dealer problems - advice needed
Discussion
i am in need of advice as i am having problems with my dealer.
i bought the car (2002 laguna) at the end of july. since then i feel i have done nothing but get it fixed. i have posted about this before but am now worse off. i have had the following problems already:
dealer broke tyre pressure sensors - needed 3 visits to renault at 40 miles a time to sort out.
dealer lost locking wheelnut key - had to have them drilled off.
the dealer paid for these to be done, but i incurred costs from fuel and time to sort these out.
the keycard packed up, meaning i couldnt lock the car. cost me £25 to have repaired and lost use of car for a week as not happy to leave it unlocked when out.
the driveshaft has began clicking. car currently with mechanic recommended by dealer. currently in hire car @ £25 per day ( my expense)
rear suspension bushes failing - not under warranty, dealer not interested although i can prove they were on way out almost a year ago ( using VOSA site).
all in all i am fed up with this. i like the car but have lost faith in it as all i seem to do is get it fixed or find new problems. the 3 month AA warranty has now ran out and the dealer is saying tough. trading standards told me i have to put it in writing and not to use the car, but this is not practical for us. can anyone give me any advice of how to get the dealer to either swap the car, refund me, or make good the faults?? or do i have to bite the bullet and try to flog it privately and buy something else?
i bought the car (2002 laguna) at the end of july. since then i feel i have done nothing but get it fixed. i have posted about this before but am now worse off. i have had the following problems already:
dealer broke tyre pressure sensors - needed 3 visits to renault at 40 miles a time to sort out.
dealer lost locking wheelnut key - had to have them drilled off.
the dealer paid for these to be done, but i incurred costs from fuel and time to sort these out.
the keycard packed up, meaning i couldnt lock the car. cost me £25 to have repaired and lost use of car for a week as not happy to leave it unlocked when out.
the driveshaft has began clicking. car currently with mechanic recommended by dealer. currently in hire car @ £25 per day ( my expense)
rear suspension bushes failing - not under warranty, dealer not interested although i can prove they were on way out almost a year ago ( using VOSA site).
all in all i am fed up with this. i like the car but have lost faith in it as all i seem to do is get it fixed or find new problems. the 3 month AA warranty has now ran out and the dealer is saying tough. trading standards told me i have to put it in writing and not to use the car, but this is not practical for us. can anyone give me any advice of how to get the dealer to either swap the car, refund me, or make good the faults?? or do i have to bite the bullet and try to flog it privately and buy something else?
paoloh said:
If it's bushes, yes.
If they have completed perished, they should have been on last MOT as an advisory?? Were there any on last MOT?
He said;If they have completed perished, they should have been on last MOT as an advisory?? Were there any on last MOT?
rear suspension bushes failing - not under warranty, dealer not interested although i can prove they were on way out almost a year ago ( using VOSA site)
s2art said:
paoloh said:
If it's bushes, yes.
If they have completed perished, they should have been on last MOT as an advisory?? Were there any on last MOT?
He said;If they have completed perished, they should have been on last MOT as an advisory?? Were there any on last MOT?
rear suspension bushes failing - not under warranty, dealer not interested although i can prove they were on way out almost a year ago ( using VOSA site)
Why didn't he get them sorted at time of purchase?
People are happy to blame dealers but buyers make it easy for the dodgey dealers by not looking thru paperwork correctly!!
paoloh said:
s2art said:
paoloh said:
If it's bushes, yes.
If they have completed perished, they should have been on last MOT as an advisory?? Were there any on last MOT?
He said;If they have completed perished, they should have been on last MOT as an advisory?? Were there any on last MOT?
rear suspension bushes failing - not under warranty, dealer not interested although i can prove they were on way out almost a year ago ( using VOSA site)
Why didn't he get them sorted at time of purchase?
People are happy to blame dealers but buyers make it easy for the dodgey dealers by not looking thru paperwork correctly!!
gtitim said:
paoloh said:
s2art said:
paoloh said:
If it's bushes, yes.
If they have completed perished, they should have been on last MOT as an advisory?? Were there any on last MOT?
He said;If they have completed perished, they should have been on last MOT as an advisory?? Were there any on last MOT?
rear suspension bushes failing - not under warranty, dealer not interested although i can prove they were on way out almost a year ago ( using VOSA site)
Why didn't he get them sorted at time of purchase?
People are happy to blame dealers but buyers make it easy for the dodgey dealers by not looking thru paperwork correctly!!
already tried that. told dealer i was not happy with MOT due to bushes previously advised, and that we found out car went through MOT with a missing wheel nut ( found this out when we had to have locking wheel nuts drilled out). dealer said ' go take it up with MOT centre. it is not my problem. besides, MOT was done yesterday and is only valid on day of test. prove otherwise.'
gtitim said:
already tried that. told dealer i was not happy with MOT due to bushes previously advised, and that we found out car went through MOT with a missing wheel nut ( found this out when we had to have locking wheel nuts drilled out). dealer said ' go take it up with MOT centre. it is not my problem. besides, MOT was done yesterday and is only valid on day of test. prove otherwise.'
No, that is not strictly true. VOSA will look at vehicle and will issue points to MOT centre on condition of vehicle. They are good enough to realise how long damage takes to occur. I know this as I used to own an MOT centre.paoloh said:
No, that is not strictly true. VOSA will look at vehicle and will issue points to MOT centre on condition of vehicle. They are good enough to realise how long damage takes to occur. I know this as I used to own an MOT centre.
so you think i should get in touch with VOSA then? not sure how this will help though, as it wont get the bushes replaced, or get the dealer to sort my costs / replace car.paoloh said:
Get VOSA involved. They will inspect car and will punish MOT centre if found at fault. You then have better evidence to go back at dealer with. It will also help trading standards with your case. Plus dealer may be calling your bluff, can't hurt to try can it?
Not just that, the dealer should have known the previous MOT warning.mot means nothing, years back had a mini, mot shop done welding repairs, fairly poor, but made it waterproof, went for mot at same garage and failed miserably. got copy of mot, took it home, came back with photocopy of mot and their repair work, asked the tester what he thought of the repairs, was told they must have been some kid on day release, but on his first day.....
showed them the bills and the mot, asked what would happen if the mot people saw the result of their repairs, passed with flying colours - after some quick repairs...
used to have dealings with some renault dealer north of bedford, will never ever use a renault car ever again, but being french and old, well they do wear out quickly
showed them the bills and the mot, asked what would happen if the mot people saw the result of their repairs, passed with flying colours - after some quick repairs...
used to have dealings with some renault dealer north of bedford, will never ever use a renault car ever again, but being french and old, well they do wear out quickly
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