dvla - logbooks -useless
Discussion
the dvla sent a logbook to my parents address, addressed to some women, for a car we didnt own.
rang them up and complained. 'oh just throw it away' we where told, my brother went to the local vosa office to see what to do. they recommended we send it back, so we did.
a month later....
....duplicat logbook for the same car, same owner turns up! wtf?
ive suggested sending it off as scrapped, but this does seem a bit nasty, but no doubt as the car is registerd to our addreess, we will be getting scamera tickets and what not if the genuine owner is up to something.
any ideas, as the dvla are about as much use as a fog bagging machine???
rang them up and complained. 'oh just throw it away' we where told, my brother went to the local vosa office to see what to do. they recommended we send it back, so we did.
a month later....
....duplicat logbook for the same car, same owner turns up! wtf?
ive suggested sending it off as scrapped, but this does seem a bit nasty, but no doubt as the car is registerd to our addreess, we will be getting scamera tickets and what not if the genuine owner is up to something.
any ideas, as the dvla are about as much use as a fog bagging machine???
guru_1071 said:
the dvla sent a logbook to my parents address, addressed to some women, for a car we didnt own.
rang them up and complained. 'oh just throw it away' we where told, my brother went to the local vosa office to see what to do. they recommended we send it back, so we did.
a month later....
....duplicat logbook for the same car, same owner turns up! wtf?
ive suggested sending it off as scrapped, but this does seem a bit nasty, but no doubt as the car is registerd to our addreess, we will be getting scamera tickets and what not if the genuine owner is up to something.
any ideas, as the dvla are about as much use as a fog bagging machine???
rang them up and complained. 'oh just throw it away' we where told, my brother went to the local vosa office to see what to do. they recommended we send it back, so we did.
a month later....
....duplicat logbook for the same car, same owner turns up! wtf?
ive suggested sending it off as scrapped, but this does seem a bit nasty, but no doubt as the car is registerd to our addreess, we will be getting scamera tickets and what not if the genuine owner is up to something.
any ideas, as the dvla are about as much use as a fog bagging machine???
Send it to Mr. Andrew Matthews, Operational Manager D10,
Vehicle Customer Services, DVLA.
The guy sorted out several problems I had including a request for refund duty going back almost a year and a problem I also had with a scamera partnership due to wrong address.
He was first class and dealt with it inside a week.
Report it as stolen, cloned in use for crime, get it flagged on the PNC ASAP
Seriously this will be used for crime purposes I gaurantee it!, you do not want to hear a knock on the door at 4am followed by 120 armed copper stampeding up the door after it's been used for some armed raid somewhere.
Seriously this will be used for crime purposes I gaurantee it!, you do not want to hear a knock on the door at 4am followed by 120 armed copper stampeding up the door after it's been used for some armed raid somewhere.
guru_1071 said:
the dvla sent a logbook to my parents address, addressed to some women, for a car we didnt own. rang them up and complained.
Why would you want to complain? it's not as if it can even be claimed to be a useless administrative error, it may well be of course, but more likely they are only processing what (incorrect) information has been given to them. My 1st thought would be to give them a bell and inform them of the error, or send it back as 'not known' (although that would cost me a stamp) rather than want to complain. guru_1071 said:
'oh just throw it away' we where told
Sound advice really, as long as they update the vehicle record and put a flag on it to say 'not known' at the address on record. guru_1071 said:
my brother went to the local vosa office to see what to do. they recommended we send it back, so we did.
Sounds like a lot of effort on your part for something that you could have just binned, if you send it to them, all they will do is bin it. guru_1071 said:
a month later....
....duplicat logbook for the same car, same owner turns up! wtf?
Aha, at last, the 1st bit of genuine incompetance worthy of a bit of a moan. ....duplicat logbook for the same car, same owner turns up! wtf?
jith said:
Send it to Mr. Andrew Matthews, Operational Manager D10,
Vehicle Customer Services, DVLA.
The guy sorted out several problems I had including a request for refund duty going back almost a year and a problem I also had with a scamera partnership due to wrong address.
He was first class and dealt with it inside a week.
Far too sensible a suggestion, not what we come to expect of PH. Vehicle Customer Services, DVLA.
