Discussion
I think I am about to be unfairly fined and would like some advice.
I parked in a car park which uses a private parking firm and has a machine that allows you to pay for your parking at the end of your stay. I stayed in the car park for over 6 hours which according to their pricing structure is £13. The machine however would only allow me to select one of three payment options and allowed me to pay a maximum of £9.50.
I paid the maximum amount of £9.50 and when i got home emailed the parking company offering to pay the additional amount but they have not responded to me. I have now heard that they have been fining people for this and it is likely that I will receive a fine from them shortly, although no fine has been issued as of yet.
What would be my best option to avoid a fine or gain as much evidence to back up my case if I am taken to court?
I could go back to the site and get video evidence of the machine not allowing an option of higher than £9.50. I could also write further emails to the parking company trying to make further payment.
Is there anything else which would help my case?
I parked in a car park which uses a private parking firm and has a machine that allows you to pay for your parking at the end of your stay. I stayed in the car park for over 6 hours which according to their pricing structure is £13. The machine however would only allow me to select one of three payment options and allowed me to pay a maximum of £9.50.
I paid the maximum amount of £9.50 and when i got home emailed the parking company offering to pay the additional amount but they have not responded to me. I have now heard that they have been fining people for this and it is likely that I will receive a fine from them shortly, although no fine has been issued as of yet.
What would be my best option to avoid a fine or gain as much evidence to back up my case if I am taken to court?
I could go back to the site and get video evidence of the machine not allowing an option of higher than £9.50. I could also write further emails to the parking company trying to make further payment.
Is there anything else which would help my case?
pepipoo.com
I fought an unfair parking charge, clearly trying it on and they backed down. I wonder how many just rolled over and bolstered their Christmas kitty?
In your case you attempted to meet the terms but they prevented you from doing so, so if it went to court I would fight it.
I am not giving advice, for that look at Pepipoo
I fought an unfair parking charge, clearly trying it on and they backed down. I wonder how many just rolled over and bolstered their Christmas kitty?
In your case you attempted to meet the terms but they prevented you from doing so, so if it went to court I would fight it.
I am not giving advice, for that look at Pepipoo
Oilchange said:
pepipoo.com
I fought an unfair parking charge, clearly trying it on and they backed down. I wonder how many just rolled over and bolstered their Christmas kitty?
In your case you attempted to meet the terms but they prevented you from doing so, so if it went to court I would fight it.
I am not giving advice, for that look at Pepipoo
Thank-you, I will take a look.I fought an unfair parking charge, clearly trying it on and they backed down. I wonder how many just rolled over and bolstered their Christmas kitty?
In your case you attempted to meet the terms but they prevented you from doing so, so if it went to court I would fight it.
I am not giving advice, for that look at Pepipoo
bigandclever said:
Just pondering... is there a ‘maximum time limit’ that equates to £9.50, and you over-stayed so they’ll try and get you on that?
Me too.Have you identified the driver? If not don't.
Lastly it isn't a "fine". For private parking it's a speculative invoice. Pepipoo will help as others have suggested.
jet_noise said:
Me too.
Have you identified the driver? If not don't.
Lastly it isn't a "fine". For private parking it's a speculative invoice. Pepipoo will help as others have suggested.
Honestly I think it's time to stop saying "it's an invoice, not a fine". I think these private tickets are bHave you identified the driver? If not don't.
Lastly it isn't a "fine". For private parking it's a speculative invoice. Pepipoo will help as others have suggested.
ks, but how does calling it a different name help anyone? Since the Beavis case, private companies are allowed to treat them as penalties anyway. If anything, saying "it's only an invoice" downplays the potential consequences with some of the more litigious operators.In the OP's case this is probably a "frustrated contract". But as said, no naming of the driver because it leaves additional appeal points open. Assuming this is a company that allows POPLA appeals, they're far more likely to accept the appeal based on non-compliance with POFA (no keeper liability) or lack of signage than based on the actual events.
One other point - never, ever contact the parking company first, or offer them any money. And don't contact them again. If they don't cancel the ticket based on the contact so far, wait til they send their NTK.
CSLM3CSL said:
I think I am about to be unfairly fined and would like some advice.
Is there anything else which would help my case?
Yup, by just chilling out, not contacting them and not worrying about it. You may never receive an invoice from them. If you do then just follow advice on Pepipoo or MSE Forum and then it will in all likelihood just go away.Is there anything else which would help my case?
spikyone said:
Honestly I think it's time to stop saying "it's an invoice, not a fine". I think these private tickets are bks, but how does calling it a different name help anyone? Since the Beavis case, private companies are allowed to treat them as penalties anyway. If anything, saying "it's only an invoice" downplays the potential consequences with some of the more litigious operators.
