Garage scissor lift
Discussion
Hi Chaps
I purchased a car scissor lift in December 2019, it was problematic from the word go tbh.
I now have a problem with it, albeit probably an easy fix but called the company and they are saying the warranty of 2 years covers parts only.
It does state this. on my receipt.
My question is, is this legal?
I would have thought that when selling an item that it has to be fit for purpose and last a reasonable amount of time?
Are they permitted to simply state 'parts only'?
Cheers
I purchased a car scissor lift in December 2019, it was problematic from the word go tbh.
I now have a problem with it, albeit probably an easy fix but called the company and they are saying the warranty of 2 years covers parts only.
It does state this. on my receipt.
My question is, is this legal?
I would have thought that when selling an item that it has to be fit for purpose and last a reasonable amount of time?
Are they permitted to simply state 'parts only'?
Cheers
Two things going on here...
A 2 year warranty on parts which they have given
Your statutory rights regarding fitness for purpose, function, safety, warranty etc.
They will probably say that the former doesn't affect your statutory rights and they are right even if they haven't said it.
Bert
A 2 year warranty on parts which they have given
Your statutory rights regarding fitness for purpose, function, safety, warranty etc.
They will probably say that the former doesn't affect your statutory rights and they are right even if they haven't said it.
Bert
BertBert said:
Two things going on here...
A 2 year warranty on parts which they have given
Your statutory rights regarding fitness for purpose, function, safety, warranty etc.
They will probably say that the former doesn't affect your statutory rights and they are right even if they haven't said it.
Bert
Thanks BertA 2 year warranty on parts which they have given
Your statutory rights regarding fitness for purpose, function, safety, warranty etc.
They will probably say that the former doesn't affect your statutory rights and they are right even if they haven't said it.
Bert
Not worth be pursuing?
I just get the parts and find my own engineer to fit?
Appreciate your reply
mattyprice4004 said:
If it’s an easy fix, can you not DIY it or ask a competent friend to help out?
What the letter of the law says and what is best to avoid grey hairs are two very different things.
I am not a lift engineer neither of any of my friends.....What the letter of the law says and what is best to avoid grey hairs are two very different things.
The lift should not need the attention of an engineer when it is 8 months old.
TROOPER88 said:
Dave. said:
Would be nice if you mentioned (maybe in one of the other threads) which it is you bought so we know which to avoid.
I think that is called naming and shaming and is not permitted on here
Was it a DIY installation?
If so I have a certain sympathy with the company. That can’t know if it was installed correctly eg on a level floor.
Can you get the company out to fix the problem , find out what was wrong and do a small claims for the labour charge.
Of course this depends on the nature of the problem.
I own a 3 ton scissor lift which cost around £1500, and I’ve had numerous minor issues with it the whole time during the 18 months I’ve had it.
It was supplied by a large UK based garage equipment supply company.
It appears that even fairly reputable UK based companies source these lifts from China, often having them painted and branded as their own make, or some other ‘European’ sounding brand. But they are mostly all the same model from China.
Mine has suffered numerous issues with the lowering solenoids, the wiring, a sensor, and the side guards simply snapping off when stood on by a relatively light person.
The seller also said it was covered by a ‘2 year parts only’ warranty and has sent me various bits and pieces to repair it with, which I have begrudgingly done.
They seem to have a warehouse of parts ready to keep sending out to repair all the cheap faulty lifts they are selling.
I agree with you that it simply shouldn’t be faulty in the first place, especially when used for occasional work such as lofting a car once every 2-3 weeks or so.
After the second fault in 6 months, I asked them to “come and take it away or I’ll send it back to you, and refund me” and they just said no.
The sellers know they have you over a barrel, and the hassle of dismantling it, packing it up, and sending it back to them would be huge given these things weigh a literal ton.
It was supplied by a large UK based garage equipment supply company.
It appears that even fairly reputable UK based companies source these lifts from China, often having them painted and branded as their own make, or some other ‘European’ sounding brand. But they are mostly all the same model from China.
Mine has suffered numerous issues with the lowering solenoids, the wiring, a sensor, and the side guards simply snapping off when stood on by a relatively light person.
The seller also said it was covered by a ‘2 year parts only’ warranty and has sent me various bits and pieces to repair it with, which I have begrudgingly done.
They seem to have a warehouse of parts ready to keep sending out to repair all the cheap faulty lifts they are selling.
I agree with you that it simply shouldn’t be faulty in the first place, especially when used for occasional work such as lofting a car once every 2-3 weeks or so.
After the second fault in 6 months, I asked them to “come and take it away or I’ll send it back to you, and refund me” and they just said no.
The sellers know they have you over a barrel, and the hassle of dismantling it, packing it up, and sending it back to them would be huge given these things weigh a literal ton.
Drawweight said:
Was it a DIY installation?
