ebay woes - buyer dispute
Discussion
I sold an iphone 7 on ebay 2 months ago, described as 'good condition but with marks on the back' also 'no returns' was checked.
the buyer suddenly contacts me now saying that "I bought it for my sons birthday which was yesterday, he's had to charge it 4 times in 24 hours. replace the battery or I will open up a dispute and get a refund"
this is infuriating as the phone was working absolutely fine and I used it daily before upgrading to a 10.
I've said "no, I won't because the phone was working fine at the point of sale".
apparently 3 months is the cut off for ebay disputes via paypal.
what arguments should when the paypal dispute is opened? perhaps something about variations of usage and natural degradation of battery or just stick to my story?
the buyer suddenly contacts me now saying that "I bought it for my sons birthday which was yesterday, he's had to charge it 4 times in 24 hours. replace the battery or I will open up a dispute and get a refund"
this is infuriating as the phone was working absolutely fine and I used it daily before upgrading to a 10.
I've said "no, I won't because the phone was working fine at the point of sale".
apparently 3 months is the cut off for ebay disputes via paypal.
what arguments should when the paypal dispute is opened? perhaps something about variations of usage and natural degradation of battery or just stick to my story?
Stick to the truth. They can see the ebay messages. (edit skip to the last line, his time for refunds has expired)
This happened to me in a similar way.
Sold phone in perfect working order. Buyer received phone. Severla weeks later he told me he could not charge the phone as he's run it completely flat. I protested it was sold working perfecty.
Ebay told him to post it to me, refunded him and held the paypal funds. I kicked up a stink with ebay. Ebay then refunded me too! (and this is quite common - part of their money back guarantee - they have to refund the buyer, but they also, given clear evidence, have to honour the sale with the seller).
Bottom line, after a bit of hassle, I got my money, the buyer got a refund, and I got the phoen back that won't take a charge, and sold it, for more money - as spares or repair.
Money back guarantee is on a 30 day lilmit. If he's over that then he's stuffed anyway.
As this was 2 months ago tell him to suck balls.
https://pages.ebay.co.uk/ebay-money-back-guarantee...
This happened to me in a similar way.
Sold phone in perfect working order. Buyer received phone. Severla weeks later he told me he could not charge the phone as he's run it completely flat. I protested it was sold working perfecty.
Ebay told him to post it to me, refunded him and held the paypal funds. I kicked up a stink with ebay. Ebay then refunded me too! (and this is quite common - part of their money back guarantee - they have to refund the buyer, but they also, given clear evidence, have to honour the sale with the seller).
Bottom line, after a bit of hassle, I got my money, the buyer got a refund, and I got the phoen back that won't take a charge, and sold it, for more money - as spares or repair.
Money back guarantee is on a 30 day lilmit. If he's over that then he's stuffed anyway.
As this was 2 months ago tell him to suck balls.
https://pages.ebay.co.uk/ebay-money-back-guarantee...
Edited by anonymous-user on Wednesday 21st November 17:22
If it were me, I'd tell them to take it into an Apple store and get them to do a battery check on it, as it was working fine before you sold it. A replacement battery for an iPhone 7 is only £25 if they get it sorted before the end of December:
https://support.apple.com/en-gb/iphone/repair/batt...
Tell them you'll cover the cost if they do this within 14 days of purchase and can provide the Apple invoice. That way if they are lying then they won't bother.
https://support.apple.com/en-gb/iphone/repair/batt...
Tell them you'll cover the cost if they do this within 14 days of purchase and can provide the Apple invoice. That way if they are lying then they won't bother.
I fear you are done for if you cannot get it time expired.
If they send it back you are lucky you might get your actual phone back but I doubt that you will.
Did you take any photos of the IMEI or serial number of the device?
Whatever the outcome keep us updated as so far it looks eBay side with the buyer the vast amount of the time. Many threads indicate that people lose the item they send and money from their eBay account.
I don’t use them anymore for selling as I very nearly got scammed. It was luck that I did not.
If they send it back you are lucky you might get your actual phone back but I doubt that you will.
Did you take any photos of the IMEI or serial number of the device?
Whatever the outcome keep us updated as so far it looks eBay side with the buyer the vast amount of the time. Many threads indicate that people lose the item they send and money from their eBay account.
I don’t use them anymore for selling as I very nearly got scammed. It was luck that I did not.
Edited by Truffs on Wednesday 21st November 17:26
I’ve said it before on here and I will say it again. Don’t sell a f
king thing through eBay unless you can afford to lose it and your money. Couple of years ago I sold an iPhone 5 via eBay.
Got a message saying it wouldn’t turn on and they wanted a refund. Fine send it back.
