Failing Appliance - What to do next
Discussion
Would appreciate some help here as to what next steps ought to be regarding a Samsung appliance we have (condensing tumble dryer).
It's 3yo in December, so outside of the 2yr warranty period. However, last Sept it was repaired as it had got very noisy. Then it needed repairing again in Nov with a whole host of parts. I think it's had bearings, belts, fan mechanism and more.
It's less than 12mo since that last repair and it's making a racket again - sounds like it's tearing itself to pieces so I'm convinved it's the same bearing issue.
Samsung and their authorised repairers are insisting it's out of warranty and so any repairs are now at our cost, the repairs previosuly undertaken aren't warrantied for 12mo, and Samsung parts only carry a 90day warranty!
It seems to me like the next step should be to formally reject it but how do we go about doing that? I assume it's via the original retailer?
It's 3yo in December, so outside of the 2yr warranty period. However, last Sept it was repaired as it had got very noisy. Then it needed repairing again in Nov with a whole host of parts. I think it's had bearings, belts, fan mechanism and more.
It's less than 12mo since that last repair and it's making a racket again - sounds like it's tearing itself to pieces so I'm convinved it's the same bearing issue.
Samsung and their authorised repairers are insisting it's out of warranty and so any repairs are now at our cost, the repairs previosuly undertaken aren't warrantied for 12mo, and Samsung parts only carry a 90day warranty!
It seems to me like the next step should be to formally reject it but how do we go about doing that? I assume it's via the original retailer?
If the warranty is the same as the motor trade (my experience)
An example:
If an item is repaired or replaced 1 day before the end of the 2 year warranty the new item comes with 1 day warranty, not the extra 12 months that you'd expect (if you had paid for it).
Obviously common sense comes into play, but to the letter of T&C that's how the warranties worked. (Although I have been out of the trade for a while).
An example:
If an item is repaired or replaced 1 day before the end of the 2 year warranty the new item comes with 1 day warranty, not the extra 12 months that you'd expect (if you had paid for it).
Obviously common sense comes into play, but to the letter of T&C that's how the warranties worked. (Although I have been out of the trade for a while).
2 sMoKiN bArReLs said:
Time for a new one.
Once these things start going wrong they only go one way as a rule.
In an ideal scenario that would be exactly what happens. It's a heap of sOnce these things start going wrong they only go one way as a rule.
te and I won't be recommending their products to anyone anytime soon based on this and other products we've owned/experience of.However, at this moment in time it's a relatively new and expensive heap of s
t, hence the desire to use whatever recourse we have to get it repaired/replaced.You're right though about the motor trade thing. They used to give the option on that to either let the repair run with the original warranty or buy the parts and at least get 12mo on the parts. As it happens, with only 90days warranty on Samsung's parts anyway it would be fairly useless either way. I mean how s
t does your product have to be/how little confidence do you have to have in it to only warranty it for 90days?Swervin_Mervin said:
2 sMoKiN bArReLs said:
Time for a new one.
Once these things start going wrong they only go one way as a rule.
In an ideal scenario that would be exactly what happens. It's a heap of sOnce these things start going wrong they only go one way as a rule.
te and I won't be recommending their products to anyone anytime soon based on this and other products we've owned/experience of.However, at this moment in time it's a relatively new and expensive heap of s
t, hence the desire to use whatever recourse we have to get it repaired/replaced.You're right though about the motor trade thing. They used to give the option on that to either let the repair run with the original warranty or buy the parts and at least get 12mo on the parts. As it happens, with only 90days warranty on Samsung's parts anyway it would be fairly useless either way. I mean how s
t does your product have to be/how little confidence do you have to have in it to only warranty it for 90days?2 sMoKiN bArReLs said:
If the warranty is the same as the motor trade (my experience)
An example:
If an item is repaired or replaced 1 day before the end of the 2 year warranty the new item comes with 1 day warranty, not the extra 12 months that you'd expect (if you had paid for it).