If so I have a certain sympathy with the company. That can’t know if it was installed correctly eg on a level floor.
Can you get the company out to fix the problem , find out what was wrong and do a small claims for the labour charge.
Of course this depends on the nature of the problem.
No, they come virtually fully assembled.If so I have a certain sympathy with the company. That can’t know if it was installed correctly eg on a level floor.
Can you get the company out to fix the problem , find out what was wrong and do a small claims for the labour charge.
Of course this depends on the nature of the problem.
The company do not do call outs
Lord Marylebone said:
I own a 3 ton scissor lift which cost around £1500, and I’ve had numerous minor issues with it the whole time during the 18 months I’ve had it.
It was supplied by a large UK based garage equipment supply company.
It appears that even fairly reputable UK based companies source these lifts from China, often having them painted and branded as their own make, or some other ‘European’ sounding brand. But they are mostly all the same model from China.
Mine has suffered numerous issues with the lowering solenoids, the wiring, a sensor, and the side guards simply snapping off when stood on by a relatively light person.
The seller also said it was covered by a ‘2 year parts only’ warranty and has sent me various bits and pieces to repair it with, which I have begrudgingly done.
They seem to have a warehouse of parts ready to keep sending out to repair all the cheap faulty lifts they are selling.
I agree with you that it simply shouldn’t be faulty in the first place, especially when used for occasional work such as lofting a car once every 2-3 weeks or so.
After the second fault in 6 months, I asked them to “come and take it away or I’ll send it back to you, and refund me” and they just said no.
The sellers know they have you over a barrel, and the hassle of dismantling it, packing it up, and sending it back to them would be huge given these things weigh a literal ton.
Clearly the same company as I used!It was supplied by a large UK based garage equipment supply company.
It appears that even fairly reputable UK based companies source these lifts from China, often having them painted and branded as their own make, or some other ‘European’ sounding brand. But they are mostly all the same model from China.
Mine has suffered numerous issues with the lowering solenoids, the wiring, a sensor, and the side guards simply snapping off when stood on by a relatively light person.
The seller also said it was covered by a ‘2 year parts only’ warranty and has sent me various bits and pieces to repair it with, which I have begrudgingly done.
They seem to have a warehouse of parts ready to keep sending out to repair all the cheap faulty lifts they are selling.
I agree with you that it simply shouldn’t be faulty in the first place, especially when used for occasional work such as lofting a car once every 2-3 weeks or so.
After the second fault in 6 months, I asked them to “come and take it away or I’ll send it back to you, and refund me” and they just said no.
The sellers know they have you over a barrel, and the hassle of dismantling it, packing it up, and sending it back to them would be huge given these things weigh a literal ton.
Bunch of clowns
Lord Marylebone said:
Quite possibly, but there are a few shops/companies in the UK Selling various slightly different versions of the same Chinese scissor lifts, so it could be any of them.
They are all as bad as each other.
GEGThey are all as bad as each other.
Run by a absolute clown
If I thought it was worth the while, I have absolutely no problem opening up an online money claim.
Chance of getting a full refund and the lift picked up????
I don’t think there’s a single piece of decent garage equipment coming out if China.
About 15 years ago I was involved in a business distributing such stuff from one of Europe’s largest manufacturers.
Unknown to us they began having a lot of stuff made in China. Mainly lifts because they’re easier than some other stuff.
It was junk. Without exception. We only had a couple of shipments. The first deliveries suffered endless issues. We began to assemble them in or workshop before shipping, and changing, modifying bits as we went.
They still only lasted a short time before interlocks, hydraulics, electrics would randomly fail.
Our competitors suffered similarly, one much worse when a four poster failed and dropped from almost full height to the ground, wrecking the car on it.
From then on we stopped accepting Chinese equipment, though we did later sell some Korean stuff after trialling it properly.
About 15 years ago I was involved in a business distributing such stuff from one of Europe’s largest manufacturers.
Unknown to us they began having a lot of stuff made in China. Mainly lifts because they’re easier than some other stuff.
It was junk. Without exception. We only had a couple of shipments. The first deliveries suffered endless issues. We began to assemble them in or workshop before shipping, and changing, modifying bits as we went.
They still only lasted a short time before interlocks, hydraulics, electrics would randomly fail.
Our competitors suffered similarly, one much worse when a four poster failed and dropped from almost full height to the ground, wrecking the car on it.
From then on we stopped accepting Chinese equipment, though we did later sell some Korean stuff after trialling it properly.
REALIST123 said:
I don’t think there’s a single piece of decent garage equipment coming out if China.
Yeah there is , but like everything else. You get what you pay for.When I say you, I don't mean 'YOU', but rather the company that is doing the purchasing and selling in to you. If they want to spend pennies on the dollar so that they can sell it on cheap and still make maximum profit, well you'll get what you or they paid for.
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