Copart car mis-described
Discussion
A girl I know asked me for advice regarding a car she bought from Copart but I don't have much knowledge
of such a scenario, anyone offer any advice for her, She bought a car with very light damage to the bumper
which she reckoned her dad could replace easily and she could get it on the road fairly quickly being a cat N
and still having a good MOT, and more importantly the car was described as having a log book.
She went to pay for the car at the Copart site where the car was so she could collect the log book personally,
paid for the car then asked for the log book, the woman made up some excuse about it being in a large pile
and not having time to look it out but said I will call you later, which she did, to say they didn't have the log book
at all and just to apply for one!.
She bid the car to the price because it had a log book and wouldn't have bought it at all if she knew it didn't.
She had already paid for the car and decided to leave it at Copart until she had the document, so the car is still
there, but she thinks she should at least get a discount or a refund, she isn't a trader just a private buyer.
Any ideas?.
of such a scenario, anyone offer any advice for her, She bought a car with very light damage to the bumper
which she reckoned her dad could replace easily and she could get it on the road fairly quickly being a cat N
and still having a good MOT, and more importantly the car was described as having a log book.
She went to pay for the car at the Copart site where the car was so she could collect the log book personally,
paid for the car then asked for the log book, the woman made up some excuse about it being in a large pile
and not having time to look it out but said I will call you later, which she did, to say they didn't have the log book
at all and just to apply for one!.
She bid the car to the price because it had a log book and wouldn't have bought it at all if she knew it didn't.
She had already paid for the car and decided to leave it at Copart until she had the document, so the car is still
there, but she thinks she should at least get a discount or a refund, she isn't a trader just a private buyer.
Any ideas?.
She knows she can get a logbook by applying but that isn't the jist of her complaint,
its the fact that the car was described by Copart on the listing as having the V5, but when she paid
for the car they told her they didn't have it. So surely the car was mis-described?, if it said the log
book was present you expect that statement to be truthful?.
its the fact that the car was described by Copart on the listing as having the V5, but when she paid
for the car they told her they didn't have it. So surely the car was mis-described?, if it said the log
book was present you expect that statement to be truthful?.
dromond said:
She knows she can get a logbook by applying but that isn't the jist of her complaint,
its the fact that the car was described by Copart on the listing as having the V5, but when she paid
for the car they told her they didn't have it. So surely the car was mis-described?, if it said the log
book was present you expect that statement to be truthful?.
It probably was available when it was listed. Pieces of paper get lost...its the fact that the car was described by Copart on the listing as having the V5, but when she paid
for the car they told her they didn't have it. So surely the car was mis-described?, if it said the log
book was present you expect that statement to be truthful?.
If this isn't about just getting hold of a replacement, then is it because she's having second thoughts? The piece of paper they lost only has one job - it enables her to get hold of a new one in her name a little more quickly.
Think yourself lucky that's all you're being asked to deal with. I bought a car to repair from them a couple of years ago and it was delivered with the sill caved in where the a
hole in the forklift had hit it. They more or less told me to eff off on the phone when I rang and had a go. They're a crowd of bellends to deal with.
hole in the forklift had hit it. They more or less told me to eff off on the phone when I rang and had a go. They're a crowd of bellends to deal with.dromond said:
... she isn't a trader just a private buyer.
Copart Terms and Conditions said:
"You acknowledge that as a registered Trade Member you are a trader in such vehicles and/or other goods and, whether or not this is your first occasion that you are using our Services, you are purchasing all Lots with a view to your trade and with a view to a profit."
She needs to understand that the presence of a 'log-book' or not is completely immaterial to value (other than the fee to get a new one).
I'm wondering if there is a generational thing going on here? In the good old days when there actually were log-books, pre computerisation in the mid 70s, I think the log-book was highly prized as part of the car's provenance. Now it's all on computer there is very little value regarding the provenance of the car.
Is she an old person like me who can remember the 70s or being advised by one?
Or what is it that she thinks is valuable about the V5C?
Bert
I'm wondering if there is a generational thing going on here? In the good old days when there actually were log-books, pre computerisation in the mid 70s, I think the log-book was highly prized as part of the car's provenance. Now it's all on computer there is very little value regarding the provenance of the car.
Is she an old person like me who can remember the 70s or being advised by one?
Or what is it that she thinks is valuable about the V5C?
Bert
At a guess, the car is more damaged than she thought and / or she’s struggling to insure it either due to her age, or the fact it’s a write off and is looking to wriggle out of buying the car on a (non-existent) technicality.
It’s not misdescribed, it’s a £25 fee for a piece of paper than means next to nothing.
It’s not misdescribed, it’s a £25 fee for a piece of paper than means next to nothing.
BertBert said:
She needs to understand that the presence of a 'log-book' or not is completely immaterial to value (other than the fee to get a new one).
