Argos - Guarantee
Discussion
Bought an iron from Argos just over twelve months ago - so hardly a big ticket purchase.
Fished out the receipt and the instructions which claimed there was a 2 year guarantee against faults etc.
Great - so off to Argos with iron, receipt and instructions (with guarantee text) only to be told that Argos will only do exchanges within 12 months and I need to contact the manufacturer.
Is this correct or should I storm back down there with a case of frozen sausages.
If this is correct I may as well bin it and just buy a new one as with all the faff of posting it, waiting etc. I will probably run out of shirts.
Fished out the receipt and the instructions which claimed there was a 2 year guarantee against faults etc.
Great - so off to Argos with iron, receipt and instructions (with guarantee text) only to be told that Argos will only do exchanges within 12 months and I need to contact the manufacturer.
Is this correct or should I storm back down there with a case of frozen sausages.
If this is correct I may as well bin it and just buy a new one as with all the faff of posting it, waiting etc. I will probably run out of shirts.
over_the_hill said:
Bought an iron from Argos just over twelve months ago - so hardly a big ticket purchase.
Fished out the receipt and the instructions which claimed there was a 2 year guarantee against faults etc.
Great - so off to Argos with iron, receipt and instructions (with guarantee text) only to be told that Argos will only do exchanges within 12 months and I need to contact the manufacturer.
Is this correct or should I storm back down there with a case of frozen sausages.
If this is correct I may as well bin it and just buy a new one as with all the faff of posting it, waiting etc. I will probably run out of shirts.
Much will depend on the wording of the guarantee at the time of purchase. If the guarantee does not mention the manufacturer but merely that exchanges will be made for a product that develops a fault, then it is down to Argos. However, I'd suggest contacting the manufacturer in the first case. As with a previous poster I've had excellent response from manufacturers when politely poiting out faults: Laz-e-Boy for an 8 year old chair, McGregor radio control, Epson printer, Minolta for a 3+ year old camera, and a couple more.Fished out the receipt and the instructions which claimed there was a 2 year guarantee against faults etc.
Great - so off to Argos with iron, receipt and instructions (with guarantee text) only to be told that Argos will only do exchanges within 12 months and I need to contact the manufacturer.
Is this correct or should I storm back down there with a case of frozen sausages.
If this is correct I may as well bin it and just buy a new one as with all the faff of posting it, waiting etc. I will probably run out of shirts.
As the law stands both Argos and the manufacturer have a duty of care to you.
No matter what they say, you have the right of an exchange or your money back from Argos that same goes for the manufacturer. As Argos sold it to you, you still have the right to return it to them. Stand your ground and quote the consumer act to them.
Also Argos do not lose out because they claim it back off the supplier.
Do check the terms of the manufacturers warranty as they can sometimes be limited liability and have a fair wear an tear clause. However, as we are still in Europe you can use EU consumer law too. However this should not count as the product would be expected to last a year anyway.
I had a Philips toothbrush with a 2 year guarantee bought from Amazon. It died after 21 months and one week. Amazon said it was over a year old and I pointed out the 2 year warranty. It was refunded without issue. The old brush went back to Amazon and they send it back to the manufacturer and don't lose out either.
No matter what they say, you have the right of an exchange or your money back from Argos that same goes for the manufacturer. As Argos sold it to you, you still have the right to return it to them. Stand your ground and quote the consumer act to them.
Also Argos do not lose out because they claim it back off the supplier.
Do check the terms of the manufacturers warranty as they can sometimes be limited liability and have a fair wear an tear clause. However, as we are still in Europe you can use EU consumer law too. However this should not count as the product would be expected to last a year anyway.
I had a Philips toothbrush with a 2 year guarantee bought from Amazon. It died after 21 months and one week. Amazon said it was over a year old and I pointed out the 2 year warranty. It was refunded without issue. The old brush went back to Amazon and they send it back to the manufacturer and don't lose out either.