I think you will find in the Beavis case the court decided they where not a penalty charge, but a reasonable charge for breach of contract. Penalty charges are not enforceable in contract.ks, but how does calling it a different name help anyone? Since the Beavis case, private companies are allowed to treat them as penalties anyway. If anything, saying "it's only an invoice" downplays the potential consequences with some of the more litigious operators.https://en.m.wikipedia.org/wiki/Penalties_in_Engli...
Andy20vt said:
CSLM3CSL said:
I think I am about to be unfairly fined and would like some advice.
Is there anything else which would help my case?
Yup, by just chilling out, not contacting them and not worrying about it. You may never receive an invoice from them. If you do then just follow advice on Pepipoo or MSE Forum and then it will in all likelihood just go away.Is there anything else which would help my case?
The OP has not received a ticket yet and has tried is willing to pay the correct amount to park.
OP, contact the company indicating that you want to pay the difference but their systems are preventing it. Make sure you keep good records of this ie email. I would also record the machine unable to take a higher payment than £9.50.
Just engage and show willingness to pay. The company may not make it easy but persevere.
I just got a £100 charge overturned on very similar grounds. Once I had the evidence that I had made every effort to pay the correct amount they just told me to pay the difference into an account. If it were ever to go to court then you would have to expect decision in your favour if the company had prevented you from complying with their terms.
PhilboSE said:
Bad advice.
The OP has not received a ticket yet and has tried is willing to pay the correct amount to park.
OP, contact the company indicating that you want to pay the difference but their systems are preventing it. Make sure you keep good records of this ie email. I would also record the machine unable to take a higher payment than £9.50.
Just engage and show willingness to pay. The company may not make it easy but persevere.
I just got a £100 charge overturned on very similar grounds. Once I had the evidence that I had made every effort to pay the correct amount they just told me to pay the difference into an account. If it were ever to go to court then you would have to expect decision in your favour if the company had prevented you from complying with their terms.
Absolutely terrible advice! The OP has not received a ticket yet and has tried is willing to pay the correct amount to park.
OP, contact the company indicating that you want to pay the difference but their systems are preventing it. Make sure you keep good records of this ie email. I would also record the machine unable to take a higher payment than £9.50.
Just engage and show willingness to pay. The company may not make it easy but persevere.
I just got a £100 charge overturned on very similar grounds. Once I had the evidence that I had made every effort to pay the correct amount they just told me to pay the difference into an account. If it were ever to go to court then you would have to expect decision in your favour if the company had prevented you from complying with their terms.
First rule with these parking companies is to never engage with the parking company as the driver. Wait until the 'Notice to Keeper' comes through and then follow things up as the vehicle keeper. It puts you in a much stronger position.
Andy20vt said:
PhilboSE said:
Bad advice.
The OP has not received a ticket yet and has tried is willing to pay the correct amount to park.
OP, contact the company indicating that you want to pay the difference but their systems are preventing it. Make sure you keep good records of this ie email. I would also record the machine unable to take a higher payment than £9.50.
Just engage and show willingness to pay. The company may not make it easy but persevere.
I just got a £100 charge overturned on very similar grounds. Once I had the evidence that I had made every effort to pay the correct amount they just told me to pay the difference into an account. If it were ever to go to court then you would have to expect decision in your favour if the company had prevented you from complying with their terms.
Absolutely terrible advice! The OP has not received a ticket yet and has tried is willing to pay the correct amount to park.
OP, contact the company indicating that you want to pay the difference but their systems are preventing it. Make sure you keep good records of this ie email. I would also record the machine unable to take a higher payment than £9.50.
Just engage and show willingness to pay. The company may not make it easy but persevere.
I just got a £100 charge overturned on very similar grounds. Once I had the evidence that I had made every effort to pay the correct amount they just told me to pay the difference into an account. If it were ever to go to court then you would have to expect decision in your favour if the company had prevented you from complying with their terms.
First rule with these parking companies is to never engage with the parking company as the driver. Wait until the 'Notice to Keeper' comes through and then follow things up as the vehicle keeper. It puts you in a much stronger position.
The OP has not committed a parking offence. The parking operator was unable to take correct payment. That is not the OP's fault. He is making best efforts to comply with the parking requirements and should not be penalised for the operator's failings in their own process.
