Childcare isolation costs

[Idiot88]

First and foremost I hope this is in the correct section, apologies if not and if the moderators can move as required please.

Daughter number 1 had a cough Tuesday evening, so we contacted our employers, daughter 1s schools and daughter 2s nursery (paid placement) Immediately and booked a test. Wednesday daughter 2 was supposed to attend nursery and couldn’t. Test results come back negative today, Thursday (thank goodness), but the nursery have stipulated that the paid placement won’t be refunded or moved - I’d prefer moved as we want her to spend more time with other children.

As isolation is government law etc where do we stand with the payment, can anyone advise please?

Thanks in advance.

[Idiot88]

Forgot to add, childcare contract states if the child is unwell (daughter 2) then we lose the days booking at our expense, which I understand and complied with previously but the fact that daughter 1 is unwell and the guidance was to isolate it seems unjust.

[t.boydy]

You pay.......

Not the childcare’s issue, they had the space and the booking.

Hardly fair to punish them by not paying

IMO ???????

Edited by t.boydy on Thursday 8th October 19:38

[DoubleD]

Unjust in what way?

[Idiot88]

Thank you for the fast reply’s,

I have paid already as I’m not sure on where I stand with it currently hence the question. I’m asking the question as there is a service that’s been paid for that I have been prohibited from using (I’m not questions the measures of isolation - that I get).

[xx99xx]

Then your issue would be with the government (who have prohibited you) and not with the provider (who are following government advice).

Are we talking just 2 days worth of nursery here?

[Rivenink]

Ideally, they'd move the booking.

But if they're oversubscribed, they probably don't really care if you never book again with them. If they're barely scraping by, they probably can't afford to lose the money.

Someone has to lose money here: either you or them. If they refund you or move your booking, they lose money.

I think where you stand is that you've lost the money on the booking. Sorry

[DoubleD]

xx99xx said:

Are we talking just 2 days worth of nursery here?

It seems to be!

[mattyprice4004]

Your kid didn’t attend, that’s your loss to bear not theirs. Regardless of reason the place was available.

[Durzel]

Just pretend that your daughter went for those two days and get on with your life.

[wolfie1978]

It's the same as if you were booked to attend on a Monday and it was a bank holiday, you pay and they don't provide the childcare. I questioned this when our 3rd was going through nursery and we were being charged for bank holidays with no attendance. I made sure child number 4 didn't attend on Mondays

[Daston]

When it cpmes to childcare I quickly learnt you pay....pretty much everytime for what ever reason. The only times we were not charged anything was due to Christmas. Our new Preschool also allows 2 weeks holiday where they wont charge (however Sons Childminder will still charge 50%)

[PorkInsider]

Are you not in exactly the same position now as you would be if your daughter DID attend on the missed days?

[Drumroll]

wolfie1978 said:

It's the same as if you were booked to attend on a Monday and it was a bank holiday, you pay and they don't provide the childcare. I questioned this when our 3rd was going through nursery and we were being charged for bank holidays with no attendance. I made sure child number 4 didn't attend on Mondays

So for the sake of a few Mondays that are bank holidays your 4th child didn't go in on any Monday? Maybe you shouldn't have had a 4th child if money was that tight.

[pavarotti1980]

Drumroll said:

So for the sake of a few Mondays that are bank holidays your 4th child didn't go in on any Monday? Maybe you shouldn't have had a 4th child if money was that tight.

The tone i got was that he didnt want to pay for something he wasnt getting not that he couldnt afford it given that he hasnt mentioned affordability in his post

[vikingaero]

Does the OP realise that the Nursery has fixed costs and also costs in ensuring that there is the correct ratio of staff to children? Those costs still exist even if a child is ill.

[DoubleD]

pavarotti1980 said:

The tone i got was that he didnt want to pay for something he wasnt getting not that he couldnt afford it given that he hasnt mentioned affordability in his post

He had a space at the nursery that he had booked, its not the nurseries fault that he didn't use it.

[Sheepshanks]

wolfie1978 said:

It's the same as if you were booked to attend on a Monday and it was a bank holiday, you pay and they don't provide the childcare. I questioned this when our 3rd was going through nursery and we were being charged for bank holidays with no attendance. I made sure child number 4 didn't attend on Mondays

I guess it's slightly annoying if you're self-employed but as an employee you wouldn't be very impressed if your company didn't pay you for Bank Holidays.

[Drumroll]

Sheepshanks said:

wolfie1978 said:

It's the same as if you were booked to attend on a Monday and it was a bank holiday, you pay and they don't provide the childcare. I questioned this when our 3rd was going through nursery and we were being charged for bank holidays with no attendance. I made sure child number 4 didn't attend on Mondays

I guess it's slightly annoying if you're self-employed but as an employee you wouldn't be very impressed if your company didn't pay you for Bank Holidays.

But it is not really the same thing. It is more like paying for a gym membership but the gym doesn't open on a bank holiday.

[wolfie1978]

Drumroll said:

So for the sake of a few Mondays that are bank holidays your 4th child didn't go in on any Monday? Maybe you shouldn't have had a 4th child if money was that tight.

Are you a tt in all your replies? We paid for an extra day each week over what was provided free of charge so to maximise the time the 4th was in nursery we didn't opt for a Monday. We simply ensured we got the maximum return for the cost.