Got the thing back and it was a totally different phone. Mine had spent 2 years in an otter box defender case. It was immaculate not a mark on it. I even sent it in the case to them (which they didn’t send back). After much arguing with PayPal and pointing out the imie number on the receipt when I bought it. The imie and serial number of the phone I sent (pictures in the advert) and then pictures of the returned phone eBay and PayPal sides with them.
I was £150 out of pocket plus my time trying to sort the mess. There and then I swore I would never sell another thing on eBay and haven’t.
Facebook marketplace is all I use now. Cash on collection. Sold a load of stuff when my uncle died and we cleared out his house. Facebook marketplace was the best. People came to collect things and often saw similar items and bought those too. Antique cabinets etc.
Sorry op I can’t help in this situation. My advice don’t use eBay.
king thing through eBay unless you can afford to lose it and your money. Couple of years ago I sold an iPhone 5 via eBay. Got a message saying it wouldn’t turn on and they wanted a refund. Fine send it back.
Got the thing back and it was a totally different phone. Mine had spent 2 years in an otter box defender case. It was immaculate not a mark on it. I even sent it in the case to them (which they didn’t send back). After much arguing with PayPal and pointing out the imie number on the receipt when I bought it. The imie and serial number of the phone I sent (pictures in the advert) and then pictures of the returned phone eBay and PayPal sides with them.
I was £150 out of pocket plus my time trying to sort the mess. There and then I swore I would never sell another thing on eBay and haven’t.
Facebook marketplace is all I use now. Cash on collection. Sold a load of stuff when my uncle died and we cleared out his house. Facebook marketplace was the best. People came to collect things and often saw similar items and bought those too. Antique cabinets etc.
Sorry op I can’t help in this situation. My advice don’t use eBay.
Been there done that, got shafted but then like the poster above the eBay refunded both of us and I kept the perfectly working phone which my wife still uses.
It was a total ball ache and eBay just took the piss and believed his lying sob story, I would never sell a phone with them again.
It was a total ball ache and eBay just took the piss and believed his lying sob story, I would never sell a phone with them again.
Would never use EBAY for anything high value now as there seems to be complete lack of protection for the seller. The percentage commission that EBAY charge has also risen too high so again that puts me off. Get much better results these days on Gumtree (owned by EBAY I believe), and specific seller groups on Facebook. Much less hassle and generally a cash transaction.
I used to work in our police ops room. Took a call from a small business owner. They made bespoke child’s beds. A buyer bought a bed. It was sent by courier and received with proof. As it was a couple of days late a price reduction of £200 was returned ( it was in the terms of purchase so not an issue). A short while later the buyers were claiming non delivery. The company sent all details of delivery confirmation, the claim for delivery received late etc. eBay ignored this obvious evidence of fraud by the buyer and took the money out of the seller’s account. They were also refusing to investigate again despite strong evidence.
I advised giving eBay a deadline to return the money as it was “unauthorised withdrawal” and also to contact Actionfraud to get it investigated. Two police forces involved might cause minor complications but not much.
Shame I didn’t get an update.
It demonstrated that eBay are lazy in fraud matters and they stated their policy was to side with the buyer!
It has made me watery about using eBay but I do now take extra care in photographing items I send as proof.
I advised giving eBay a deadline to return the money as it was “unauthorised withdrawal” and also to contact Actionfraud to get it investigated. Two police forces involved might cause minor complications but not much.
Shame I didn’t get an update.
It demonstrated that eBay are lazy in fraud matters and they stated their policy was to side with the buyer!
It has made me watery about using eBay but I do now take extra care in photographing items I send as proof.
I used to work in our police ops room. Took a call from a small business owner. They made bespoke child’s beds. A buyer bought a bed. It was sent by courier and received with proof. As it was a couple of days late a price reduction of £200 was returned ( it was in the terms of purchase so not an issue). A short while later the buyers were claiming non delivery. The company sent all details of delivery confirmation, the claim for delivery received late etc. eBay ignored this obvious evidence of fraud by the buyer and took the money out of the seller’s account. They were also refusing to investigate again despite strong evidence.
I advised giving eBay a deadline to return the money as it was “unauthorised withdrawal” and also to contact Actionfraud to get it investigated. Two police forces involved might cause minor complications but not much.
Shame I didn’t get an update.
It demonstrated that eBay are lazy in fraud matters and they stated their policy was to side with the buyer!
It has made me watery about using eBay but I do now take extra care in photographing items I send as proof.
I advised giving eBay a deadline to return the money as it was “unauthorised withdrawal” and also to contact Actionfraud to get it investigated. Two police forces involved might cause minor complications but not much.
