What are restocking fees? Are they legal?
Discussion
I bought a full Miltek exhaust online around 3 weeks ago. Thought if the car doesn’t sell then at least I will enjoy it. To my surprise my R32 sold but the owner doesn’t want the Miltek system as they would like the car “standard.”
So I spoke to the online store owner who said a restocking fee of 20% applies. That’s a lot in my view to part with.
I haven’t kept up to date with things but I think last time I checked the Distance Selling Regulations had been replaced with something else.
Before I ordered I was not made aware of any Ts and Cs. I wasn’t even told it was a special order item.
Any guidance appreciated.
So I spoke to the online store owner who said a restocking fee of 20% applies. That’s a lot in my view to part with.
I haven’t kept up to date with things but I think last time I checked the Distance Selling Regulations had been replaced with something else.
Before I ordered I was not made aware of any Ts and Cs. I wasn’t even told it was a special order item.
Any guidance appreciated.
https://www.gov.uk/online-and-distance-selling-for...
Right to cancel
There are different rules for downloads and streaming services.
You must tell the customer they can cancel their order up to 14 days after their order is delivered. They don’t need to give a reason for cancelling.
If you don’t tell the customer about their right to cancel, they can cancel at any time in the next 12 months. If you tell them about the right to cancel during these 12 months, they have 14 days to cancel from when you told them.
When were you notified of your rights?
If you have the right to return they cannot charge you a restocking fee.
Right to cancel
There are different rules for downloads and streaming services.
You must tell the customer they can cancel their order up to 14 days after their order is delivered. They don’t need to give a reason for cancelling.
If you don’t tell the customer about their right to cancel, they can cancel at any time in the next 12 months. If you tell them about the right to cancel during these 12 months, they have 14 days to cancel from when you told them.
When were you notified of your rights?
If you have the right to return they cannot charge you a restocking fee.
You bought a product. Doesn't much matter what.
Three weeks later, you decide that you don't want it. It's not faulty. Doesn't much matter why.
Consumer legislation gives 14 days in certain circumstances - you're outside that period.
They do not have to take it back at all. A charge for their time and ballache is eminently reasonable - and, yes, legal.
Three weeks later, you decide that you don't want it. It's not faulty. Doesn't much matter why.
Consumer legislation gives 14 days in certain circumstances - you're outside that period.
They do not have to take it back at all. A charge for their time and ballache is eminently reasonable - and, yes, legal.
TooMany2cvs said:
You bought a product. Doesn't much matter what.
Three weeks later, you decide that you don't want it. It's not faulty. Doesn't much matter why.
Consumer legislation gives 14 days in certain circumstances - you're outside that period.
They do not have to take it back at all. A charge for their time and ballache is eminently reasonable - and, yes, legal.
This exactly. Aside from distance selling regs that you are outside of, the company has no obligation to take back your item at all if it's simply no longer required so a re-stocking fee is quite standard. That or you sell it on e-bay.Three weeks later, you decide that you don't want it. It's not faulty. Doesn't much matter why.
Consumer legislation gives 14 days in certain circumstances - you're outside that period.
They do not have to take it back at all. A charge for their time and ballache is eminently reasonable - and, yes, legal.
15-25% is pretty standard, especially after 3 weeks, check the T&Cs of the company you ordered from as ts probably on the terms you accepted.
As said if it was a trade purchase you don't even get 14 days.
Either way, I think 20% is reasonable. They have to cover costs of admin/staff etc for getting it out to you, they may have ordered another unit to replace their stock and now be left with two mk4 r32 exhausts which might hang around.
I know if we over order building materials most companies charge a restocking fee.
As said if it was a trade purchase you don't even get 14 days.
Either way, I think 20% is reasonable. They have to cover costs of admin/staff etc for getting it out to you, they may have ordered another unit to replace their stock and now be left with two mk4 r32 exhausts which might hang around.
I know if we over order building materials most companies charge a restocking fee.
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