Refund of deposit
Discussion
Hi all, have a question re a deposit not being returned.
Bought a car which had been remapped and had a decat. I changed to a sports cat as it was too anti social, so the map needed tweaking as it was giving fault codes out etc.
Called tuning company to book and they asked for £100 deposit which I paid over the phone by credit card. No mention was made of refundable/non refundable and nothing on their website about this. I took it as this would be taken from the final amount (as was the case with the original remap which I have receipts for).
Anyway got the work done all good and paid via debit card . Nothing on the invoice mentions the deposit just parts/labour for the day (it also needed a new sensor). To be honest I forgot about the deposit at the time but have since contacted them by email to ask when it will be returned and heard nothing. Tried phoning also but the guy was unavailable and didn't return my call. This was over a week ago now. Will try again but if I get no response can I use section 75? The deposit by credit card was exactly £100 and the other work was £200 odd. Cheers
Bought a car which had been remapped and had a decat. I changed to a sports cat as it was too anti social, so the map needed tweaking as it was giving fault codes out etc.
Called tuning company to book and they asked for £100 deposit which I paid over the phone by credit card. No mention was made of refundable/non refundable and nothing on their website about this. I took it as this would be taken from the final amount (as was the case with the original remap which I have receipts for).
Anyway got the work done all good and paid via debit card . Nothing on the invoice mentions the deposit just parts/labour for the day (it also needed a new sensor). To be honest I forgot about the deposit at the time but have since contacted them by email to ask when it will be returned and heard nothing. Tried phoning also but the guy was unavailable and didn't return my call. This was over a week ago now. Will try again but if I get no response can I use section 75? The deposit by credit card was exactly £100 and the other work was £200 odd. Cheers
MontyPythonX said:
If there's nothing on the invoice about it, is it possible that the invoiced amount already includes a deduction for the deposit?
Ie the work should have been £300, but you've already paid £100, so the invoice just shows £200?
The invoice just shows Ie the work should have been £300, but you've already paid £100, so the invoice just shows £200?
1. Tuning alteration at £75
2. Sensor at £80
3. Labour costs at £40
Plus VAT.
Which comes to the amount i paid on the day by debit card. No mention or indication (from the pricing) that the deposit was deducted.
On the invoice for the original remap (paid by previous owner) it clearly states that the deposit was paid a couple of weeks before and this was knocked off the final bill.
Edited by scoey1001 on Thursday 8th July 14:20
Your invoice shows £195+ VAT, or £234.
You say you paid that £234 on the day, but that you have also paid £100 in advance as a deposit; so have paid £334 in total.
When this is compared to the price paid for the same work on the original invoice, have you overpaid by £100? If so, you probabaly do have a claim.
If the previous owner also paid around £300 for the same work, you probabaly don't have a leg to stand on.
You say you paid that £234 on the day, but that you have also paid £100 in advance as a deposit; so have paid £334 in total.
When this is compared to the price paid for the same work on the original invoice, have you overpaid by £100? If so, you probabaly do have a claim.
If the previous owner also paid around £300 for the same work, you probabaly don't have a leg to stand on.
Rivenink said:
Your invoice shows £195+ VAT, or £234.
You say you paid that £234 on the day, but that you have also paid £100 in advance as a deposit; so have paid £334 in total.
When this is compared to the price paid for the same work on the original invoice, have you overpaid by £100? If so, you probabaly do have a claim.
If the previous owner also paid around £300 for the same work, you probabaly don't have a leg to stand on.
Hi, correct on the first bit. I paid for the work on the day as outlined on the invoice in full. Also paid £100 deposit which I want back. You say you paid that £234 on the day, but that you have also paid £100 in advance as a deposit; so have paid £334 in total.
When this is compared to the price paid for the same work on the original invoice, have you overpaid by £100? If so, you probabaly do have a claim.
If the previous owner also paid around £300 for the same work, you probabaly don't have a leg to stand on.
The original invoice isn't really comparable in price as it was for a full remap, this was just for a map tweak. His invoice shows he was due to pay £360, but only paid £310 as he had left a £50 deposit when booking.
Just wish they would get back to me, they were very quick at replying when discussing the work.
Is the company mobile or do they have premises?
If they have premises just call in and explain this issue to them.
If they are ignoring you have you tried getting a friend to email them or call them to see if they are working or closed for whatever reason.
Have they had to isolate due to Covid?
There could be numerous reasons that need looking at.
Hope you get sorted.
If they have premises just call in and explain this issue to them.
If they are ignoring you have you tried getting a friend to email them or call them to see if they are working or closed for whatever reason.
Have they had to isolate due to Covid?
There could be numerous reasons that need looking at.
Hope you get sorted.