Shame I didn’t get an update.
It demonstrated that eBay are lazy in fraud matters and they stated their policy was to side with the buyer!
It has made me watery about using eBay but I do now take extra care in photographing items I send as proof.
Truffs said:
I fear you are done for if you cannot get it time expired.
If they send it back you are lucky you might get your actual phone back but I doubt that you will.
Did you take any photos of the IMEI or serial number of the device?
Whatever the outcome keep us updated as so far it looks eBay side with the buyer the vast amount of the time. Many threads indicate that people lose the item they send and money from their eBay account.
I don’t use them anymore for selling as I very nearly got scammed. It was luck that I did not.
+1If they send it back you are lucky you might get your actual phone back but I doubt that you will.
Did you take any photos of the IMEI or serial number of the device?
Whatever the outcome keep us updated as so far it looks eBay side with the buyer the vast amount of the time. Many threads indicate that people lose the item they send and money from their eBay account.
I don’t use them anymore for selling as I very nearly got scammed. It was luck that I did not.
Edited by Truffs on Wednesday 21st November 17:26
The last few times I've sold an iPhone or Apple Watch it's been via Gumtree. Priced right iPhones will get plenty of interest, and the buyer inspects it, hands over the cash and that's that.
When I sold my iPhone 6S+ on eBay previously I took a video of it booting, a video of me interacting with it and the condition, and even a video of me putting it in the box that I was sending it in. And photos of said box on some scales (to prove that I didn't send a block of wood). All that faff just to try and stave off a potential dispute that I probably still would've lost even with all that effort.
It's 180 days for PayPal - in other words...you're stuffed.
They will have to return the phone using a tracked service. They'll probably return a broken iPhone 5. PayPal will check the tracking number and issue a full refund no questions asked.
What kind of looser gives their kid a second hand iPhone for their birthday anyway...bit council?
They will have to return the phone using a tracked service. They'll probably return a broken iPhone 5. PayPal will check the tracking number and issue a full refund no questions asked.
What kind of looser gives their kid a second hand iPhone for their birthday anyway...bit council?
Whats the score with descriptions on e bay?
I bought some car seats, photos showed both seat belt buckles were there as well as the pre tensioners.
However, when the seats arrived, there was no seat belt buckle or pre tensioner on the drivers seat.
Description did not say they were included, nor did it say they weren't (ie no mention of them at all).
(It also said there were no tears, which there was, but i am not too bothered about that).
Mailed the seller, he said the buckles etc were not included and not mentioned in the advert, so no, he wont refund me the £62 it cost to replace them.
I haven't left feedback yet.............
I bought some car seats, photos showed both seat belt buckles were there as well as the pre tensioners.
However, when the seats arrived, there was no seat belt buckle or pre tensioner on the drivers seat.
Description did not say they were included, nor did it say they weren't (ie no mention of them at all).
(It also said there were no tears, which there was, but i am not too bothered about that).
Mailed the seller, he said the buckles etc were not included and not mentioned in the advert, so no, he wont refund me the £62 it cost to replace them.
I haven't left feedback yet.............
Steviesam said:
Whats the score with descriptions on e bay?
I bought some car seats, photos showed both seat belt buckles were there as well as the pre tensioners.
However, when the seats arrived, there was no seat belt buckle or pre tensioner on the drivers seat.
Description did not say they were included, nor did it say they weren't (ie no mention of them at all).
(It also said there were no tears, which there was, but i am not too bothered about that).
Mailed the seller, he said the buckles etc were not included and not mentioned in the advert, so no, he wont refund me the £62 it cost to replace them.
I haven't left feedback yet.............
eBay don't have any seat buckles to send you - the only option will be return for a refund. You won't be able to force a partial refund despite this being the most sensible route.I bought some car seats, photos showed both seat belt buckles were there as well as the pre tensioners.
However, when the seats arrived, there was no seat belt buckle or pre tensioner on the drivers seat.
Description did not say they were included, nor did it say they weren't (ie no mention of them at all).
(It also said there were no tears, which there was, but i am not too bothered about that).
Mailed the seller, he said the buckles etc were not included and not mentioned in the advert, so no, he wont refund me the £62 it cost to replace them.
I haven't left feedback yet.............
They'll give you a 2KG postage label, which of course won't cover the seats. Then it's down to the seller to arrange a return courier. If they don't, you could end up with the seats and a refund.
It's up to you if you want to go down this route. Feedback won't make any difference.
If the pictures showed something, and the listing didn't explicitly say it was missing, especially if it was something thats bolted to the seat, I'd expect it to be included.
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