If he continues to make best efforts to pay the balance, and the operator refuses to co-operate, then IF IT EVER WENT TO COURT then all the OP has to do is to show that he made every effort to comply, and the decision has to go in his favour. Gathering evidence that he proactively tried to pay, and that the operator prevented him from making the correct payment is highly pertinent here.
If he does nothing then he will either have to pay the parking invoice (probably £100) or go to court. But if he goes to court, and can't demonstrate that he attempted to pay and engage with the operator, then he will have weakened his case.
In summary, his options are:
a) get the operator to agree he can pay the balance due of a couple of quid and everyone's happy
b) do nothing, wait for the inevitable parking invoice to arrive and pay the £60/£100/whatever
c) do nothing, wait for the inevitable parking invoice to arrive and go to court and take his chances - which will be diminished if he can't evidence he tried option (a)
Given that the OP is demonstrably in the right, option (a) is the easiest and cheapest. To re-iterate, I have just done the exact same thing with a parking operator where the machine wouldn't accept the correct payment for the parking. The operator put up some mild resistance but when I demonstrated I had made best efforts to pay, and had proactively tried to engage with them to pay the balance due, they realised they were never going to get a penalty invoice to stick and just told me to pay the balance.
PhilboSE said:
Sorry Andy, you're letting your antagonism towards these companies blind you and your advice is poor for this instance.
The OP has not committed a parking offence. The parking operator was unable to take correct payment. That is not the OP's fault. He is making best efforts to comply with the parking requirements and should not be penalised for the operator's failings in their own process.
If he continues to make best efforts to pay the balance, and the operator refuses to co-operate, then IF IT EVER WENT TO COURT then all the OP has to do is to show that he made every effort to comply, and the decision has to go in his favour. Gathering evidence that he proactively tried to pay, and that the operator prevented him from making the correct payment is highly pertinent here.
If he does nothing then he will either have to pay the parking invoice (probably £100) or go to court. But if he goes to court, and can't demonstrate that he attempted to pay and engage with the operator, then he will have weakened his case.
In summary, his options are:
a) get the operator to agree he can pay the balance due of a couple of quid and everyone's happy
b) do nothing, wait for the inevitable parking invoice to arrive and pay the £60/£100/whatever
c) do nothing, wait for the inevitable parking invoice to arrive and go to court and take his chances - which will be diminished if he can't evidence he tried option (a)
Given that the OP is demonstrably in the right, option (a) is the easiest and cheapest. To re-iterate, I have just done the exact same thing with a parking operator where the machine wouldn't accept the correct payment for the parking. The operator put up some mild resistance but when I demonstrated I had made best efforts to pay, and had proactively tried to engage with them to pay the balance due, they realised they were never going to get a penalty invoice to stick and just told me to pay the balance.
You forgot PPC appeal and subsequent POPLA appeal (if they are BPA members). The OP has not committed a parking offence. The parking operator was unable to take correct payment. That is not the OP's fault. He is making best efforts to comply with the parking requirements and should not be penalised for the operator's failings in their own process.
If he continues to make best efforts to pay the balance, and the operator refuses to co-operate, then IF IT EVER WENT TO COURT then all the OP has to do is to show that he made every effort to comply, and the decision has to go in his favour. Gathering evidence that he proactively tried to pay, and that the operator prevented him from making the correct payment is highly pertinent here.
If he does nothing then he will either have to pay the parking invoice (probably £100) or go to court. But if he goes to court, and can't demonstrate that he attempted to pay and engage with the operator, then he will have weakened his case.
In summary, his options are:
a) get the operator to agree he can pay the balance due of a couple of quid and everyone's happy
b) do nothing, wait for the inevitable parking invoice to arrive and pay the £60/£100/whatever
c) do nothing, wait for the inevitable parking invoice to arrive and go to court and take his chances - which will be diminished if he can't evidence he tried option (a)
Given that the OP is demonstrably in the right, option (a) is the easiest and cheapest. To re-iterate, I have just done the exact same thing with a parking operator where the machine wouldn't accept the correct payment for the parking. The operator put up some mild resistance but when I demonstrated I had made best efforts to pay, and had proactively tried to engage with them to pay the balance due, they realised they were never going to get a penalty invoice to stick and just told me to pay the balance.
pavarotti1980 said:
You forgot PPC appeal and subsequent POPLA appeal (if they are BPA members).
