Legal advice on a dispute with Ford please
Discussion
Chaps,
A friend of mine has a 2002 Ford Mondeo 2.0 Diesel Ghia TDCI. It’s developed a fault with the injector control unit and Ford are saying that a second hand part won’t work and there’s a five month waiting list for a new one.
His car is sitting at the dealership and after five months of sitting will need new discs and pads at the very least.
For are unwilling to loan him a car for the duration or buy back his. Basically they don’t seem to give a flying ****.
Is there any legal avenues he should explore? Ie Fords responsibility to support their products?
Any advice is gratefully received.
Cheers
A friend of mine has a 2002 Ford Mondeo 2.0 Diesel Ghia TDCI. It’s developed a fault with the injector control unit and Ford are saying that a second hand part won’t work and there’s a five month waiting list for a new one.
His car is sitting at the dealership and after five months of sitting will need new discs and pads at the very least.
For are unwilling to loan him a car for the duration or buy back his. Basically they don’t seem to give a flying ****.
Is there any legal avenues he should explore? Ie Fords responsibility to support their products?
Any advice is gratefully received.
Cheers
First of all there is no legal liability on FoMoCo to provide parts for out-of-warranty vehicles.
However, why would a second-hand part not work?
All you need to do is to find a scrap accident write-off Mondeo 2.0 TDCi and a decent garage to fit it and to set it all up. If you were up this way (Herts) I know of at least two places who would do it and not rip you off. There must be some where you are.
So far as I know, no components in the injection system are encripted within the ECU.
However, why would a second-hand part not work?
All you need to do is to find a scrap accident write-off Mondeo 2.0 TDCi and a decent garage to fit it and to set it all up. If you were up this way (Herts) I know of at least two places who would do it and not rip you off. There must be some where you are.
So far as I know, no components in the injection system are encripted within the ECU.
Cooperman said:
First of all there is no legal liability on FoMoCo to provide parts for out-of-warranty vehicles.
However, why would a second-hand part not work?
All you need to do is to find a scrap accident write-off Mondeo 2.0 TDCi and a decent garage to fit it and to set it all up. If you were up this way (Herts) I know of at least two places who would do it and not rip you off. There must be some where you are.
So far as I know, no components in the injection system are encripted within the ECU.
I understood that manufacturers were required to supply parts for vehicles for ten years or similar?However, why would a second-hand part not work?
All you need to do is to find a scrap accident write-off Mondeo 2.0 TDCi and a decent garage to fit it and to set it all up. If you were up this way (Herts) I know of at least two places who would do it and not rip you off. There must be some where you are.
So far as I know, no components in the injection system are encripted within the ECU.
This was my reaction too - aparently the dealership here has tried it and it doesn't work. It sounds like nonsense to me, a standard map on the control unit should work with an identical model.
Edited by Duke Thrust on Monday 9th July 16:41
Edited by Duke Thrust on Monday 9th July 16:41
I just spoke to my friend in Biggleswade who knows about these things. In fact I was booking my wife's 2004 Mondeo 2.0 TDCi in for an oil change.
He said that the problem your friend probably has is very common with this model. The injection control unit goes 'out of sync' and has to be re-set. Apparently this is easy to do (if you have the right computer gear) and the cost is c.£120.
If your friend wants to give him a call just to discuss the problem its Stuart on 01767 310210. He's a Bosche Service Centre and he can probably recommend someone close to you who could do the job. If not, get it on a trailer up to Biggleswade.
I hope this helps.
He said that the problem your friend probably has is very common with this model. The injection control unit goes 'out of sync' and has to be re-set. Apparently this is easy to do (if you have the right computer gear) and the cost is c.£120.
If your friend wants to give him a call just to discuss the problem its Stuart on 01767 310210. He's a Bosche Service Centre and he can probably recommend someone close to you who could do the job. If not, get it on a trailer up to Biggleswade.
I hope this helps.
Duke Thrust said:
Ford are saying that a second hand part won’t work
Is that a second hand one the garage have already tried or second hand parts in general? I very, very much doubt it is the latter.How on earth would the Ford production line work if all the engines had bespoke parts on!
Get the part number of the failed part and ring round some breakers. It might even be worth ringing a few Ford dealers, there may be a new one floating around somewhere.
Cooperman said:
I just spoke to my friend in Biggleswade who knows about these things. In fact I was booking my wife's 2004 Mondeo 2.0 TDCi in for an oil change.
He said that the problem your friend probably has is very common with this model. The injection control unit goes 'out of sync' and has to be re-set. Apparently this is easy to do (if you have the right computer gear) and the cost is c.£120.
If your friend wants to give him a call just to discuss the problem its Stuart on 01767 310210. He's a Bosche Service Centre and he can probably recommend someone close to you who could do the job. If not, get it on a trailer up to Biggleswade.
I hope this helps.
Thanks, I'll get him to give your friend a call.He said that the problem your friend probably has is very common with this model. The injection control unit goes 'out of sync' and has to be re-set. Apparently this is easy to do (if you have the right computer gear) and the cost is c.£120.
