Flight right to refund
Discussion
Hi all,
probably know my own answer to this but worth asking.
Booked flights to Singapore later in the year, due to other events may be likely able to make the trip so have looked at cancelling the tickets. Have just spotted there is no refund if the ticket is cancelled. Is there any right due to buying on line/via credit card etc or do I just suck it up?
Tickets only booked about 3 weeks ago and not due to fly until October. Not prepared to go into or discuss the other events that have cropped up as those are family personal and significant enough to warrant cancelling the trip.
probably know my own answer to this but worth asking.
Booked flights to Singapore later in the year, due to other events may be likely able to make the trip so have looked at cancelling the tickets. Have just spotted there is no refund if the ticket is cancelled. Is there any right due to buying on line/via credit card etc or do I just suck it up?
Tickets only booked about 3 weeks ago and not due to fly until October. Not prepared to go into or discuss the other events that have cropped up as those are family personal and significant enough to warrant cancelling the trip.
TooMany2cvs said:
You booked non-refundable tickets - which are a lot cheaper than refundable/amendable ones - and now want to get a refund.
If it's due to things outside your control, then that's what your travel insurance is for.
didn't realise the tickets were non-refundable but yes took the airline (booked direct) best fares. Fair enough.If it's due to things outside your control, then that's what your travel insurance is for.
Just had a similar situation with some BA flights, one of the persons down can no longer make it, said they were non-refundable. Rang BA up, about 10 mins on the phone and got £67 back of the £90 of the flight cost. A little bit better than the initial option the lady tried suggesting of changing the booking. How much would that be I asked, '£60' she replied.
My daughter had a flight booked which she no longer needed, phoned up, asked if she could get a refund or sell it on to a third party but was told "no" in no uncertain terms.
Next day she got an e-mail advising her of a 15 minute change of flight time. She called them up and advised them the altered flight time didn't suit her. The airline apologized and said the best the could do was offer a full refund.
Next day she got an e-mail advising her of a 15 minute change of flight time. She called them up and advised them the altered flight time didn't suit her. The airline apologized and said the best the could do was offer a full refund.
Vanordinaire said:
My daughter had a flight booked which she no longer needed, phoned up, asked if she could get a refund or sell it on to a third party but was told "no" in no uncertain terms.
Next day she got an e-mail advising her of a 15 minute change of flight time. She called them up and advised them the altered flight time didn't suit her. The airline apologized and said the best the could do was offer a full refund.
Next day she got an e-mail advising her of a 15 minute change of flight time. She called them up and advised them the altered flight time didn't suit her. The airline apologized and said the best the could do was offer a full refund.
George Smiley said:
You would think, however, I'm currently over in Munich on business with the details at home I can check upon return.
Spooky.. I'm flying to München on Sunday. PM me if you need any advice on the claim side. I used to handle a lot of commercial and personal travel insurance.CanAm said:
George Smiley said:
You would think, however, I'm currently over in Munich on business with the details at home I can check upon return.
Spooky.. I'm flying to München on Sunday. PM me if you need any advice on the claim side. I used to handle a lot of commercial and personal travel insurance.George Smiley said:
didn't realise the tickets were non-refundable but yes took the airline (booked direct) best fares. Fair enough.
How so? Or are you suggesting that at no point, going through the booking service, that you weren’t made aware you had a non refundable flight booking? Or are you suggesting that you ignored everything in front of you or couldn’t be bothered to read pretty clear terms and conditions?TVR1 said:
George Smiley said:
didn't realise the tickets were non-refundable but yes took the airline (booked direct) best fares. Fair enough.
How so? Or are you suggesting that at no point, going through the booking service, that you weren’t made aware you had a non refundable flight booking? Or are you suggesting that you ignored everything in front of you or couldn’t be bothered to read pretty clear terms and conditions?The cheapest tickets are non amendable or refundable. Next up ones are amendable for a fee and most expensive ones are usually fully flexible.
I Know of one friend that had same issue and a helpful airline person said to upgrade to flexible ticket and then she would cancel it, which she did.
Not sure most airlines would do this.
TVR1 said:
George Smiley said:
didn't realise the tickets were non-refundable but yes took the airline (booked direct) best fares. Fair enough.
