Issue following accident 13 months on

[Sparkzz]

The initial message was deleted from this topic on 19 April 2020 at 15:25

[V8fan]

Has a whiff of 'scam' about it. People get access to data about people who've had accidents and or / claims and try it on. You need to authenticate it, I very much doubt insurance companies would be chasing this sort of thing up at the moment.

It's one step up from the cold calls you get about 'being in an accident.'

[Dracoro]

Just tell them that you want all communication in writing, not over the phone.

Do not give them your address as they already know it.

[Hashtaggggg]

Was it a credit hire agreement for the car?

I had something similar a few years ago, the bill was being queried as it was thousands for a "like for like" replacement offered. At the time I was a little clueless as the the potential issue with credit hire, if the third party does not pay.

Luckly we managed to sort without having to pay out.

Good luck, I guess you could ask for evidence of the offer of their hire car etc. But, also what are your insurance company saying about the debt?

[BertBert]

What did you insurance company tell you then? I presume they asked questions and told you what would happen next?
Save us from guessing

[KungFuPanda]

It wouldn’t been a different “division” of your insurance company, it would have been a claims management firm that gave your insurance company a nice kick back to get your business.

If the other side refuse to pay the hire bill, the hire company will have to issue Court proceedings in your name to seek to recover the cost of hire. You will have to provide as much assistance to them throughout this process which could ultimately result in you having to go to Court to justify the need for a hire vehicle.

[TwigtheWonderkid]

KungFuPanda said:

If the other side refuse to pay the hire bill, the hire company will have to issue Court proceedings in your name to seek to recover the cost of hire.

The hire company will have been paid initially by the OP's own insurer. This isn't credit hire I suspect. It's his insurers who are out of pocket, not the hire company.

[PSB1]

KungFuPanda said:

It wouldn’t been a different “division” of your insurance company, it would have been a claims management firm that gave your insurance company a nice kick back to get your business.

If the other side refuse to pay the hire bill, the hire company will have to issue Court proceedings in your name to seek to recover the cost of hire. You will have to provide as much assistance to them throughout this process which could ultimately result in you having to go to Court to justify the need for a hire vehicle.

The whole practice is an utter farce. For you average ph'er, it's not a problem as we usually know how to swerve this. But for the average punter, it's easy to get conned into accepting the offer of 'help' after being involved in a collision.

As the saying goes, 'only a mousetrap gives you free cheese'.

Total con-artists.

[Pica-Pica]

Dracoro said:

Just tell them that you want all communication in writing, not over the phone.

Do not give them your address as they already know it.

And always use a ‘dead-letter’ e-mail address for these type of responses.

[NMNeil]

Sparkzz said:

I had a non fault accident 13 months ago. All settled as far as I knew.

I received a phone call today from the division of my insurance company that provided my hire car. They are claiming the at fault parties insurance are refusing to pay for the hire as they offered me a hire vehicle.
Dave

As your insurers for a copy of the paperwork they received from the at fault party insurers where they offered to hire a vehicle for you.

[martinbiz]

TwigtheWonderkid said:

KungFuPanda said:

If the other side refuse to pay the hire bill, the hire company will have to issue Court proceedings in your name to seek to recover the cost of hire.

The hire company will have been paid initially by the OP's own insurer. This isn't credit hire I suspect. It's his insurers who are out of pocket, not the hire company.

Sounds to me like a wrangle between insurance companies and for them alone to sort out. Even if they did offer the OP a car which he didn’t take up, they wouldn’t have been getting it for free, assuming the alternative hire charges are reasonable, I can’t really see where the problem is

[Davie_GLA]

Did you use an accident management company?

Deleted post but previously quoted.

I had an accident and I used an AMC. I was told that there was a risk that I would need to stump if for said hire car but I guess I got lucky and it all worked out.

[KungFuPanda]

TwigtheWonderkid said:

KungFuPanda said:

If the other side refuse to pay the hire bill, the hire company will have to issue Court proceedings in your name to seek to recover the cost of hire.

The hire company will have been paid initially by the OP's own insurer. This isn't credit hire I suspect. It's his insurers who are out of pocket, not the hire company.

In that case, the rates claimed by either insurer will be broadly similar and based on spot hire rates (or those available to insurers) rather than credit hire rates. So why should the TP insurer raise a dispute over it?

I still think it’s credit hire but we’ll never know now.