The guy sorted out several problems I had including a request for refund duty going back almost a year and a problem I also had with a scamera partnership due to wrong address.
He was first class and dealt with it inside a week.
I would have given them a call, and binned it. When the 2nd one arrived, I would have given them another call, complained with reference to my 1st call, and then binned it. Would have forgotten the whole thing more or less immediately.
Been dealing with the DVLA for decades, literally hundreds of different transactions a year in the motor trade, the odd screw up is the exception rather than the rule.
Edited by Balmoral Green on Thursday 6th July 15:55
. Atb Derek.Balmoral Green said:
guru_1071 said:
the dvla sent a logbook to my parents address, addressed to some women, for a car we didnt own. rang them up and complained.
Why would you want to complain? it's not as if it can even be claimed to be a useless administrative error, it may well be of course, but more likely they are only processing what (incorrect) information has been given to them. My 1st thought would be to give them a bell and inform them of the error, or send it back as 'not known' (although that would cost me a stamp) rather than want to complain. guru_1071 said:
'oh just throw it away' we where told
Sound advice really, as long as they update the vehicle record and put a flag on it to say 'not known' at the address on record. guru_1071 said:
my brother went to the local vosa office to see what to do. they recommended we send it back, so we did.
Sounds like a lot of effort on your part for something that you could have just binned, if you send it to them, all they will do is bin it. guru_1071 said:
a month later....
....duplicat logbook for the same car, same owner turns up! wtf?
Aha, at last, the 1st bit of genuine incompetance worthy of a bit of a moan. ....duplicat logbook for the same car, same owner turns up! wtf?
jith said:
Send it to Mr. Andrew Matthews, Operational Manager D10,
Vehicle Customer Services, DVLA.
The guy sorted out several problems I had including a request for refund duty going back almost a year and a problem I also had with a scamera partnership due to wrong address.
He was first class and dealt with it inside a week.
Far too sensible a suggestion, not what we come to expect of PH. Vehicle Customer Services, DVLA.
The guy sorted out several problems I had including a request for refund duty going back almost a year and a problem I also had with a scamera partnership due to wrong address.
He was first class and dealt with it inside a week.
I would have given them a call, and binned it. When the 2nd one arrived, I would have given them another call, complained with reference to my 1st call, and then binned it. Would have forgotten the whole thing more or less immediately.
Been dealing with the DVLA for decades, literally hundreds of different transactions a year in the motor trade, the odd screw up is the exception rather than the rule.
Edited by Balmoral Green on Thursday 6th July 15:55
can see your point bg.
unfortunalty my mum had her id cloaned a few years ago and it caused untold misery, embassresment (from aggressive baliffs) and a fortune in solicters fees to put right.
my sister has had hell from the dvla where by her address and number plate were put onto another car, the logbook was sent to her with a differant name and car type on it - this took ages to sort out.
my dad has had an attempted car cloan a few year ago, where somebody attempted to steal the id and the reg number of a classic car.
in this day and age the dvla ram the party line of 'your cars paper work must be correct or we will fine you', and 'our computer never sleeps' constantly down our throats. And that it is up to all of us to ensure that the paper work for our indivdual cars is 100% right or we get fined, that they are mot'd, taxed, sorned and what not. yet when they make a mistake it 'an administrative error' or 'oopps send it back and we will sort it', then they dont
my parents have lived in the same house for 20 years plus, so its not as if its a previous owners details. also i can only assume that some poor women is paying 19 quid a time for replacement logbooks???
this is why, when a logbook for a car that we dont own, of a car type we have never owned, with a womens name we dont recognise drops through the letter box for the second time in a few months we start to worry!
its for the above reasons that i asked for sensible advice, will send it back to a mathews and see what happens
cheers
J500ANT said:
We had similar and took it to the local police station. They kept it and gave a crime ref no, or whatever this weeks name for it is. Then when the parking tickets arrived, they were sent back with the CRN. Nothing more since.
This seems sensible, at least it is well recorded that you reported it and therefore no comeback from scameras etc.
Or you could try putting the Reg no in www.rac.co.uk/web/vehiclechecks/dvla_lookup/
That will give you a guideline of the car etc, although I think that this is from DVLA so will probably match.
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