Yes, I didn't detail every step in the process, just the endpoints. Ultimately, at some point, they agree that the OP can pay the balance, or they maintain the parking charge/invoice is valid and then the OP has to decide to pay it or contest it.In my case a few emails prevented everyone from the hassle of going through the appeals processes. I didn't identify the driver (actually it wasn't me), I just stated that I wanted to pay the balance. If the parking operator had maintained the invoice then I would have gone all the way through the process and ultimately to court, but a simple conversation established that the operator didn't want to try that as much as I didn't.
Of course the OP is free to follow Andy's advice and make life a lot more difficult for himself
PhilboSE said:
Sorry Andy, you're letting your antagonism towards these companies blind you and your advice is poor for this instance.
The OP has not committed a parking offence. The parking operator was unable to take correct payment. That is not the OP's fault. He is making best efforts to comply with the parking requirements and should not be penalised for the operator's failings in their own process.
If he continues to make best efforts to pay the balance, and the operator refuses to co-operate, then IF IT EVER WENT TO COURT then all the OP has to do is to show that he made every effort to comply, and the decision has to go in his favour. Gathering evidence that he proactively tried to pay, and that the operator prevented him from making the correct payment is highly pertinent here.
If he does nothing then he will either have to pay the parking invoice (probably £100) or go to court. But if he goes to court, and can't demonstrate that he attempted to pay and engage with the operator, then he will have weakened his case.
In summary, his options are:
a) get the operator to agree he can pay the balance due of a couple of quid and everyone's happy
b) do nothing, wait for the inevitable parking invoice to arrive and pay the £60/£100/whatever
c) do nothing, wait for the inevitable parking invoice to arrive and go to court and take his chances - which will be diminished if he can't evidence he tried option (a)
Given that the OP is demonstrably in the right, option (a) is the easiest and cheapest. To re-iterate, I have just done the exact same thing with a parking operator where the machine wouldn't accept the correct payment for the parking. The operator put up some mild resistance but when I demonstrated I had made best efforts to pay, and had proactively tried to engage with them to pay the balance due, they realised they were never going to get a penalty invoice to stick and just told me to pay the balance.
Hello there Phil, stalking me again I see? The OP has not committed a parking offence. The parking operator was unable to take correct payment. That is not the OP's fault. He is making best efforts to comply with the parking requirements and should not be penalised for the operator's failings in their own process.
If he continues to make best efforts to pay the balance, and the operator refuses to co-operate, then IF IT EVER WENT TO COURT then all the OP has to do is to show that he made every effort to comply, and the decision has to go in his favour. Gathering evidence that he proactively tried to pay, and that the operator prevented him from making the correct payment is highly pertinent here.
If he does nothing then he will either have to pay the parking invoice (probably £100) or go to court. But if he goes to court, and can't demonstrate that he attempted to pay and engage with the operator, then he will have weakened his case.
In summary, his options are:
a) get the operator to agree he can pay the balance due of a couple of quid and everyone's happy
b) do nothing, wait for the inevitable parking invoice to arrive and pay the £60/£100/whatever
c) do nothing, wait for the inevitable parking invoice to arrive and go to court and take his chances - which will be diminished if he can't evidence he tried option (a)
Given that the OP is demonstrably in the right, option (a) is the easiest and cheapest. To re-iterate, I have just done the exact same thing with a parking operator where the machine wouldn't accept the correct payment for the parking. The operator put up some mild resistance but when I demonstrated I had made best efforts to pay, and had proactively tried to engage with them to pay the balance due, they realised they were never going to get a penalty invoice to stick and just told me to pay the balance.
I'll take it as a compliment.Your advice is out of date and wrong. Yes it might have worked in your one off case, but I suggest that for real world examples of how these things tend to play out, you should perhaps have a look at Pepipoo or MSE Forum for some proper advice regarding these things. Identifying yourself as the driver, regardless of the situation, is never the clever thing to do since Parking Companies rarely take a logical or fair approach to these things.
Waiting for the 'Notice to Keeper' is the smart thing to do. Firstly there is a good chance it may never arrive which means that you will never have to deal with it in any case (and it needs to arrive in the period between 28 - 56 days of the alleged infringement to be valid). Secondly, once it does arrive, it offers you the full protection of the law (POFA 2012) - something which you do not have with your 'lets hope they're reasonable' approach.
Edited by anonymous-user on Tuesday 7th January 14:46
PhilboSE said:
Yes, I didn't detail every step in the process, just the endpoints. Ultimately, at some point, they agree that the OP can pay the balance, or they maintain the parking charge/invoice is valid and then the OP has to decide to pay it or contest it.
