Unreasonable time to wait for repair

[scrw.]

Long story short, Wifes Jeep Renegade engine died 1st week in January (3yo, 50k miles, under Jeep extended warranty, bought from Jeep dealer, on a Jeep PCP deal) It requires a complete new engine, £14k of repairs on a ~£16k car. Warranty company agreed to do the repair after much waiting. We have been given an initial possible date for the engine to turn up at the deal of 3rd week in June, but not guarantee it will arrive (has moved back twice already), so at least 6 months without the car before they can start fixing it.

Have spoken to AA legal advice (through insurance) however they were a bit woolly with their advice (maybe just the person we got on the call), do we have any rights to reject the vehicle or the repair? Current value & PCP repayment cost are pretty much equal so would be happy to walk away from it. My concern in keeping it is looking at the small print, although the repair work is warrantied, it looks like I cannot extend the warranty further after this size of claim. It has been a friday afternoon car with loads of niggles, and there is a fundamental flaw with the 4x4 hybrid in the car which I think contributed to the engine failure (only my opinion and no sway on this issue)

cheers

[MustangGT]

When did you actually buy the car?

[scrw.]

12.5months prior, bought 23/12/23, went bang 06/1/25

[BertBert]

Would it be possible just to terminate the pcp early?

[scrw.]

Jeep themselves seem reluctant to buy it back, so worst case its off to we buy any car to get rid, from a PCP pov, they still want their money (and it is Jeep/Stellantis finance)

[vaud]

Out of interest is it a Jeep warranty - Flexcare, Mopar or the dealers own?

For a Jeep warranty I thought they would be effectively self insuring rather than go to a warranty company?

[skyebear]

Have they provided you with a courtesy car in the interim?

You'd struggle to show it's an unreasonable amount of time to repair given the dealer will state it's a complex issue and they're awaiting a new engine.

Path of least resistance would be to sweet talk Jeep Finance into letting you walk early given the issues you've faced. Plus you can't be far off the 50% point in the finance agreement where you can terminate early regardless.

[vaud]

Try a CEO email

Eurig Druce / SVP & Group Managing Director Stellantis UK - should be: [e-mail]

Guide here top CEO emails: https://www.ceoemail.com/hints.php

It may get picked up by his assistants and triaged to someone senior in customer services. Top down sometimes works, I have had success in the past.

[scrw.]

no courtesy car, dealership it went to is new to Jeep so took ages to get anywhere as all IT systems were new to them. However we raised a case with Jeep customer service straight away, they are just giving us a running commentary on when an engine will be available. Jeep have got really bad in Stellantis ownership. Will look at pestering the CEO, thanks for the link

[Master Of Puppets]

That's grim.

[scrw.]

Am I being unreasonable asking for the refund of the PCP payments since the fault happened and walking from the PCP deal? We are not at the stage we can walk from the PCP deal at the minute contractually (last time we are doing one of these, cash buying an old petrol Wrangler after this)

[surveyor]

Seems fair to me, or a courtesy car.

In my book if it’s off the road due to warranty delays they should keep you mobile

[kestral]

Why does it need a completely new engine?

Have you been told what is wrong with the engine?

[scrw.]

They are being vague, but either the crank snapped or the cam chain went (most likely) it did a good impression of a machine gun for a few seconds and died. AA chap tried to start it but it spun up very fast with no effort to start at all.

[paradigital]

BMW had my F33 in for roof electronics for 13 months.

Granted I had a discourtesy car for the duration though.

I think it’s unreasonable for them to not provide you with a vehicle during the wait, but the wait itself is not necessarily unreasonable.