Discussion
Don't know if this is the right forum but here goes. I had some parts fitted to my car which were, err shall we say substandard. The firm who supplied the parts then offered upgraded parts at a favourable price.The same garage then fitted them but they were also cack. The car has now been to another garage to have some more fitted and they are also cack.There were some more fitted a total of SIX sets now by the two garages. When I asked the supplier for a refund from him he said that as he didn't invoice me I have to claim money from first garage and he would refund them. Is this correct? as the first ones fitted are no longer on the car so technically they didn't supply them* cack = not fit for purpose not I don't like them
To reiterate what PoD said, it is the supplier of the parts to rectify the situation by supplying fresh parts that are fit for the purpose.
It doesn't matter that these were free of charge replacements for earlier parts that proved to be defective or not. It wouldn't have mattered if the parts were a free gift, a prize won in a competition, of special offer or anything else ... they were supplied in the course of a business so you have the protection to enable you to require replacement parts or your money refunded from the original purchase.
It doesn't matter that these were free of charge replacements for earlier parts that proved to be defective or not. It wouldn't have mattered if the parts were a free gift, a prize won in a competition, of special offer or anything else ... they were supplied in the course of a business so you have the protection to enable you to require replacement parts or your money refunded from the original purchase.
Ray,
your OP is a little vague, and that may well be your intention so:
1) if you bought the parts, supplied them to the garage and asked the garage to fit them, then you have two contracts:
i) the purchase of the item - this turns out to be defective, as are the replacement parts. In this case, you should be able to recover the cost of the item(s) from the supplier.
ii) a contract to fit the item(s) with the garage. This has been fulfilled (assuming the part(s) were properly fitted and you have no claim against the garage.
2) if you instructed a garage to supply and fit the item(s), then you will have a claim against the garage for either the value of the parts, or most likely the total value of the job.
The first scenario seems to fit what happened with the second garage you used ... but from your post I'm not to sure about the first garage.
your OP is a little vague, and that may well be your intention so:
1) if you bought the parts, supplied them to the garage and asked the garage to fit them, then you have two contracts:
i) the purchase of the item - this turns out to be defective, as are the replacement parts. In this case, you should be able to recover the cost of the item(s) from the supplier.
ii) a contract to fit the item(s) with the garage. This has been fulfilled (assuming the part(s) were properly fitted and you have no claim against the garage.
2) if you instructed a garage to supply and fit the item(s), then you will have a claim against the garage for either the value of the parts, or most likely the total value of the job.
The first scenario seems to fit what happened with the second garage you used ... but from your post I'm not to sure about the first garage.
ray_von said:
Parrot of Doom said:
Well it would help if your question made more sense mate.
It makes sense to me.I want a refund so who owes me money the garage or the supplier of the parts
YHM
Edited by ray_von on Sunday 10th September 19:06
Thanks for the PM, I think I understand a little better although you could use a bit of punctuation mate!
If I go into a corner shop and buy a packet of biscuits, and the biscuits are soggy, then the shop owes me my refund. Not the company that made the biscuits.
If the shop buys more of those biscuits from the supplier, and they're still soggy, thats the shop's problem - not mine. I still want my refund from the shop.
If the supplier of the biscuits then phones me up and says "Try our biscuits from another shop, we'll send them to the shop", I then go to the other shop, buy the biscuits and they're still soggy, its still the shop that owes me my money.
If I go into either shop with a packet of biscuits that I bought direct from the supplier, and ask the shop to put them into my shopping bag, and then discover the biscuits are soggy when I get home, its got nowt to do with the shop.
From the info in your PM, its the first garage that owe you a refund - not the manufacturer/supplier of the shocks.
Edited by Parrot of Doom on Monday 11th September 01:00
ray_von said:
I have not payed any money to the garage who fitted the parts that are on my car now. So i dont see how I can claim anything off them
Edited by ray_von on Sunday 10th September 15:42
If they haven't billed you, thats their problem. If the shocks are no good, take them back to the garage, ask that they remove them and install some working shocks (or your old ones), and either walk away paying nothing, or pay the difference.
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