Paid Dart, but didn't…?

[Bushi]

I went across the dart few weeks back, sat on the train paid for the journey and banked one for the return.

Saw the whole thing through.

No obviously I have two PCNs rock up, first one "free"

And can find Zero evidence in banks...cards.....

Is this a thing or am I losing my marbles?

[E-bmw]

I am not quite sure what you mean by "is this a thing?"

If you don't have a record of the transaction it obviously didn't actually go through fully for whatever reason.

[Bushi]

E-bmw said:

I am not quite sure what you mean by "is this a thing?"

If you don't have a record of the transaction it obviously didn't actually go through fully for whatever reason.

Looks that way.

Is this a thing=

Is this common, is the process intentionally sticky,is it buggy, have I uncovered the next horizon.

Or did I simply balls it up

Guessing it hasn't happened to yourself.

[esuuv]

The dart charge people are usually really very reasonable - I'm sure if you call them and tell them that story, they'll just let you pay for the crossings and remove the pcn's.

[paul_c123]

I don't believe for a minute, that you had an internet connection on a train. The payment likely never went through.

[Bushi]

paul_c123 said:

I don't believe for a minute, that you had an internet connection on a train. The payment likely never went through.

https://www.vodafone.co.uk/newscentre/press-release/eurotunnel-completes-the-mobile-telephony-offer-in-channel-tunnel100-metres-below-sea-level/

[darkyoung1000]

Depending on who you bank with, that might be part of the issue.

We got caught out a few years back when the provider (Monzo I think) didn't process the transaction as they thought it looked suspicious.

We had a letter but the fine was waived on payment (single offence only).

[paul_c123]

Bushi said:

https://www.vodafone.co.uk/newscentre/press-releas...

The only evidence that it was paid, is that you "saw it go through". No transactions on your banking app though.

[ferret50]

Always tick the box for the email receipt!

I paid in advance for a bridge crossing last Saturday, email confirming payment arrived in seconds, if when I return home in early April I find a PCN on the doormat I can provide proof of payment.

[Bushi]

esuuv said:

The dart charge people are usually really very reasonable - I'm sure if you call them and tell them that story, they'll just let you pay for the crossings and remove the pcn's.

Done exactly that, easy, thanks.

[E-bmw]

Bushi said:

esuuv said:

The dart charge people are usually really very reasonable - I'm sure if you call them and tell them that story, they'll just let you pay for the crossings and remove the pcn's.

Done exactly that, easy, thanks.

Me too, do it every time for anything bought/paid for online, better safe than sorry.

I too learned that lesson the hard way.

[Actual]

Is it possible that you used a scam website to pay the charge?

[phil y]

I had this last year, would have sworn I paid, but had no email, nor payment showing on credit card.
I had no idea til the letter came through the post, clearly I must have missed a final step in the process.

[paul_c123]

Off topic but interesting: if you cross the Dartford crossing in a car transporter with a car on the back (so there's 2 rear plates showing) and forget to pay, you WON'T be fined. Whether its just chance (I am sure the cameras aren't 100% effective, especially in rain) or that the 2 plates were validly read, but the computer can't make sense of it and its cheaper to just let you go, than manually review the ones it can't understand, I don't know.

But I know I'm £2.50 better off!

[fourthpedal]

ferret50 said:

Always tick the box for the email receipt!

I paid in advance for a bridge crossing last Saturday, email confirming payment arrived in seconds, if when I return home in early April I find a PCN on the doormat I can provide proof of payment.

I always always take screenshots of these things, because you never know if the email will work either. They're in control of the email, but you're in control of the screenshot.

[Bushi]

Paid the dart charge today again and can see what happened last time.
When you pay the next screen just states .
"Payment details £5" and nothing else.

But around a second later the "approve in app" message pops up.

Last time I probably didn't hang around as it looked like it was all over.
Live and learn.

[Pedro25]

paul_c123 said:

Off topic but interesting: if you cross the Dartford crossing in a car transporter with a car on the back (so there's 2 rear plates showing) and forget to pay, you WON'T be fined. Whether its just chance (I am sure the cameras aren't 100% effective, especially in rain) or that the 2 plates were validly read, but the computer can't make sense of it and its cheaper to just let you go, than manually review the ones it can't understand, I don't know.

But I know I'm £2.50 better off!

Had my car recovered from Berwick UT a year ago, recovery guy covered up the NP on my car with tape, he said going through the Tyne Tunnel they had previously sent PCN's to owners of recovered vehicles, wish these tolls would all follow the same rules!

[Somewhatfoolish]

I got an email from DART the other day saying they're changing how everything works anyway. I didn't read it propertly though so dunno the details. It might have just been renaming things.

[mcflurry]

Somewhatfoolish said:

I got an email from DART the other day saying they're changing how everything works anyway. I didn't read it propertly though so dunno the details. It might have just been renaming things.

Believe the main change is the price going up..

[SoulGlo]

I'll only travel over the river a few times a year but easiest thing is to sign up for a DART account then add you vehicle(s) and anytime you go over it wil automatically charge you. No worries about forgetting payment or issues like this situation.