Charge from car rental company for incorrect parking fine.
Discussion
I have received an “admin charge” from a global car hire company, well known for its US customer service, for a parking charge from a national car park company.
I am disputing the parking charge because we did not park. We entered the business park, saw the place we were wanting to go to was closed, and left without even stopping. We were issues a fine through ANPR enforcement at the entrance. Anyone know where we stand with the admin charge? The contract has no allowance for admin charges on incorrectly issues fines, the CSA we spoke to was vague and unhelpful, and is going to find out. I fear that they are going to come back and say they processed it so we have to pay. This seems unreasonable to me as I should not have had the fine in the first place.
Anyone have any advice or experience with this?
I am disputing the parking charge because we did not park. We entered the business park, saw the place we were wanting to go to was closed, and left without even stopping. We were issues a fine through ANPR enforcement at the entrance. Anyone know where we stand with the admin charge? The contract has no allowance for admin charges on incorrectly issues fines, the CSA we spoke to was vague and unhelpful, and is going to find out. I fear that they are going to come back and say they processed it so we have to pay. This seems unreasonable to me as I should not have had the fine in the first place.
Anyone have any advice or experience with this?
it is not unreasonable for the hire company to charge for processing the paperwork they received with respect to the parking fine, and I would have thought this is documented in the t&C's
Perhaps you should contact the parking company as it appears they could be the cause of the problem, and ask them to pay the fee?
Perhaps you should contact the parking company as it appears they could be the cause of the problem, and ask them to pay the fee?
ConnectionError said:
it is not unreasonable for the hire company to charge for processing the paperwork they received with respect to the parking fine, and I would have thought this is documented in the t&C's
Perhaps you should contact the parking company as it appears they could be the cause of the problem, and ask them to pay the fee?
But it’s also unreasonable for me to pay something beyond my control. If I had legitimately been charged I would accept it, but as it is I have not. Realistically, what’s re the chances of the parking company paying? Absolutely zero.Perhaps you should contact the parking company as it appears they could be the cause of the problem, and ask them to pay the fee?
Nothing in the T&Cs, but to charge me for processing something that is beyond my control seems very unreasonable.
I am trying to understand if there is any legal basis for them to charge me due to the failing of a third party.
Edited by Electro1980 on Tuesday 14th September 08:54
Edited by Electro1980 on Tuesday 14th September 08:55
mattyprice4004 said:
Because regardless of it being issued incorrectly the same admin work has been done - and your T&Cs with the rental company would cover this.
Incorrect or not the paperwork is the same, and the admin will need to be covered.
I agree with this. Most rentals I've had included words to this effect in the agreement. Incorrect or not the paperwork is the same, and the admin will need to be covered.
It's not a fine.
I'm assuming the charge was issued on private land.
Pepipoo can be helpful. I think I can use that word without he-who-shall-not-be-named arising from the dead to rubbish
I've got a very vague memory that someone disputed a contract (I think it was employment not hirer so not directly comparable) which like the hire one requires payment of fines. As it isn't a fine they were not liable. I don't recall how it played out nor do I know if that is the right approach here.
I'm assuming the charge was issued on private land.
Pepipoo can be helpful. I think I can use that word without he-who-shall-not-be-named arising from the dead to rubbish
I've got a very vague memory that someone disputed a contract (I think it was employment not hirer so not directly comparable) which like the hire one requires payment of fines. As it isn't a fine they were not liable. I don't recall how it played out nor do I know if that is the right approach here.
Electro1980 said:
georgeyboy12345 said:
Just pay it
Why? I don’t believe it is legitimate, did everything I can to avoid it and it may not be much to you, but to me it stings.I would go onto Pepipoo or the parking charge subforum on Moneysavingexpert for advice.
mattyprice4004 said:
Because regardless of it being issued incorrectly the same admin work has been done - and your T&Cs with the rental company would cover this.
Incorrect or not the paperwork is the same, and the admin will need to be covered.
So? What is the basis for enforcing this? I am not convinced it is a fair term when the charge is incorrectly issued. Do you have any explanation as to why it is? I’m trying to understand if it is payable or not (and, no, just because it’s in the T&Cs does not automatically make it enforceable).Incorrect or not the paperwork is the same, and the admin will need to be covered.
Electro1980 said:
mattyprice4004 said:
Because regardless of it being issued incorrectly the same admin work has been done - and your T&Cs with the rental company would cover this.
Incorrect or not the paperwork is the same, and the admin will need to be covered.
So? What is the basis for enforcing this? I am not convinced it is a fair term when the charge is incorrectly issued. Do you have any explanation as to why it is? I’m trying to understand if it is payable or not (and, no, just because it’s in the T&Cs does not automatically make it enforceable).Incorrect or not the paperwork is the same, and the admin will need to be covered.
Electro1980 said:
Thanks. I will do once I have time to register this evening.
Re Pepipoo: upload all the paperwork (on a different site) and link to it otherwise they get quite shirty. Just redact name and address; leave all dates. Don't say who was driving. Apparently not one car hire company does the "transfer of liability" correctly so you should be OK.
jet_noise said:
It's not a fine.
I'm assuming the charge was issued on private land.
Pepipoo can be helpful. I think I can use that word without he-who-shall-not-be-named arising from the dead to rubbish
I've got a very vague memory that someone disputed a contract (I think it was employment not hirer so not directly comparable) which like the hire one requires payment of fines. As it isn't a fine they were not liable. I don't recall how it played out nor do I know if that is the right approach here.
I’ve just looked through one of our current lease agreements which explicitly refers to fines - so I think you’re right, this would be an unenforceable charge, assuming it’s a private parking charge.I'm assuming the charge was issued on private land.
Pepipoo can be helpful. I think I can use that word without he-who-shall-not-be-named arising from the dead to rubbish
I've got a very vague memory that someone disputed a contract (I think it was employment not hirer so not directly comparable) which like the hire one requires payment of fines. As it isn't a fine they were not liable. I don't recall how it played out nor do I know if that is the right approach here.
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