Returning the most expensive item?
Discussion
Say I bought a widget online for £200. A few days later the widget is in the sale so I buy another identical widget for £160 with a view to return the first item (Consumer Goods Act?) sealed, immaculate and resaleable. I expect £200 refunded.
Maybe more simply put:
1. Purchase item A for £200
2. Purchase item B for £160
3. Return item A for £200 refund
Is the retailer allowed to refund item B to refund when I specifically return item A (different invoice)?
Thanks
Maybe more simply put:
1. Purchase item A for £200
2. Purchase item B for £160
3. Return item A for £200 refund
Is the retailer allowed to refund item B to refund when I specifically return item A (different invoice)?
Thanks
Edited by MagicalTrevor on Wednesday 12th January 13:14
Doofus said:
If you tried that with me I'd charge you £50 restocking fee.
People are just trying to earn a living, If you were happy to buy the thing for £200 then pay £200.
You can't unilaterally change your returns policy after the fact to charge a restocking fee, if it was purchased on the premise of a returns policy that did not include such a fee. People are just trying to earn a living, If you were happy to buy the thing for £200 then pay £200.
To answer OP - depends on the returns policy of the seller.
I've done something similar before.
I called the retailer and said, you've now reduced the item I see.
I could order the item, and return the original for a refund.
Or, you could simply refund me the difference. I was asked under what reason would I return the original and I replied DSR's.
They refunded the difference there and then saying it was less hassle.
I called the retailer and said, you've now reduced the item I see.
I could order the item, and return the original for a refund.
Or, you could simply refund me the difference. I was asked under what reason would I return the original and I replied DSR's.
They refunded the difference there and then saying it was less hassle.
MagicalTrevor said:
Say I bought a widget online for £200. A few days later the widget is in the sale so I buy another identical widget for £1600 with a view to return the first item (Consumer Goods Act?) sealed, immaculate and resaleable. I expect £200 refunded.
Maybe more simply put:
1. Purchase item A for £200
2. Purchase item B for £160
3. Return item A for £200 refund
Is the retailer allowed to refund item B to refund when I specifically return item A (different invoice)?
Thanks
When that happens, the grown up thing to do is to tut and move on.Maybe more simply put:
1. Purchase item A for £200
2. Purchase item B for £160
3. Return item A for £200 refund
Is the retailer allowed to refund item B to refund when I specifically return item A (different invoice)?
Thanks
issue comes when item A has a serial number and you buy item B cheaper, then try to refund it as item A.
if you are returning item A then you should be refunded for item A even if its the exact same as item B.
edit:
done it a few times on gifts which were unopened, some sellers gave me a partial refund, Amazon wanted me to send them back the original which cost them in shipping
if you are returning item A then you should be refunded for item A even if its the exact same as item B.
edit:
done it a few times on gifts which were unopened, some sellers gave me a partial refund, Amazon wanted me to send them back the original which cost them in shipping
Sir Bagalot said:
I've done something similar before.
I called the retailer and said, you've now reduced the item I see.
I could order the item, and return the original for a refund.
Or, you could simply refund me the difference. I was asked under what reason would I return the original and I replied DSR's.
They refunded the difference there and then saying it was less hassle.
I tried this. I was happy to split the difference but they deliberately stalled their response so their reply to me would come after the sale had ended. I called the retailer and said, you've now reduced the item I see.
I could order the item, and return the original for a refund.
Or, you could simply refund me the difference. I was asked under what reason would I return the original and I replied DSR's.
They refunded the difference there and then saying it was less hassle.
If you return A, with the invoice for A, then you will get a refund for A.
AFAIK they are 2 separate legal transactions so the item you returned has to be refunded for the amount you paid for it.
Agree with other posters that you may get a simpler resolution if you called them up - could give you a refund/credit for the difference.
BUT - be careful what you wish for. With games like this retailers stop making any money and go bust. Free shipping, price matching etc all cost money. Will be very few retailers left at this rate.
AFAIK they are 2 separate legal transactions so the item you returned has to be refunded for the amount you paid for it.
Agree with other posters that you may get a simpler resolution if you called them up - could give you a refund/credit for the difference.
BUT - be careful what you wish for. With games like this retailers stop making any money and go bust. Free shipping, price matching etc all cost money. Will be very few retailers left at this rate.
Cascade360 said:
Doofus said:
If you tried that with me I'd charge you £50 restocking fee.
People are just trying to earn a living, If you were happy to buy the thing for £200 then pay £200.
You can't unilaterally change your returns policy after the fact to charge a restocking fee, if it was purchased on the premise of a returns policy that did not include such a fee. People are just trying to earn a living, If you were happy to buy the thing for £200 then pay £200.
To answer OP - depends on the returns policy of the seller.
MagicalTrevor said:
Doofus said:
But we do have such aclause. Which I why I said it.
I believe it's illegal to have a restocking fee for B2C transactions? This particular retailer has that in their T&Cs but you can't write terms to circumvent the law.PH User said:
AngryPartsBloke said:
Doofus said:
I don't care. I think you're being snidey and I'm not impressed.
Wow...
You can get all "Wow" and "
" but it's a dick move, pure and simple.Doofus said:
PH User said:
AngryPartsBloke said:
Doofus said:
I don't care. I think you're being snidey and I'm not impressed.
Wow...You can get all "Wow" and "
" but it's a dick move, pure and simple.Forums | Speed, Plod & the Law | Top of Page | What's New | My Stuff