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Will my credit card company be liable or able to help on a dress that my partner purchased in Feb this year? It was for a wedding which is now not going ahead due to covid19. The dress hasnt left the shop or been altered. Was paid via visa and cost was approx £500. They have offered to give a £500 credit note but not a refund.
Edited by dba7108 on Tuesday 25th August 16:31
A credit card won’t just refund you because you changed your mind.
How is that fair on the shop? Common decency / sense surely tells you they should be paid for supplying a custom-ordered product that you ordered and is now ready for you...!
They won’t be able to return it to the supplier after this length of time, so will be out of pocket through no fault of their own.
How is that fair on the shop? Common decency / sense surely tells you they should be paid for supplying a custom-ordered product that you ordered and is now ready for you...!
They won’t be able to return it to the supplier after this length of time, so will be out of pocket through no fault of their own.
dba7108 said:
The dress hasnt left the shop or been altered. Was paid via visa and cost was approx £500. They have offered to give a £500 credit note but not a refund.
Any chance the dress could be taken out to a 48" chest? Edited by dba7108 on Tuesday 25th August 16:31
Also, what colour is it? I'm told that sky blue really makes my beard pop.
Sheepshanks said:
This situation seems to fit the case law example of a frustrated contract quite well?
Really how do you work that one out?Contract for the shop to provide the dress and OP to pay shop for Dress.
Shop has dress ready for collection and OP has paid shop.
So, other than the actual exchange, both parties have fulfilled their obligations of the contract.
dba7108 said:
Will my credit card company be liable or able to help on a dress that my partner purchased in Feb this year? It was for a wedding which is now not going ahead due to covid19. The dress hasnt left the shop or been altered. Was paid via visa and cost was approx £500. They have offered to give a £500 credit note but not a refund.
I feel your pain but as others have said, the business have met their end and are probably struggling with lots of brides postponing weddings and having to be closed for 3 months with no new income.Edited by dba7108 on Tuesday 25th August 16:31
As you said partner I assume you still want to get married so why not keep the dress or exchange it? a credit note is not worth paper its written on if that business fails so I'd really not recommend that unless you can sell that credit onto another bride who wants a dress from that supplier to mitigate your losses.
Get married anyway!
In seriousness, I did exactly this. All 2020 plans were lifted and shifted to 2021 and we had a 30 person ceremony at the church with no reception. Next year I'll do it all again fingers crossed with the full guest list.
Cost a small fortune as my other half has kept THE dress for next year so went out and bought another dress for 2020! I wore my wedding suit and its hung back up, no groomsmen, no bridesmaids so all their stuff is sat stored ready for next year.
The biggest issue is insurance, once you're married + 24 hours for reception the policy ends. We are currently not insured if any supplier fails because I can only find 1 insurer who cover blessings/vow renewals with a full wedding policy and they are not issuing new policies at the moment.
Marcellus said:
Sheepshanks said:
This situation seems to fit the case law example of a frustrated contract quite well?
Really how do you work that one out?Contract for the shop to provide the dress and OP to pay shop for Dress.
Shop has dress ready for collection and OP has paid shop.
So, other than the actual exchange, both parties have fulfilled their obligations of the contract.
Legal stuff is always a bit vague so as to keep lawyers in business, but, for example: https://excellolaw.co.uk/excellolaw-blogs/covid-19...
People have been using this to get out of holiday (particularly cottages etc) bookings when really they should have had decent insurance to cover it.
Sheepshanks said:
It was for dress for a wedding and the wedding didn't go ahead due to no fault of either party.
Legal stuff is always a bit vague so as to keep lawyers in business, but, for example: https://excellolaw.co.uk/excellolaw-blogs/covid-19...
the contract has been honored already, the store has the dress and it is available for collection.Legal stuff is always a bit vague so as to keep lawyers in business, but, for example: https://excellolaw.co.uk/excellolaw-blogs/covid-19...
the contract with the shop wasn't for them to provide a dress to be worn at x event on x date, it was simply to provide a dress.
The only way i see round that would have been if the store despite being in possession of the dress did not make it available for collection/delivery as they were forced to close but that isnt the case.
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