Anybody able to clarify SOGA
Discussion
Is this correct?
Purchased electric saw from toolstation. 3 weeks later I return it as it cuts out when you use it. Return to shop and they say they cant refund me till Draper look at it and confirm its faulty. Product was picked up from shop and not delivered. I thought soga or consumer right state I have 30 days if goods are faulty for a refund?
Purchased electric saw from toolstation. 3 weeks later I return it as it cuts out when you use it. Return to shop and they say they cant refund me till Draper look at it and confirm its faulty. Product was picked up from shop and not delivered. I thought soga or consumer right state I have 30 days if goods are faulty for a refund?
dave7108 said:
Is this correct?
Purchased electric saw from toolstation. 3 weeks later I return it as it cuts out when you use it. Return to shop and they say they cant refund me till Draper look at it and confirm its faulty. Product was picked up from shop and not delivered. I thought soga or consumer right state I have 30 days if goods are faulty for a refund?
They haven't said you aren't entitled to a refund, just that they want the goods to be checked to ensure they are faulty. Purchased electric saw from toolstation. 3 weeks later I return it as it cuts out when you use it. Return to shop and they say they cant refund me till Draper look at it and confirm its faulty. Product was picked up from shop and not delivered. I thought soga or consumer right state I have 30 days if goods are faulty for a refund?
dave7108 said:
Is this correct?
Purchased electric saw from toolstation. 3 weeks later I return it as it cuts out when you use it. Return to shop and they say they cant refund me till Draper look at it and confirm its faulty. Product was picked up from shop and not delivered. I thought soga or consumer right state I have 30 days if goods are faulty for a refund?
I had a similar experience with Debenhams regarding a upright vacuum.Purchased electric saw from toolstation. 3 weeks later I return it as it cuts out when you use it. Return to shop and they say they cant refund me till Draper look at it and confirm its faulty. Product was picked up from shop and not delivered. I thought soga or consumer right state I have 30 days if goods are faulty for a refund?
Every time it was plugged in and switched it would trip the fuse and knock the electrics off. They too wanted to allow Hoover to determine if it was faulty. I was happy when he suggested plugging it in one of the sockets of the Debenhams lighting department to see what happened. Switched on and knocked the lights out for the whole floor.
Suggested that a replacement was best course of action since they could see the problem.
pavarotti1980 said:
I had a similar experience with Debenhams regarding a upright vacuum.
Every time it was plugged in and switched it would trip the fuse and knock the electrics off. They too wanted to allow Hoover to determine if it was faulty. I was happy when he suggested plugging it in one of the sockets of the Debenhams lighting department to see what happened. Switched on and knocked the lights out for the whole floor.
Suggested that a replacement was best course of action since they could see the problem.
How could they see the problem if it took all the lights out? Every time it was plugged in and switched it would trip the fuse and knock the electrics off. They too wanted to allow Hoover to determine if it was faulty. I was happy when he suggested plugging it in one of the sockets of the Debenhams lighting department to see what happened. Switched on and knocked the lights out for the whole floor.
Suggested that a replacement was best course of action since they could see the problem.
I’ll get my coat.......
Edited by Le Chauffeur on Thursday 23 May 20:02
dave7108 said:
Is this correct?
Purchased electric saw from toolstation. 3 weeks later I return it as it cuts out when you use it. Return to shop and they say they cant refund me till Draper look at it and confirm its faulty. Product was picked up from shop and not delivered. I thought soga or consumer right state I have 30 days if goods are faulty for a refund?
Yes, you're correct. Section 20 of the Consumer Rights Act 2015 says that you have the right to reject faulty goods within 30 days of buying them, and that the trader must refund you the full purchase price.Purchased electric saw from toolstation. 3 weeks later I return it as it cuts out when you use it. Return to shop and they say they cant refund me till Draper look at it and confirm its faulty. Product was picked up from shop and not delivered. I thought soga or consumer right state I have 30 days if goods are faulty for a refund?
So you should write to Toolstation quoting section 20, and requiring repayment within, say, 7 days. If they don't cough up you can sue them, using the very simple Moneyclaim Online - https://www.moneyclaim.gov.uk/web/mcol/welcome
Pro Bono said:
Yes, you're correct. Section 20 of the Consumer Rights Act 2015 says that you have the right to reject faulty goods within 30 days of buying them, and that the trader must refund you the full purchase price.
So you should write to Toolstation quoting section 20, and requiring repayment within, say, 7 days. If they don't cough up you can sue them, using the very simple Moneyclaim Online - https://www.moneyclaim.gov.uk/web/mcol/welcome
Are you saying that a retailer has no right to inspect goods to see if they are actually faulty if the item is returned within 30 days?So you should write to Toolstation quoting section 20, and requiring repayment within, say, 7 days. If they don't cough up you can sue them, using the very simple Moneyclaim Online - https://www.moneyclaim.gov.uk/web/mcol/welcome
Camelot1971 said:
Pro Bono said:
Yes, you're correct. Section 20 of the Consumer Rights Act 2015 says that you have the right to reject faulty goods within 30 days of buying them, and that the trader must refund you the full purchase price.
So you should write to Toolstation quoting section 20, and requiring repayment within, say, 7 days. If they don't cough up you can sue them, using the very simple Moneyclaim Online - https://www.moneyclaim.gov.uk/web/mcol/welcome
Are you saying that a retailer has no right to inspect goods to see if they are actually faulty if the item is returned within 30 days?So you should write to Toolstation quoting section 20, and requiring repayment within, say, 7 days. If they don't cough up you can sue them, using the very simple Moneyclaim Online - https://www.moneyclaim.gov.uk/web/mcol/welcome
A1VDY said:
Why start quoting cra act sections and upsetting the applecart. Tool station is a big concern and once determined the saw is b
ksed will just replace it. Getting all nerdy and quoting legal jargon will just make him look a right nob..
Sadly big concerns are some of the worst for either stupidity or ignorance in relation to the CRAksed will just replace it. Getting all nerdy and quoting legal jargon will just make him look a right nob..pavarotti1980 said:
I was happy when he suggested plugging it in one of the sockets of the Debenhams lighting department to see what happened. Switched on and knocked the lights out for the whole floor.
What's more of a worry is why the ring main was on a lighting circuit or vice versa...Forums | Speed, Plod & the Law | Top of Page | What's New | My Stuff