Item 'slightly' damaged in transit, wants me to pay half
Discussion
Sold a valve guitar amplifier on Ebay, he insisted on wanting it sent over to Spain and he organised a courier to pick it up from me, fully insured.
Now have posted amps before and take care in doing it properly, I've never had an amp get damaged.I also covered the amp in 'fragile' notices, 'this way up', handle sticking out etc
So I get an email saying it's not working, I want him to send me a tech report, which he does, a loose capacitor!! That was it and he wants me to pay half the repair fee??
His fully insured courier damaged it despite it being covered in fragile stickers, and the fact it was wrapped really well!
Should I just tell him to p
s off and use the the insurance he paid for on the package like everyone else does? Thanks. 
Now have posted amps before and take care in doing it properly, I've never had an amp get damaged.I also covered the amp in 'fragile' notices, 'this way up', handle sticking out etc
So I get an email saying it's not working, I want him to send me a tech report, which he does, a loose capacitor!! That was it and he wants me to pay half the repair fee??
His fully insured courier damaged it despite it being covered in fragile stickers, and the fact it was wrapped really well!
Should I just tell him to p
s off and use the the insurance he paid for on the package like everyone else does? Thanks. Register1 said:
I don't even know why you bothered to post it to Spain.
You should have know some thing like this IS going to happen.
For some thing like that, I would have made collection only,
Show it working, take cash.
Now you can be in a whole world of Paypal / eBay / buyer pain.
R1
I know, not something I usually do. Think that's why I photographed it before hand, to show it was well packaged with warnings/info on it. You should have know some thing like this IS going to happen.
For some thing like that, I would have made collection only,
Show it working, take cash.
Now you can be in a whole world of Paypal / eBay / buyer pain.
R1
NGee said:
How can a courier cause a loose capacitor!?
^This, mostly^.Courier insurance won't pay just because the item didn't work when it arrived. You'd need to show that there was actual physical damage to the item/packaging specifically caused during transit. Photos of it before it was unpacked by the recipient would be a start, ideally taken with the delivering courier present.
A 'loose' capacitor (probably a dry joint or similar) sounds like the kind of thing that could have happened at any point. I'd suck it up and move on.
silentbrown said:
^This, mostly^.
Courier insurance won't pay just because the item didn't work when it arrived. You'd need to show that there was actual physical damage to the item/packaging specifically caused during transit. Photos of it before it was unpacked by the recipient would be a start, ideally taken with the delivering courier present.
A 'loose' capacitor (probably a dry joint or similar) sounds like the kind of thing that could have happened at any point. I'd suck it up and move on.
Yes, do this, it sounds like hes being quite reasonable. Its not his fault you sold it for 200 less than its worth
Courier insurance won't pay just because the item didn't work when it arrived. You'd need to show that there was actual physical damage to the item/packaging specifically caused during transit. Photos of it before it was unpacked by the recipient would be a start, ideally taken with the delivering courier present.
A 'loose' capacitor (probably a dry joint or similar) sounds like the kind of thing that could have happened at any point. I'd suck it up and move on.
Yes, do this, it sounds like hes being quite reasonable. Its not his fault you sold it for 200 less than its worth
Edited by Mercky on Tuesday 6th March 19:29
Mercky said:
silentbrown said:
^This, mostly^.
Courier insurance won't pay just because the item didn't work when it arrived. You'd need to show that there was actual physical damage to the item/packaging specifically caused during transit. Photos of it before it was unpacked by the recipient would be a start, ideally taken with the delivering courier present.
A 'loose' capacitor (probably a dry joint or similar) sounds like the kind of thing that could have happened at any point. I'd suck it up and move on.
Yes, do this, it sounds like hes being quite reasonable. Its not his fault you sold it for 200 less than its worth
Courier insurance won't pay just because the item didn't work when it arrived. You'd need to show that there was actual physical damage to the item/packaging specifically caused during transit. Photos of it before it was unpacked by the recipient would be a start, ideally taken with the delivering courier present.
A 'loose' capacitor (probably a dry joint or similar) sounds like the kind of thing that could have happened at any point. I'd suck it up and move on.
Yes, do this, it sounds like hes being quite reasonable. Its not his fault you sold it for 200 less than its worth
Edited by Mercky on Tuesday 6th March 19:29
I personally would have just fixed it and got on with my life, especially for 40 quid? He said for courier insurance would pay only if outer packaging was damaged, so, reading into that, he's saying it 'wasn' t' damaged, which proves my point I made to him earlier I wrapped it extremely well!
robbocop33 said:
I know it's not his fault it sold for 200 quid less than it's value, Jesus, my point with that was 'he' should suck up the 40 bill for damage 'his' courier, he's got 200 extra bucks to puss about with.
I personally would have just fixed it and got on with my life, especially for 40 quid? He said for courier insurance would pay only if outer packaging was damaged, so, reading into that, he's saying it 'wasn' t' damaged, which proves my point I made to him earlier I wrapped it extremely well!
This is nothing to do with "damaged in transit". You wrapped it well, and buyer says there's no damage to the packaging. It's just "faulty goods". I personally would have just fixed it and got on with my life, especially for 40 quid? He said for courier insurance would pay only if outer packaging was damaged, so, reading into that, he's saying it 'wasn' t' damaged, which proves my point I made to him earlier I wrapped it extremely well!
You claim It worked before you shipped it, but it didn't work on arrival. Assuming you put something like "good working order" in the ad, buyer would be within his rights to get a full refund including shipping costs, and you'll also have to pay to get the amp shipped back!
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