Shipping Costs Changed When Placing Order
Discussion
As I often do, I ordered 3 bits of tat on Ali Express for a total of £11.27 with free shipping, and as per Brexit it added 20% VAT on the total. However, when the invoice came through it had charged me £13.40 tax and a whopping £55.71 shipping!
Now I know what you're thinking, I must have picked this option because it is there. But there was absolutely no way I did as I would have never ordered it. In fact, to do so you would have to go to a drop down menu on the checkout and deliberately select it so can't be done by accident. Somehow it changed to a different shipping method after placing the order. Package has been dispatched via FedEx and the seller isn't interested. Is there anything I can do to dispute the charges, or refuse the shipment?
Now I know what you're thinking, I must have picked this option because it is there. But there was absolutely no way I did as I would have never ordered it. In fact, to do so you would have to go to a drop down menu on the checkout and deliberately select it so can't be done by accident. Somehow it changed to a different shipping method after placing the order. Package has been dispatched via FedEx and the seller isn't interested. Is there anything I can do to dispute the charges, or refuse the shipment?
I think I also found when it realises you're shipping to the UK its recently started changing the shipping/sender location to a European/UK orientated warehouse for many of the orders without asking, basically since the 20% VAT was enforced by them. Its actually often cheaper to find the bits you need on Amazon etc now.
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