Returning used car part
Returning used car part
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Discussion

scoey1001

Original Poster:

921 posts

110 months

Friday 18th June 2021
quotequote all
So ignoring advice i bought a cheap MAF sensor (£35 Vs £120 for genuine). It initially cleared to fault code I was getting and starting improved but after just 3 days it has failed throwing an EML.

The company i bought it from is a German parts specialist who sell all sorts including genuine bits aswell. It says on their website they have a 30 days no quibble guarantee if you aren't happy with the quality etc. but then also says on their returns policy that any parts that have been fitted will not be eligible for return.

99% sure it won't come to a dispute over £35 but interested to know what the law is on this? Do I have to provide proof from a professional the part has failed somehow e.g garage report? To save hassle I could probably just say I haven't used it as you wouldn't be able to tell but rather be honest.

davek_964

11,246 posts

204 months

Friday 18th June 2021
quotequote all
So you replaced a failed MAF with another (non OEM MAF) which worked for 3 days, and then failed.

How do you know that some other underlying problem isn't the cause? (For example, I know that oiled air filters can screw up MAFs)

Hashtaggggg

2,343 posts

98 months

Friday 18th June 2021
quotequote all
Chuck it in the bin, and move on with life.

It is standard practice for suppliers not to accept used parts back

scoey1001

Original Poster:

921 posts

110 months

Friday 18th June 2021
quotequote all
davek_964 said:
So you replaced a failed MAF with another (non OEM MAF) which worked for 3 days, and then failed.

How do you know that some other underlying problem isn't the cause? (For example, I know that oiled air filters can screw up MAFs)
You could well have a point. I'm going off an obdeleven reader and the internet's interpretation of the codes/live data it's giving me. I thought the original sensor had just run its course as it was over 100k miles old and then the second cheap sensor failed with the same code but as you say there could be an underlying cause.

I think I will just bin it then and do some more investigating before I fit a replacement.

mgv8

1,657 posts

300 months

Friday 18th June 2021
quotequote all
If (as is being talked about below) the part has a fault then yes you can get your cash back or swapped. You are not returning a good part but something that is broken.

C-J

394 posts

80 months

Friday 18th June 2021
quotequote all
scoey1001 said:
You could well have a point. I'm going off an obdeleven reader...
should that be OBD2?

C-J

394 posts

80 months

Friday 18th June 2021
quotequote all
With non-OEM MAFs there is a degree of pot luck I think.

I killed an original Bosch one, and replaced with a supposedly identical OEM Bosch MAF (i.e. same part number) but already installed in a short pipe section for a different vehicle - I swapped them out and fortunately the new one worked fine.

A possible option if you can find out what other vehicles the same MAF part number is installed in.

grumpy52

6,061 posts

195 months

Friday 18th June 2021
quotequote all
Often it will be a dodgy plug not making contact properly . After 100k miles the contact points start to fail or a wire starts to go .
Clean everything up , clear the fault and away you go .
The basic diagnostic tools only tell you where the fault is being indicated.
The real diagnostic experts will get all the values and trace the true fault.
Most main dealer technicians only do what the machines tell them .

98elise

32,556 posts

190 months

Friday 18th June 2021
quotequote all
C-J said:
scoey1001 said:
You could well have a point. I'm going off an obdeleven reader...
should that be OBD2?

unident

6,702 posts

80 months

Friday 18th June 2021
quotequote all
98elise said:
C-J said:
scoey1001 said:
You could well have a point. I'm going off an obdeleven reader...
should that be OBD2?
I think he replaced his 710 cap too


C-J

394 posts

80 months

Friday 18th June 2021
quotequote all
unident said:
I think he replaced his 710 cap too

smile


bobtail4x4

4,405 posts

138 months

Friday 18th June 2021
quotequote all
C-J said:
scoey1001 said:
You could well have a point. I'm going off an obdeleven reader...
should that be OBD2?
OBD eleven is a self scan kit
https://www.ebay.co.uk/itm/143928028916?hash=item2...

waynecyclist

14,659 posts

143 months

Friday 18th June 2021
quotequote all
Would the part not be covered under warranty, if it failed

C-J

394 posts

80 months

Friday 18th June 2021
quotequote all
bobtail4x4 said:
C-J said:
scoey1001 said:
You could well have a point. I'm going off an obdeleven reader...
should that be OBD2?
OBD eleven is a self scan kit
https://www.ebay.co.uk/itm/143928028916?hash=item2...
Aha - makes sense now.
Cheers.

944 Man

1,952 posts

161 months

Friday 18th June 2021
quotequote all
Either you are, or they are, confusing their customer service policy with your rights as a consumer. If something wasnt fit then it is the law which facilitates your returning it to the retailer and not their customer service policy. This isnt a change of mind.

sospan

2,755 posts

251 months

Friday 18th June 2021
quotequote all
Ideally you need to check the incoming air system. Clean air filter etc. Also make sure the electrical connections are good.
You say the replacement MAF was ok for 3 days then the fault returned. That hints at either unlucky with a MAF that failed again or something else causing the same fault.
Check everything carefully before refitting a MAF. Even fitting a new OE one might not work if there is a problem elsewhere.

scoey1001

Original Poster:

921 posts

110 months

Friday 18th June 2021
quotequote all
sospan said:
Ideally you need to check the incoming air system. Clean air filter etc. Also make sure the electrical connections are good.
You say the replacement MAF was ok for 3 days then the fault returned. That hints at either unlucky with a MAF that failed again or something else causing the same fault.
Check everything carefully before refitting a MAF. Even fitting a new OE one might not work if there is a problem elsewhere.
Thanks for the advice. I will buy a cleaning kit for the cone filter as perhaps it needs doing although it's only done 5k miles. Will also check/clean connections. I do have some live data from when I first got the MAF code but not really sure how to interpret it to be honest.


Hashtaggggg

2,343 posts

98 months

Friday 18th June 2021
quotequote all
Cone filter you say,

scoey1001

Original Poster:

921 posts

110 months

Friday 18th June 2021
quotequote all
Hashtaggggg said:
Cone filter you say,
Yes it's a Ramair cold air intake that came with the car. Not too keen on the noise myself but I've left it on for now.

Hashtaggggg

2,343 posts

98 months

Friday 18th June 2021
quotequote all
Could that be the cause of your problems?