specialist around we could recommend?

[BertBert]

Just out of interest, how come?

sharp910sh said:

Luckily I have video footage and photos of the underside of the car before I took it to the garage which damaged my car.

[CAPP0]

OP, any chance the damage was caused during the driving, not the repairing? Just a thought. Not that it affects the current situation.

[BertBert]

It's really strange. How and why would a garage do such a thing? Not saying they didn't, but it's just odd!

sharp910sh said:

The damage is so severe its as if someone has been using a crow bar to damage the diff, drive shafts and prop shaft. As well as damage to the heat shields and the undercarriage.

[Vaud]

BertBert said:

It's really strange. How and why would a garage do such a thing? Not saying they didn't, but it's just odd!

sharp910sh said:

The damage is so severe its as if someone has been using a crow bar to damage the diff, drive shafts and prop shaft. As well as damage to the heat shields and the undercarriage.

The kind of cowboys that show a bunch of high end cars as their “references” and then have bank charges against them all? Which would imply that they are the garages projects and not customer cars.

Hope you get sorted OP.

[elanfan]

Think you might have a little leverage as they have TWOC'd your car and you have the evidence.

[Vaud]

elanfan said:

Think you might have a little leverage as they have TWOC'd your car and you have the evidence.

I doubt that would hold. They may have been driving badly, but they had implied consent to drive the car on the road to determine a fault?

[poo at Paul's]

sharp910sh said:

CAPP0 said:

OP, any chance the damage was caused during the driving, not the repairing? Just a thought. Not that it affects the current situation.

The damage is so severe its as if someone has been using a crow bar to damage the diff, drive shafts and prop shaft. As well as damage to the heat shields and the undercarriage.

It sounds like the car has most likely hit something like a rock or lump of concrete in the road. Or grounded somehow.
The diff is in an ally casting in a frame so a poorly manhandled crowbar would do flip all IMO.

[elanfan]

Incidentally, just how do you know the garage have a bank charge on all their assets? Think it's unlikely to be such a sweeping term and if they have their own vehicles I'd doubt there is a charge on them.

[Red Devil]

sharp910sh said:

I have pictures of the diff but do not want to show them before I go to court.

If you intend to use them as evidence in your claim you'll have to disclose them.
See CPR 27 Case Management Directions paragraphs 2.2 & 2.3. plus Appendix B paragraph 1.
You can't ambush the defendant with them on the day of the hearing.

[Cyberprog]

elanfan said:

Incidentally, just how do you know the garage have a bank charge on all their assets? Think it's unlikely to be such a sweeping term and if they have their own vehicles I'd doubt there is a charge on them.

You can see the charges filed on companies house.

[TheBALDpuma]

I'm surprised I'm the first person to call BS on this story. Both smashing up the car with a crow bar and speeding on test drives, and you have evidence of all of it... just seems unlikely to me. I may be wrong. Any chance you could post the footage and photos up for PH members to have a look at the damage? And the speeding?

[TheBALDpuma]

Why does it matter if the garage sees it? And do you really think they would be trauling PH anyway?

So many stories like this and the OP will never actually post the evidence they supposedly have, even though it would be the easiest thing in the world to do.

[Vaud]

TheBALDpuma said:

Why does it matter if the garage sees it? And do you really think they would be trauling PH anyway?

It's a common misconception that sharing evidence can prejudice a court case. It doesn't. Providing the attached commentary is not libellous...

[Ed/L152]

I don't see what relevance the bank charge is. Any business that has taken a loan (and is still repaying it) will have similar.

[Wish]

Will you not need a full engineers report from a qualified IAEA engineer?
It will hold a lot more weight in court than just another estimate.