Extended warranty help
Discussion
Hopefully someone can give some advice on a situation my I find myself in, My partner bought and approved used car in late June of this year early August after locking the car at night we heard a horrible noise and it turned out the passenger wing mirror had folded itself against the door creasing it. Spoke to the dealership and they asked us to bring it in and said the warranty company will sort it. Fast forward a few weeks and they now say the warranty company will pay for the mirror to be sorted but not the crease on the door and we will have to pay for that. I find it odd that neither the dealership or warranty company will put the car back to its previous condition either especially considering the time scale from purchase to fault and if the mirror hadn’t of been faulty the door wouldn’t of got dented. Any help would be gratefully appreciated as I find myself banging my head against a wall with them.
Harfi88 said:
Hopefully someone can give some advice on a situation my I find myself in, My partner bought and approved used car in late June of this year early August after locking the car at night we heard a horrible noise and it turned out the passenger wing mirror had folded itself against the door creasing it. Spoke to the dealership and they asked us to bring it in and said the warranty company will sort it. Fast forward a few weeks and they now say the warranty company will pay for the mirror to be sorted but not the crease on the door and we will have to pay for that. I find it odd that neither the dealership or warranty company will put the car back to its previous condition either especially considering the time scale from purchase to fault and if the mirror hadn’t of been faulty the door wouldn’t of got dented. Any help would be gratefully appreciated as I find myself banging my head against a wall with them.
What the heck, how does a door get creased by a folding mirror? Do you have a picture? You need to read the terms and conditions of the warranty, in particular what it says about "consequential damage". Quite likely, what the dealer is telling you is correct. I believe it is common for this type of warranty to exclude damage to a part that is not itself covered, even when caused by the failure of a covered part. Bodywork is typically an excluded part (i.e. not covered) but, again, the terms and conditions will tell you. If, after checking, you believe the decision is wrong there will be a complaint procedure specified in the warranty terms that you should follow.
Thanks for the reply I will look at the policy again. Am I being unreasonable for expecting a degree of goodwill from the dealer after spending a fair amount on a car to sort the issue ? They are suggesting we pay for a PDR guy to have a go at the dent even though they admit it won’t be perfect. It was perfect before the mirror parked itself in the door.
Thanks for the reply I will look at the policy again. Am I being unreasonable for expecting a degree of goodwill from the dealer after spending a fair amount on a car to sort the issue ? They are suggesting we pay for a PDR guy to have a go at the dent even though they admit it won’t be perfect. It was perfect before the mirror parked itself in the door.
I should perhaps add that, apart from the warranty, there might (emphasise might) be some protection from general consumer rights. Your partner would have to argue that the car was not "of satisfactory quality" when you bought it. I think in this case this would involve arguing that there was some fault present when your partner bought the car that did not manifest itself until later. Perhaps damaged wiring that eventually failed? As you had the car for less than six months, the onus would be on the dealer to show that the fault was not present or developing when the car was sold. If, as I suspect, the warranty does not help your partner might have a conversation with the dealer around the Consumer Rights Act 2015, perhaps with the benefit of some advice from Citizens Advice. IANAL, of course, and they might want to take professional advice if the costs involved justify it.
I never see the point on folding mirrors. Certainly the F30 BMW has a very prominent protective edge, that ensures no damage To the crucial part of the mirror housing and glass, and secondly, the body width is only just wider that the overall width, so little is gained.
Like, a previous post, how does a mirror damage a door? Door side glass maybe.
I would fight that, if a failure of one part damages another part, that seems a fair claim to me.
Like, a previous post, how does a mirror damage a door? Door side glass maybe.
I would fight that, if a failure of one part damages another part, that seems a fair claim to me.
As already stated - many warranties do specifically exclude consequential damage. Although if I'd bought a car that recently, I'd be asking the dealer to contribute.
If it has not damaged the paint, a good PDR specialist should be able to make it pretty much perfect. I had a small dent years ago just as my curved front wing became a "corner" so that it was flat as part of the side of the wheel arch. I was told that it would not be possible to fix this with PDR because there was an "edge". In fact, it was done perfectly - even I couldn't tell it had been dented there before, and I knew it had.
If you want to upload a picture, in the reply part - look for the "upload an image (beta)" hyperlink (above the main text box).
If it has not damaged the paint, a good PDR specialist should be able to make it pretty much perfect. I had a small dent years ago just as my curved front wing became a "corner" so that it was flat as part of the side of the wheel arch. I was told that it would not be possible to fix this with PDR because there was an "edge". In fact, it was done perfectly - even I couldn't tell it had been dented there before, and I knew it had.
If you want to upload a picture, in the reply part - look for the "upload an image (beta)" hyperlink (above the main text box).
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