Advice sought!
Discussion
Gyus (and gals)
Just had my car repaired a couple of weeks ago, and upon it's return the driver's headlight was misting up again (worse than previous ones, which Honda goodwilled in January) and today, the local dealer replaced it with another.
The Service Manager said he'd noted some offside frontal overspray and some bolts/screws not going in as they were cross-threaded.
After noticing the dipped beam Xenon wasn't working, I went back in and they agreed to replace the bulb.
Over an hour later, this is what transpires:
The headlight unit (which is as supplied by Honda) is a complete assembly, not the reflectors, but the housing is showing the 2 upper connecting points having been plastic welded.
Now, these were both replaced in January, and there's been no damage to my car other than the rear nearside 3/4 panel, bumper, lights, and bootlid.
The technician showed me what they were talking about, and whilst bumper and wing are no different (still got the stone chips and swirl marks to prove it), the only time that light could've been damaged was when it was in the custody of the repairers - who are a well known and respect outfit - or so I thought.
So, my long drawn out question is how do I broach this subject, and more importantly where do I stand legally?
There's no other explanation, and it was one of the repaired mounts that had broken off which allowed the water to get in, which means I'll be looking at a bill from Honda for the headlight and labour, since it was obviously damaged and not another faulty unit.
As it is now, there's damage to the bumper mounting (half missing - a bit replicated in the boot interior trim which I was already planning on seeing them about when time permitted - it will on Monday without fail!), some holes cross-threaded, and signs of overspray on the bolts.
Don't know how they've damaged the light, but it would appear a real junior newbie has been let loose on my pride and joy.
All advice and recommendations very gratefully received!
Just had my car repaired a couple of weeks ago, and upon it's return the driver's headlight was misting up again (worse than previous ones, which Honda goodwilled in January) and today, the local dealer replaced it with another.
The Service Manager said he'd noted some offside frontal overspray and some bolts/screws not going in as they were cross-threaded.
After noticing the dipped beam Xenon wasn't working, I went back in and they agreed to replace the bulb.
Over an hour later, this is what transpires:
The headlight unit (which is as supplied by Honda) is a complete assembly, not the reflectors, but the housing is showing the 2 upper connecting points having been plastic welded.
Now, these were both replaced in January, and there's been no damage to my car other than the rear nearside 3/4 panel, bumper, lights, and bootlid.
The technician showed me what they were talking about, and whilst bumper and wing are no different (still got the stone chips and swirl marks to prove it), the only time that light could've been damaged was when it was in the custody of the repairers - who are a well known and respect outfit - or so I thought.
So, my long drawn out question is how do I broach this subject, and more importantly where do I stand legally?
There's no other explanation, and it was one of the repaired mounts that had broken off which allowed the water to get in, which means I'll be looking at a bill from Honda for the headlight and labour, since it was obviously damaged and not another faulty unit.
As it is now, there's damage to the bumper mounting (half missing - a bit replicated in the boot interior trim which I was already planning on seeing them about when time permitted - it will on Monday without fail!), some holes cross-threaded, and signs of overspray on the bolts.
Don't know how they've damaged the light, but it would appear a real junior newbie has been let loose on my pride and joy.
All advice and recommendations very gratefully received!
Forums | Speed, Plod & the Law | Top of Page | What's New | My Stuff