Have a look at the VAT amount. If it is £39 then the ex vat is £195, if the VAT is £55.66 then the amount is £295 , that includes the £100
Have they taken the £100, as typically a deposit is dealt with differently than a payment on account
If all else fails, contact the card issuers as although it is £100 and not covered ( it needs to be £101) they will typically do a charge back pending enquiry
I’d have thought the garage will sort it anyway
Have they taken the £100, as typically a deposit is dealt with differently than a payment on account
If all else fails, contact the card issuers as although it is £100 and not covered ( it needs to be £101) they will typically do a charge back pending enquiry
I’d have thought the garage will sort it anyway
DaveA8 said:
Have a look at the VAT amount. If it is £39 then the ex vat is £195, if the VAT is £55.66 then the amount is £295 , that includes the £100
Have they taken the £100, as typically a deposit is dealt with differently than a payment on account
If all else fails, contact the card issuers as although it is £100 and not covered ( it needs to be £101) they will typically do a charge back pending enquiry
I’d have thought the garage will sort it anyway
Actual amounts (I guessed a bit yesterday as didn't have invoice to hand) are;Have they taken the £100, as typically a deposit is dealt with differently than a payment on account
If all else fails, contact the card issuers as although it is £100 and not covered ( it needs to be £101) they will typically do a charge back pending enquiry
I’d have thought the garage will sort it anyway
Labour
Removed and replaced primary lambda sensor £12.50 (15 mins labour)
Carried out software alteration to suit £75
Parts
Lambda sensor £97.50
Labour 87.50
Parts 97.50
Subtotal 185.00
Vat (20%) 37.00
Total 222.00
Receipts 222.00
Balance 0.00
Jamescrs said:
I dont know about the legal side of it but for the work done the total cost of £334 seems about right for a reputable tuner.
What did they quote you for the work initially when you paid a deposit?
I asked them for a quote to tweak the map to suit sports cat Vs decat to which they quoted £150. Apparently a very minor change. When I picked the car up he commented that the work wasn't as much as he previously quoted to me and on the invoice they charged me £75 for the alterations to map plus costs for lambda sensor. What did they quote you for the work initially when you paid a deposit?
I think £334 would be in the ballpark for a full remap.
That billing you less than the quote would buy them a little goodwill in my book. One more email, setting out that the deposit seems to have been mislaid in their accounts, i.e. the final invoice shows work done at 222 inclusive, settled by debit card of 222 inclusive, with no reference to the CC deposit. In the absence of a reply and a refund, you're going to go for a S75, which isnt brilliant for their relationship with the merchant. Give that until Monday, try the phone once more, and if you draw a blank, S75.
I am assuming it was an actual £100 transaction, and not a hold?
I am assuming it was an actual £100 transaction, and not a hold?
randlemarcus said:
That billing you less than the quote would buy them a little goodwill in my book. One more email, setting out that the deposit seems to have been mislaid in their accounts, i.e. the final invoice shows work done at 222 inclusive, settled by debit card of 222 inclusive, with no reference to the CC deposit. In the absence of a reply and a refund, you're going to go for a S75, which isnt brilliant for their relationship with the merchant. Give that until Monday, try the phone once more, and if you draw a blank, S75.
I am assuming it was an actual £100 transaction, and not a hold?
Hi, no not a holding charge just listed on my statement as a manual card purchase. I am assuming it was an actual £100 transaction, and not a hold?
As someone above pointed out it looks like I'm not covered by section 75 as it needs to be above £100, exactly £100 doesn't meet the criteria.
scoey1001 said:
As someone above pointed out it looks like I'm not covered by section 75 as it needs to be above £100, exactly £100 doesn't meet the criteria.
I know it's sorted, but the £100 minimum is irrelevant here, because the problem is isn't related to liability under s.75, but a separate accounting error, ie. they took £100 from your account but it hadn't been used for any goods or services.Also even if it was, the £100 minimum is in relation to the total cost of the goods/services, not the amount taken on the card. eg. a £10 deposit towards a £20,000 car means you are still covered for the full value of the purchase.
Edited by Gareth79 on Friday 9th July 17:49
Gareth79 said:
scoey1001 said:
As someone above pointed out it looks like I'm not covered by section 75 as it needs to be above £100, exactly £100 doesn't meet the criteria.
I know it's sorted, but the £100 minimum is irrelevant here, because the problem is isn't related to liability under s.75, but a separate accounting error, ie. they took £100 from your account but it hadn't been used for any goods or services.Also even if it was, the £100 minimum is in relation to the total cost of the goods/services, not the amount taken on the card. eg. a £10 deposit towards a £20,000 car means you are still covered for the full value of the purchase.
Edited by Gareth79 on Friday 9th July 17:49
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