In my case a few emails prevented everyone from the hassle of going through the appeals processes. I didn't identify the driver (actually it wasn't me), I just stated that I wanted to pay the balance. If the parking operator had maintained the invoice then I would have gone all the way through the process and ultimately to court, but a simple conversation established that the operator didn't want to try that as much as I didn't.
Of course the OP is free to follow Andy's advice and make life a lot more difficult for himself
Contact them and tell them about a ticket that he might not actually get.....?In my case a few emails prevented everyone from the hassle of going through the appeals processes. I didn't identify the driver (actually it wasn't me), I just stated that I wanted to pay the balance. If the parking operator had maintained the invoice then I would have gone all the way through the process and ultimately to court, but a simple conversation established that the operator didn't want to try that as much as I didn't.
Of course the OP is free to follow Andy's advice and make life a lot more difficult for himself
Wait for NTK in post and deal with it then.
As for end points. Have you considered amateur dramatics as very few PPCs actually go ahead with court. Ironically the most frequent (Parking Eye) are also the most reasonable to deal with so the OP could still be successful at initial appeal or POPLA.
Andy20vt said:
Hello there Phil, stalking me again I see? I'll take it as a compliment.
No Andy, I contribute occasionally to this forum. If you came here other than to rant about parking operators you might have seen me here before. But if you want to take my correcting your bad advice as "stalking" to inflate your fragile ego, go ahead. I'll take it as a compliment.Andy20vt said:
Your advice is out of date and wrong. Yes it might have worked in your one off case, but I suggest that for real world examples of how these things tend to play out, you should perhaps have a look at Pepipoo or MSE Forum for some proper advice regarding these things. Identifying yourself as the driver, regardless of the situation, is never the clever thing to do since Parking Companies rarely take a logical or fair approach to these things.
Waiting for the 'Notice to Keeper' is the smart thing to do. Firstly there is a good chance it may never arrive which means that you will never have to deal with it in any case (and it needs to arrive in the period between 28 - 56 days of the alleged infringement to be valid). Secondly, once it does arrive, it offers you the full protection of the law (POFA 2012) - something which you do not have with your 'lets hope they're reasonable' approach.
Your advice about following the Pepipoo stuff is relevant for people who are aggrieved at being caught out for not paying, and want to make life difficult for the parking company to apply the charge. In these cases the person who parked is on the back foot because they don't have a ticket and haven't made any attempts to pay.Waiting for the 'Notice to Keeper' is the smart thing to do. Firstly there is a good chance it may never arrive which means that you will never have to deal with it in any case (and it needs to arrive in the period between 28 - 56 days of the alleged infringement to be valid). Secondly, once it does arrive, it offers you the full protection of the law (POFA 2012) - something which you do not have with your 'lets hope they're reasonable' approach.
Edited by Andy20vt on Tuesday 7th January 14:46
The OP here has not been caught not paying, he is perfectly willing to pay and has made attempts to do so, but the parking operator's own processes are preventing him. In this case he is on the front foot so the strategy for the optimum outcome is different. My advice is not wrong, because I am able to apply critical thinking to a given situation rather than just spouting the same old internet woo about how to game the process.
You say that the NTK may never arrive. Of course it will. The only process that the parking operators are good at is issuing charges. To hope that somehow the car park doesn't have ANPR or a super diligent ticketing person is naive. Without taking action, the NTK will come. When that happens, the OP needs to contest it. To give himself the best chance of success then he needs to gather the evidence that the charge is inappropriate. If he's made no effort to pay then it doesn't help his case in the appeals process nor any potential court action.
Your approach is based on a long process of gaming the protocols in order to avoid paying, with an uncertain outcome. In the OP's situation, he can very quickly make it go away with reasonable engagement with the operators. He can wait for the inevitable NTK and then go through the appeals process, or he can pre-empt that himself. In the meantime, making attempts to pay that can be evidenced will support the appeal and will lead to a rapid stress-free conclusion.
You need to understand that not all situations are the same and your pepipoo process woo is simply inappropriate in this case.
My wife has spent a lot of time parking in the last 3 months at various train stations, hospital car parks and other parking facilities to attend to a sick parent. I (as RK) have received 3 parking charges in that time all due to the operator's inability to take the correct payment - once because the machine had a sticky keypad and couldn't register one of the letters in her registration plate, one machine which only applied the evening rate rather than the day rate, and one which had a single machine which was out of order. In each case we engaged with the operator (not always easy, their "customer support" number often goes to voicemail or a "mailbox full" bot) but when the inevitable parking charge arrived I just followed the appeal process with the evidence of our attempts to pay, and their inability to take payment, and the charge was cancelled immediately. No stress.