If your friend wants to give him a call just to discuss the problem its Stuart on 01767 310210. He's a Bosche Service Centre and he can probably recommend someone close to you who could do the job. If not, get it on a trailer up to Biggleswade.
I hope this helps.
Duke
Ean218 said:
Duke Thrust said:
Ford are saying that a second hand part won’t work
Is that a second hand one the garage have already tried or second hand parts in general? I very, very much doubt it is the latter.How on earth would the Ford production line work if all the engines had bespoke parts on!
Get the part number of the failed part and ring round some breakers. It might even be worth ringing a few Ford dealers, there may be a new one floating around somewhere.
Duke Thrust said:
Parrot of Doom said:
An electrical or mechanical fault?
Because both can be repaired, the former much more easily than the latter.
Electrical - aparently the unit has 'failed'Because both can be repaired, the former much more easily than the latter.
Ean218 said:
Duke Thrust said:
Ford are saying that a second hand part won’t work
Is that a second hand one the garage have already tried or second hand parts in general? I very, very much doubt it is the latter.How on earth would the Ford production line work if all the engines had bespoke parts on!
Get the part number of the failed part and ring round some breakers. It might even be worth ringing a few Ford dealers, there may be a new one floating around somewhere.
Ford are total c
ts - since my Mondeo went out of warranty it has NEVER been back at a main dealer for any reason, even to the point I purchased my own engine diagnostic unit so I could get the fault codes for free and either repair it myself or at least tell a good local mechanic what the fault was so he could do it.
There are a lot of mobile ex-Ford engineers floating about running their own buisness, and they are usually very very good. Even if they cannot repair it themselves they should be able to tell you how to get it done.
My biggest laugh at Ford - Clutch / Flywheel replacement quote = £1600!!!!!!!
ANYONE else = around £600 - 700 including starter motor...
ts - since my Mondeo went out of warranty it has NEVER been back at a main dealer for any reason, even to the point I purchased my own engine diagnostic unit so I could get the fault codes for free and either repair it myself or at least tell a good local mechanic what the fault was so he could do it.There are a lot of mobile ex-Ford engineers floating about running their own buisness, and they are usually very very good. Even if they cannot repair it themselves they should be able to tell you how to get it done.
My biggest laugh at Ford - Clutch / Flywheel replacement quote = £1600!!!!!!!
ANYONE else = around £600 - 700 including starter motor...
TheCarpetCleaner said:
Ford are total cts - since my Mondeo went out of warranty it has NEVER been back at a main dealer for any reason, even to the point I purchased my own engine diagnostic unit so I could get the fault codes for free and either repair it myself or at least tell a good local mechanic what the fault was so he could do it.
There are a lot of mobile ex-Ford engineers floating about running their own buisness, and they are usually very very good. Even if they cannot repair it themselves they should be able to tell you how to get it done.
My biggest laugh at Ford - Clutch / Flywheel replacement quote = £1600!!!!!!!
ANYONE else = around £600 - 700 including starter motor...
I don't suppose you know of any in the Gloucestershire area?ts - since my Mondeo went out of warranty it has NEVER been back at a main dealer for any reason, even to the point I purchased my own engine diagnostic unit so I could get the fault codes for free and either repair it myself or at least tell a good local mechanic what the fault was so he could do it.There are a lot of mobile ex-Ford engineers floating about running their own buisness, and they are usually very very good. Even if they cannot repair it themselves they should be able to tell you how to get it done.
My biggest laugh at Ford - Clutch / Flywheel replacement quote = £1600!!!!!!!
ANYONE else = around £600 - 700 including starter motor...
Podie said:
Duke Thrust said:
Ford are saying that a second hand part won’t work
Do you mean Ford (FMC) or do you mean the Ford Dealer..?Essentially I came away with the impression that they've lied like b**tards to my mate for the last month.
Edited by Duke Thrust on Tuesday 10th July 13:10
Duke - are you sure that the part is not available anywhere in Europe...I had a similar issue of availability on my Ford which was about 14 months old...
Spoke to someone with proper access to the FMC parts system and he found me one in Madrid.....my garage then got the Madrid dealer to send it to them.
If you email me the Finis code of the part you need I'll get my contact to check the european system!
Spoke to someone with proper access to the FMC parts system and he found me one in Madrid.....my garage then got the Madrid dealer to send it to them.
If you email me the Finis code of the part you need I'll get my contact to check the european system!
Duke Thrust said:
I don't suppose you know of any in the Gloucestershire area?
I know of a trusted family-run Ford main dealer in Henley-in-Arden (Jacksons of Henley). A little trek, I know, but worth giving them a call at least - the Service Manager is called Dan Jackson (his bro happens to drive Andy Priaulx's old 'company car'!). They'll give you a straight answer on it at least. Mention my name if you want.Until we sold the Fords a couple of months back, we'd been using them for about 4 or 5 years, always been straight with us.
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