How so? Or are you suggesting that at no point, going through the booking service, that you weren’t made aware you had a non refundable flight booking? Or are you suggesting that you ignored everything in front of you or couldn’t be bothered to read pretty clear terms and conditions?I hope I've adequately explained my own failings in the department of booking trans continental fights and that you might be able to carry on with some form of advice rather than dragging this dead donkey of a thread back to life to ask a question that had already been answered.
PS any advice of reading the bloody booking conditions has already sunk in.
A weekend is a funny old thing, despite escaping 2 close calls with some epic lightning storms, the situation has changed and the trip is now on again. Of course, I might start another thread somewhere else on PH to ask about travel insurance to "essential travel only" destinations but fear not, I shall ensure I read any/all conditions of the policy up front.
George Smiley said:
Hi all,
probably know my own answer to this but worth asking.
Booked flights to Singapore later in the year, due to other events may be likely able to make the trip so have looked at cancelling the tickets. Have just spotted there is no refund if the ticket is cancelled. Is there any right due to buying on line/via credit card etc or do I just suck it up?
Tickets only booked about 3 weeks ago and not due to fly until October. Not prepared to go into or discuss the other events that have cropped up as those are family personal and significant enough to warrant cancelling the trip.
You've got four options. Barring option 0, I'd try them in this order.probably know my own answer to this but worth asking.
Booked flights to Singapore later in the year, due to other events may be likely able to make the trip so have looked at cancelling the tickets. Have just spotted there is no refund if the ticket is cancelled. Is there any right due to buying on line/via credit card etc or do I just suck it up?
Tickets only booked about 3 weeks ago and not due to fly until October. Not prepared to go into or discuss the other events that have cropped up as those are family personal and significant enough to warrant cancelling the trip.
0. Suck it up and accept the loss.
1. Call the airline and see if you can get a refund, even thought the ticket says "non-refundable" what that really means is that a refund is at the airlines discretion (they'll probably charge a refund fee, but getting 3/4 of the money back is better than none of it).
2. Claim on travel insurance if you've got cancellation cover.
3. Call your credit card company and see if you can do a charge-back.
captain_cynic said:
You've got four options. Barring option 0, I'd try them in this order.
0. Suck it up and accept the loss.
1. Call the airline and see if you can get a refund, even thought the ticket says "non-refundable" what that really means is that a refund is at the airlines discretion (they'll probably charge a refund fee, but getting 3/4 of the money back is better than none of it).
2. Claim on travel insurance if you've got cancellation cover.
3. Call your credit card company and see if you can do a charge-back.
I see a problem with options 2 and 3:0. Suck it up and accept the loss.
1. Call the airline and see if you can get a refund, even thought the ticket says "non-refundable" what that really means is that a refund is at the airlines discretion (they'll probably charge a refund fee, but getting 3/4 of the money back is better than none of it).
2. Claim on travel insurance if you've got cancellation cover.
3. Call your credit card company and see if you can do a charge-back.
2 - Travel insurance normally only covers cancellation if the service provider cancels not if you decide not to travel.
3 - On what grounds would you be asking for a charge-back? The service provider has not failed to provide the service you paid for.
KevinCamaroSS said:
I see a problem with options 2 and 3:
2 - Travel insurance normally only covers cancellation if the service provider cancels not if you decide not to travel.
3 - On what grounds would you be asking for a charge-back? The service provider has not failed to provide the service you paid for.
I never said they'd work... I said you could try. 2 - Travel insurance normally only covers cancellation if the service provider cancels not if you decide not to travel.
3 - On what grounds would you be asking for a charge-back? The service provider has not failed to provide the service you paid for.
On #2, travel insurers do cover cancellation due to unforeseen events (OP has said its due to a family issue, so it's not like he's just changed his mind). This depends on what your policy says, but it cant hurt to call.
On #3, this depends on your bank. I've had my bank (Citi AU) go to bat for me to get a refund against Aust. post for an unused service. Again, it cant hurt to call. Again, the grounds would be unforeseen circumstances.
The point is, you don't know what can actually be done until you put in a small amount of effort and try instead of just lying down and taking it. Worst case scenario is that you end up back at option 0 but feeling better because you put in a bit of effort.
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