If you parked without any intention of paying, then following the pepipoo woo might work to game the process and frustrate the operator - but that's not pertinent to the OP's situation.
OP - call (or attempt to call - and keep a record of this) the operator, explain you want to pay the difference (they will probably tell you that you can't), get a case number. Keep the evidence, if you get a charge then follow the appeals process, provide the evidence, offer to pay the difference and it will all go away.
pavarotti1980 said:
PhilboSE said:
Yes, I didn't detail every step in the process, just the endpoints. Ultimately, at some point, they agree that the OP can pay the balance, or they maintain the parking charge/invoice is valid and then the OP has to decide to pay it or contest it.
In my case a few emails prevented everyone from the hassle of going through the appeals processes. I didn't identify the driver (actually it wasn't me), I just stated that I wanted to pay the balance. If the parking operator had maintained the invoice then I would have gone all the way through the process and ultimately to court, but a simple conversation established that the operator didn't want to try that as much as I didn't.
Of course the OP is free to follow Andy's advice and make life a lot more difficult for himself
Contact them and tell them about a ticket that he might not actually get.....?In my case a few emails prevented everyone from the hassle of going through the appeals processes. I didn't identify the driver (actually it wasn't me), I just stated that I wanted to pay the balance. If the parking operator had maintained the invoice then I would have gone all the way through the process and ultimately to court, but a simple conversation established that the operator didn't want to try that as much as I didn't.
Of course the OP is free to follow Andy's advice and make life a lot more difficult for himself
Wait for NTK in post and deal with it then.
As for end points. Have you considered amateur dramatics as very few PPCs actually go ahead with court. Ironically the most frequent (Parking Eye) are also the most reasonable to deal with so the OP could still be successful at initial appeal or POPLA.
I agree that dealing with the NTK via the appeal process is the easiest path, but he can build evidence showing that the fault was theirs not his.
I completely agree that he is almost certain to be successful at the initial appeal and I agree again that some of the parking operators can be reasonable. However if they were not, and the operator did go to court, then the OP would want the best possible defence. Or he could just pay the £100.
I fully expect the parking operator to be reasonable and ultimately enable him to pay the difference due on appeal and close the case. My advice is just to make that as likely as possible. It's very little effort.
PhilboSE said:
Contacting them indicating willingness to pay the difference supports his case, if it were ever to get that far.
I agree that dealing with the NTK via the appeal process is the easiest path, but he can build evidence showing that the fault was theirs not his.
I completely agree that he is almost certain to be successful at the initial appeal and I agree again that some of the parking operators can be reasonable. However if they were not, and the operator did go to court, then the OP would want the best possible defence. Or he could just pay the £100.
I fully expect the parking operator to be reasonable and ultimately enable him to pay the difference due on appeal and close the case. My advice is just to make that as likely as possible. It's very little effort.
If its ANPR the PCN will have already been issued following their extremely robust automated processes. Computer says no will be the answerI agree that dealing with the NTK via the appeal process is the easiest path, but he can build evidence showing that the fault was theirs not his.
I completely agree that he is almost certain to be successful at the initial appeal and I agree again that some of the parking operators can be reasonable. However if they were not, and the operator did go to court, then the OP would want the best possible defence. Or he could just pay the £100.
I fully expect the parking operator to be reasonable and ultimately enable him to pay the difference due on appeal and close the case. My advice is just to make that as likely as possible. It's very little effort.
As you have correctly agreed the NTK and appeal is the easiest method so just do that. no need to speak to them
pavarotti1980 said:
If its ANPR the PCN will have already been issued following their extremely robust automated processes. Computer says no will be the answer
As you have correctly agreed the NTK and appeal is the easiest method so just do that. no need to speak to them
Appeal option 1: "I tried to pay the full amount, machine didn't work, now you've issued the ticket please rescind".As you have correctly agreed the NTK and appeal is the easiest method so just do that. no need to speak to them
Appeal option 2: "I tried to pay the full amount, machine didn't work, here's the email I sent your customer services with no response, I tried to call on xxx at yyy but went straight to voicemail, you've issued the ticket but you didn't give me a chance to pay so rescind".
Both should work, option 2 is a much more compelling case for the sake of an email or phone call. If the operator wants to be a dick about it then it's more likely to allow a successful appeal because they can see the OP doesn't have a case to answer.
It's one frigging email. We've spent more time debating the mechanics on this thread.
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