Edited by LarsG on Monday 26th November 20:25
LarsG said:
I had a Philips toothbrush with a 2 year guarantee bought from Amazon. It died after 21 months and one week. Amazon said it was over a year old and I pointed out the 2 year warranty. It was refunded without issue. The old brush went back to Amazon and they send it back to the manufacturer and don't lose out either.
I'd say the Toothbrush was probably just disposed of by Amazon and it never made it back to the manufacturer. Amazon paid a percentage of the price you paid for it.Edited by LarsG on Monday 26th November 20:25
All the hassle of returning stuff - bet it was binned.
Argos are responsible, just go back and quote your rights under the Consumer Rights Act 2015, I returned a PS3 after 2.5 years and the first response was speak to Sony, I then referred them to the Consumer Rights Act 2015, and they refunded me me pro rata (2.5/6) as I should have expected moer than 2.5 years use from a quality item such as a Sony PS3.
In my experience most employees in retail don't have a clue about the Consumer Rights Act 2015.
In my experience most employees in retail don't have a clue about the Consumer Rights Act 2015.
over_the_hill said:
Bought an iron from Argos just over twelve months ago - so hardly a big ticket purchase.
Fished out the receipt and the instructions which claimed there was a 2 year guarantee against faults etc.
Great - so off to Argos with iron, receipt and instructions (with guarantee text) only to be told that Argos will only do exchanges within 12 months and I need to contact the manufacturer.
Is this correct or should I storm back down there with a case of frozen sausages.
If this is correct I may as well bin it and just buy a new one as with all the faff of posting it, waiting etc. I will probably run out of shirts.
You've not said if the iron is faulty. Fished out the receipt and the instructions which claimed there was a 2 year guarantee against faults etc.
Great - so off to Argos with iron, receipt and instructions (with guarantee text) only to be told that Argos will only do exchanges within 12 months and I need to contact the manufacturer.
Is this correct or should I storm back down there with a case of frozen sausages.
If this is correct I may as well bin it and just buy a new one as with all the faff of posting it, waiting etc. I will probably run out of shirts.
If you haven't told Argos if it's faulty or not I can see why they are fobbing you off.
JM said:
over_the_hill said:
Bought an iron from Argos just over twelve months ago - so hardly a big ticket purchase.
Fished out the receipt and the instructions which claimed there was a 2 year guarantee against faults etc.
Great - so off to Argos with iron, receipt and instructions (with guarantee text) only to be told that Argos will only do exchanges within 12 months and I need to contact the manufacturer.
Is this correct or should I storm back down there with a case of frozen sausages.
If this is correct I may as well bin it and just buy a new one as with all the faff of posting it, waiting etc. I will probably run out of shirts.
You've not said if the iron is faulty. Fished out the receipt and the instructions which claimed there was a 2 year guarantee against faults etc.
Great - so off to Argos with iron, receipt and instructions (with guarantee text) only to be told that Argos will only do exchanges within 12 months and I need to contact the manufacturer.
Is this correct or should I storm back down there with a case of frozen sausages.
If this is correct I may as well bin it and just buy a new one as with all the faff of posting it, waiting etc. I will probably run out of shirts.
If you haven't told Argos if it's faulty or not I can see why they are fobbing you off.
JM said:
You've not said if the iron is faulty.
If you haven't told Argos if it's faulty or not I can see why they are fobbing you off.
Why would the OP try to return the iron under a two year guarantee against faults, if it's not faulty?If you haven't told Argos if it's faulty or not I can see why they are fobbing you off.
I'm struggling to imagine how you could have a discussion about returning an iron, without either side mentioning, or asking - at any point - if the iron was faulty or not.
LarsG said:
As the law stands both Argos and the manufacturer have a duty of care to you.
No matter what they say, you have the right of an exchange or your money back from Argos that same goes for the manufacturer. As Argos sold it to you, you still have the right to return it to them. Stand your ground and quote the consumer act to them.
