Vehicle damaged by dealer
Discussion
Friend of mine took his, less than 12 month old, vehicle into main [suppling] dealer for warranty work,[ mechanical] and they damaged it,ran into a pillar in the workshop??? estimate is just less than 6k.
He is most upset about this and really does not want the vehicle back.
How does he stand and how should he proceed.
Do I recall a forum member who specialises in this sort of claim work??
He is most upset about this and really does not want the vehicle back.
How does he stand and how should he proceed.
Do I recall a forum member who specialises in this sort of claim work??
me2 said:
Friend of mine took his, less than 12 month old, vehicle into main [suppling] dealer for warranty work,[ mechanical] and they damaged it,ran into a pillar in the workshop??? estimate is just less than 6k.
He is most upset about this and really does not want the vehicle back.
How does he stand and how should he proceed.
Do I recall a forum member who specialises in this sort of claim work??
He is most upset about this and really does not want the vehicle back.
How does he stand and how should he proceed.
Do I recall a forum member who specialises in this sort of claim work??
Insurance jon is your man.
me2 said:
Friend of mine took his, less than 12 month old, vehicle into main [suppling] dealer for warranty work,[ mechanical] and they damaged it,ran into a pillar in the workshop??? estimate is just less than 6k.
He is most upset about this and really does not want the vehicle back.
How does he stand and how should he proceed.
Do I recall a forum member who specialises in this sort of claim work??
He is most upset about this and really does not want the vehicle back.
How does he stand and how should he proceed.
Do I recall a forum member who specialises in this sort of claim work??
A 6k shunt isn't clipping a pillar in the workshop, unless its a pretty special car...
Not sure what you can do really, apart from letting the dealer sort out the repairs. Perhaps he could angle towards the dealer giving him a very competitive partex on the old car against a replacement?
shuvitupya said:
egomeister said:
A 6k shunt isn't clipping a pillar in the workshop, unless its a pretty special car...
99% of posts starting with 'my friend' or 'a friend of mine' are bull.
Shuvitupya,
Your reply is not at all helpfull, I AM posting on behalf of a friend, who is old enough to be afraid of computers, and asked me for advice I posted here because good and constructive advice usually results, if you can be of no assistance please refrain from your childish remarks.
egomeister said:
What was the car, and what was the damage to it?
It is a Nissan Nivara Outlaw and I believe it is the full length of the drivers side, needing all new panels!, takes some beleiving that it was a simple workshop shunt at low speed, but this is the story the dealers have given him.
beyond rational said:
What the hell were they doing? Must have been going more than reasonable speed to do the whole side before they stopped. Does it deffinatly look like a pillar did it?
At least the replacement of the panels on a truck won't affect the resale as much as a standard car
At least the replacement of the panels on a truck won't affect the resale as much as a standard car
More to the point - how did they manage to do all that damage considering the length of an average workshop?!! Someone is telling porkies me thinks.
littlegreenfairy said:
beyond rational said:
What the hell were they doing? Must have been going more than reasonable speed to do the whole side before they stopped. Does it deffinatly look like a pillar did it?
At least the replacement of the panels on a truck won't affect the resale as much as a standard car
At least the replacement of the panels on a truck won't affect the resale as much as a standard car
More to the point - how did they manage to do all that damage considering the length of an average workshop?!! Someone is telling porkies me thinks.
Think i would agree there as well. Rekon they are being very economical with the truth.
Paddy
me2 said:
shuvitupya said:
egomeister said:
A 6k shunt isn't clipping a pillar in the workshop, unless its a pretty special car...
99% of posts starting with 'my friend' or 'a friend of mine' are bull.
Shuvitupya,
Your reply is not at all helpfull, I AM posting on behalf of a friend, who is old enough to be afraid of computers, and asked me for advice I posted here because good and constructive advice usually results, if you can be of no assistance please refrain from your childish remarks.
If it helps...
87.65% of statistics are just made up by the person stating them....
Parrot of Doom said:
Perfect repair and compensation is what I'd want. The compo for the loss of value when selling on.
Agreed.
If the owner does want a new car, and expecially if it is the same dealer who sold the car, then he may have a reasonable chance if he used the right leverage.
Legally there would be no 'right' to demand a new car, but you could make it worth their while.
For example, their best scenario is to fix the car themselves, of course at cost price, much of it being labour, thus their mess-up will cost them maybe £2000.
If the owner were to insist that he has lost confidence with the dealer, and unless they supply a new car he will take the car elsewhere and sue for damages then that offers a rather different situation for them.
One bad one, and one worse one. If the owner gets it fixed elsewhere then the dealer loses £6000. In that scenario, it may be worth their while to let the owner have a new car... They can get a new one in at a cost price, and they might lose less money fixing the vehicle themselves and selling it on.
That would be my way forward.
As an insight as to how this incident might be possible, when I was doing my apprenticeship (many, many years ago) we had an old barge of a Citroen (CX, I think) on the (3 poster) ramp. I leaned in the open window to start the engine not knowing that it had been left in gear. By the time it had stopped kangarooing towards the reception desk it had sustained similar damage to the OP's friend's truck.
They still employed me though!!!
GKP said:
As an insight as to how this incident might be possible, when I was doing my apprenticeship (many, many years ago) we had an old barge of a Citroen (CX, I think) on the (3 poster) ramp. I leaned in the open window to start the engine not knowing that it had been left in gear. By the time it had stopped kangarooing towards the reception desk it had sustained similar damage to the OP's friend's truck.
They still employed me though!!!
That's a great story. Made me chuckle!
nobleguy said:
GKP said:
As an insight as to how this incident might be possible, when I was doing my apprenticeship (many, many years ago) we had an old barge of a Citroen (CX, I think) on the (3 poster) ramp. I leaned in the open window to start the engine not knowing that it had been left in gear. By the time it had stopped kangarooing towards the reception desk it had sustained similar damage to the OP's friend's truck.
They still employed me though!!!
paddy27 said:
littlegreenfairy said:
beyond rational said:
What the hell were they doing? Must have been going more than reasonable speed to do the whole side before they stopped. Does it deffinatly look like a pillar did it?
At least the replacement of the panels on a truck won't affect the resale as much as a standard car
More to the point - how did they manage to do all that damage considering the length of an average workshop?!! Someone is telling porkies me thinks.At least the replacement of the panels on a truck won't affect the resale as much as a standard car
Paddy
Someone is responsible for not paying attention, how you can clip a pillar an cause that much damage? Sounds like someone (possibly) caught the door frame as they were pulling out/into the workshop an just didnt bother stopping.
The garage should foot the bill entirely. If not tell your friend to get their insurance to claim off the garage's!
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