I'm wondering if there is a generational thing going on here?
I'm wondering if the real issue is that she's changed her mind.I'm wondering if there is a generational thing going on here?
What sort of girl buys a car from Co-Part, based on its description, for her Dad to fix - you've surely got to know what you're doing?
I can't believe everyone here seems to think it's perfectly fine to for a business describe one thing, then sell another.
I run my own company, and if a customer complained to me that something was not as described, however small, I would refund them for it or make it right.
There are no excuses really.
Of course mistakes happen, but it's how you deal with them as a business that sets you apart from the rest.
Where do you draw the line one what's missing from the 'complete' car you just bought?
V5? Ashtray? Wing mirror? Wheels? Engine?
I run my own company, and if a customer complained to me that something was not as described, however small, I would refund them for it or make it right.
There are no excuses really.
Of course mistakes happen, but it's how you deal with them as a business that sets you apart from the rest.
Where do you draw the line one what's missing from the 'complete' car you just bought?
V5? Ashtray? Wing mirror? Wheels? Engine?
Lord Marylebone said:
I can't believe everyone here seems to think it's perfectly fine to for a business describe one thing, then sell another.
I run my own company, and if a customer complained to me that something was not as described, however small, I would refund them for it or make it right.
There are no excuses really.
Of course mistakes happen, but it's how you deal with them as a business that sets you apart from the rest.
Where do you draw the line one what's missing from the 'complete' car you just bought?
V5? Ashtray? Wing mirror? Wheels? Engine?
The difference is that the old V5C only has one job - getting the DocRef off to ask DVLA for a replacement in the buyer's name. That's it. And it's not needed for that. After that, it should be binned anyway. And that's assuming the keeper change is done online, rather than sending the old one back to Swansea, who'll bin it anyway.I run my own company, and if a customer complained to me that something was not as described, however small, I would refund them for it or make it right.
There are no excuses really.
Of course mistakes happen, but it's how you deal with them as a business that sets you apart from the rest.
Where do you draw the line one what's missing from the 'complete' car you just bought?
V5? Ashtray? Wing mirror? Wheels? Engine?
Apart from the minor inconvenience and the £25 cost, this is akin to complaining Kwik-Fit didn't give you the old tyres back after buying new ones.
The reason she was so annoyed was because having the V5 meant she could have had it on the road
as soon as the bumper was replaced / repaired (and any other bits needing doing), now she has to wait
for up to 6 weeks for a log book when according to the Copart listing she was getting the log book with
the car, as far as I am aware you cannot tax a car without a V5 or V5C.
Nothing to do with her not wanting the car as folk have speculated, she text me earlier to say that Copart
are delivering the car to her, no storage fees and they have refunded her the cost of a V5 application.
A fair outcome for her I suppose but they still made a false declaration in the listing, so anyone buying
a car from Copart described as having the V5 present might want to double check that they are actually being
truthful.
as soon as the bumper was replaced / repaired (and any other bits needing doing), now she has to wait
for up to 6 weeks for a log book when according to the Copart listing she was getting the log book with
the car, as far as I am aware you cannot tax a car without a V5 or V5C.
Nothing to do with her not wanting the car as folk have speculated, she text me earlier to say that Copart
are delivering the car to her, no storage fees and they have refunded her the cost of a V5 application.
A fair outcome for her I suppose but they still made a false declaration in the listing, so anyone buying
a car from Copart described as having the V5 present might want to double check that they are actually being
truthful.
Lord Marylebone said:
I can't believe everyone here seems to think it's perfectly fine to for a business describe one thing, then sell another.
I run my own company, and if a customer complained to me that something was not as described, however small, I would refund them for it or make it right.
There are no excuses really.
Of course mistakes happen, but it's how you deal with them as a business that sets you apart from the rest.
Where do you draw the line one what's missing from the 'complete' car you just bought?
V5? Ashtray? Wing mirror? Wheels? Engine?
I think the method and location of the sale is quite relevant, Copart is not a retailer, they auction vehicles that, generally are not suitable to go to the regular auction houses. I run my own company, and if a customer complained to me that something was not as described, however small, I would refund them for it or make it right.
There are no excuses really.
Of course mistakes happen, but it's how you deal with them as a business that sets you apart from the rest.
Where do you draw the line one what's missing from the 'complete' car you just bought?
V5? Ashtray? Wing mirror? Wheels? Engine?
By definition these are not vehicles that normal consumer standards can be applied, they are usually write offs or repos. They are not prepared for sale, they are not valeted and clean, it is quite likely that many of the cars sold by them will be missing engines (or major engine components,) they do not go through listing all the faults present as they will likely be many, where would you start with an old CAT C car? Where would you end? They don't list faults as it is down to the expert buyer to make their own judgement.
That is why this type of sale is final and usually restricted to "trade" purchasers.
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