Also Argos do not lose out because they claim it back off the supplier.
Do check the terms of the manufacturers warranty as they can sometimes be limited liability and have a fair wear an tear clause. However, as we are still in Europe you can use EU consumer law too. However this should not count as the product would be expected to last a year anyway.
I had a Philips toothbrush with a 2 year guarantee bought from Amazon. It died after 21 months and one week. Amazon said it was over a year old and I pointed out the 2 year warranty. It was refunded without issue. The old brush went back to Amazon and they send it back to the manufacturer and don't lose out either.
Why do people keep posting crap like this?No matter what they say, you have the right of an exchange or your money back from Argos that same goes for the manufacturer. As Argos sold it to you, you still have the right to return it to them. Stand your ground and quote the consumer act to them.
Also Argos do not lose out because they claim it back off the supplier.
Do check the terms of the manufacturers warranty as they can sometimes be limited liability and have a fair wear an tear clause. However, as we are still in Europe you can use EU consumer law too. However this should not count as the product would be expected to last a year anyway.
I had a Philips toothbrush with a 2 year guarantee bought from Amazon. It died after 21 months and one week. Amazon said it was over a year old and I pointed out the 2 year warranty. It was refunded without issue. The old brush went back to Amazon and they send it back to the manufacturer and don't lose out either.
Edited by LarsG on Monday 26th November 20:25
Consumer rights are against the retailer, not the manufacturer. A manufacturer can have any conditions they like for their warranty. A reputable one will almost always have a sensible and reasonable warranty.
You don't automatically have a right to a refund or replacement. The retailer can repair the product if they wish to.
Before 6 months old, the retailer has to prove the fault was not inherent. After 6 months, you have to prove it - usually by getting an independent report. The retailer must reimburse the costs of that if it proves the item was inherently faulty.
You have 6 years to bring a claim against a retailer but they can deduct an amount up to 100% for reasonable use from any refund you might get - you won't get all your money back on a 6 year old product!
Ultimately, you have to use the courts to reinforce your rights if the retailer isn't interested.
A lot of times it's easier to go via the manufacturer if the product is over a year old - a retailer will probably send the item to them for inspection anyway.
Some retailers have excellent customer service - Amazon, Costco etc. Others, less so - Currys, for example.
Spumfry said:
JM said:
You've not said if the iron is faulty.
If you haven't told Argos if it's faulty or not I can see why they are fobbing you off.
Why would the OP try to return the iron under a two year guarantee against faults, if it's not faulty?If you haven't told Argos if it's faulty or not I can see why they are fobbing you off.
I'm struggling to imagine how you could have a discussion about returning an iron, without either side mentioning, or asking - at any point - if the iron was faulty or not.
BertBert said:
JM said:
You've not said if the iron is faulty.
If you haven't told Argos if it's faulty or not I can see why they are fobbing you off.
Are you going for daft post of the day award? How would the OP try and return an iron using the warranty if it was not faulty.If you haven't told Argos if it's faulty or not I can see why they are fobbing you off.
The OP has already replied to me confirming it was (as I suspected) faulty.
His first post on this thread didn't mention if it was faulty or not, I asked in a light hearted manner yo confirm it was. I even had a smiley icon in my header.
So don't be so daft and read the full thread before trying to make smart-arsed comments.
JM said:
BertBert said:
JM said:
You've not said if the iron is faulty.
If you haven't told Argos if it's faulty or not I can see why they are fobbing you off.
Are you going for daft post of the day award? How would the OP try and return an iron using the warranty if it was not faulty.If you haven't told Argos if it's faulty or not I can see why they are fobbing you off.
The OP has already replied to me confirming it was (as I suspected) faulty.
His first post on this thread didn't mention if it was faulty or not, I asked in a light hearted manner yo confirm it was. I even had a smiley icon in my header.
So don't be so daft and read the full thread before trying to make smart-arsed comments.
see what I did there
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