Obviously common sense comes into play, but to the letter of T&C that's how the warranties worked. (Although I have been out of the trade for a while).
That's standard for all guarantees / warranties.An example:
If an item is repaired or replaced 1 day before the end of the 2 year warranty the new item comes with 1 day warranty, not the extra 12 months that you'd expect (if you had paid for it).
Obviously common sense comes into play, but to the letter of T&C that's how the warranties worked. (Although I have been out of the trade for a while).
People misunderstand durability / lifetime etc in consumer law - there's nothing to say that items should run for a 5 or 6 years without needing to be repaired. Lifetime only becomes an issue if the appliance can't be repaired.
Appliances have a reasonable life expectancy, something like a tumble dryer shouldn't be failing within 2-3 years, especially if it was an expensive one. Stand your ground. My £1000 Samsung TV failed at the 4 year mark and I got some money back from the retailer. A mate recently had a £1000+ laptop fail at 2.5years old and initially Amazon were refusing to do anything about it but he stood his ground and they stumped up the £400 repair costs.
Wacky Racer said:
You can get a decent condensing tumble drier for about £300, chuck it away and get a new one, averages out about £2 pw if it lasts three years, most makes are good for 5-6 years in my experience. Hoover/Hotpoint etc.
Perhaps I'm just lazy, but that's what I do when stuff packs up. You can let a battle take over your life if you are not careful.(mind you, I'm a bloke who paid for an internet service that I didn't have for three years
)Oakey said:
Appliances have a reasonable life expectancy, something like a tumble dryer shouldn't be failing within 2-3 years, especially if it was an expensive one. Stand your ground. My £1000 Samsung TV failed at the 4 year mark and I got some money back from the retailer. A mate recently had a £1000+ laptop fail at 2.5years old and initially Amazon were refusing to do anything about it but he stood his ground and they stumped up the £400 repair costs.
Oh I plan to. If I felt like we'd had reasonable use out of it I'd actually repair it myself. But the wife paid a lot for this so I'm not going to chuck it at the first hurdle. I did point out the significantly cheaper Bosch one at the time...
Swervin_Mervin said:
Oh I plan to. If I felt like we'd had reasonable use out of it I'd actually repair it myself. But the wife paid a lot for this so I'm not going to chuck it at the first hurdle.
I did point out the significantly cheaper Bosch one at the time...
Daughter had an approx (it was in the house when she bought it) 10yr old Samsung 'American' style fridge/freezer fail and Samsung offered her 25% off a new one. She bought something else.I did point out the significantly cheaper Bosch one at the time...
Maybe they'll offer more on a newer appliance, but they may also just say get it fixed.
bigandclever said:
Swervin_Mervin said:
LargeRed said:
why is this topic in the 'Speed, Plod & the Law' section of the forum ??
Consumer LawI weighed up here or Homes tbf though
Pica-Pica said:
bigandclever said:
Swervin_Mervin said:
LargeRed said:
why is this topic in the 'Speed, Plod & the Law' section of the forum ??
Consumer LawI weighed up here or Homes tbf though
Unless you pay for the likes of Miele et al (I'm not even sure they're cast iron anymore?) then realistically these things are built down to a cost, even the "fancy" Samsung ones with Quasarbubble or whatever the latest tech is.
Washing machines and tumble dryers are susceptible to abuse, e.g. if overloaded regularly, so I don't think you can really say that they should have a minimum lifespan. 3 years sounds reasonable for something that could in theory be used multiple times a day, every day.
Washing machines and tumble dryers are susceptible to abuse, e.g. if overloaded regularly, so I don't think you can really say that they should have a minimum lifespan. 3 years sounds reasonable for something that could in theory be used multiple times a day, every day.
Automaton said:
Get something cheap like a beko and it'll probably last much longer.
With the money you save you can move to a house with a utility room so you can hide your cheap appliances out of sight
Is this a thing? Do people actually pay attention to what appliances someone has in their house?With the money you save you can move to a house with a utility room so you can hide your cheap appliances out of sight
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