2 year old car EML on after a week

[Haddock82]

OK forgive me if this is obvious and I sound like an idiot!

6th June
Purchased a 2-year old car from a large car supermarket type place, not the manufacturer main dealer, one of the box shifting places with 1,000s of cars in stock. (I know I am stupid already for doing this and should have researched them a bit before heading there to buy!)

12th June
6 Days into ownership, engine management light comes on.

Called the car supermarket we bought from to inform them and see what the process is to get fixed etc.
They asked to email photo's of the light on the dash & the mileage of the vehicle (c. 200 miles since picking it up)

Sent them the photos the same day.
No reply of acknowledgment they received the images etc.

I have a couple of OBD port code readers and it has come back as either an exhaust pressure sensor or a problem with the EGR valve.

13th June
Emailed to chase them up to see if they had any advice - no reply

No problem, probably just busy, have 6 or 7 branches nationwide, lots to get through customer service wise etc.

16th June
Called them to see if they had any update

Lady said she could see it on the system, but they are busy etc. someone will get back to me ASAP
No reply.

17th June
emailed to chase again
No reply

I've been perfectly amicable, not rude, happy to listen to what they say I need to do etc...

Am I being a bit too optimistic to have expected at least some sort of acknowledgment within 5 days of reporting the fault?
Or should I give it a week? 2 weeks before kicking off?!


We've never owned anything this new before, so again sorry if you are reading this thinking "what an idiot"!

Said car is a Hyundai so it has 5 year manufacturer warranty, expiring in May 2028.
Should I just book in direct with Hyundai main dealer under warranty?!
Avoiding the, well documented online, poor customer service from the car supermarket place
(if I gave you the name, which I won't at this stage, you'd see quite a few people with similar issues)

Or do I need to wait for them to have the opportunity to fix it at the car supermarket before contacting Hyundai?

Or do I simply just say, sorry it's faulty, we only had it 6 days before reporting this fault and only covered 200 miles - Give me my money back!

Car is Hyundai Tucson - 1.6 Petrol (Not hybrid) - 50,000 miles
Yes high miles, but ex-fleet and has had 4 services
Also, we'll be doing low miles in it (c.5k per annum) so the mileage didn't put me off
Aside from the EML being on, the car is in excellent condition bodywork wise, interior etc...

Any tips appreciated!

[cuprabob]

As it's still under manufacturer's warranty just book it into your nearest Hyundai dealer.

Edited by cuprabob on Tuesday 17th June 17:59

[paul_c123]

I think I'd prefer it be fixed by Hyundai than "car supermarket". Since the cost to fix should be £0, because its under manufacturer warranty, there is no cost saving in getting the seller to fix here.

[Jamescrs]

As above I would be going to a main dealer to get them to sort it under the manufacturers warranty, probably do a better job than a car supermarket who would try and do it in the cheapest way possible

[Sheepshanks]

Do you know the mileages the services were carried out at, and where they done by a franchise dealer?

At 50K miles it should have had 5 services.

Doesn’t sound like a service related issue, but Hyundai / Kia are known to be pedantic if services are done late, or not to Hyundai spec.

[Haddock82]

Thank you for the replies so far.
Makes sense to me

Service History
01/05/2023 - Hyundai PDI
11/03/2024 - 10,001 - Mototech Fleet Solutions
23/09/2024 - 23,289 - Fastech Gatwick
25/02/2025 - 42,966 - FleeTEQ Ltd
17/04/2025 - 50,240 - Fastech Gatwick

Not main dealer admittedly.

Best thing to just ring my local Hyundai & be honest and see what they say.

[carlove]

Haddock82 said:

Thank you for the replies so far.
Makes sense to me

Service History
01/05/2023 - Hyundai PDI
11/03/2024 - 10,001 - Mototech Fleet Solutions
23/09/2024 - 23,289 - Fastech Gatwick
25/02/2025 - 42,966 - FleeTEQ Ltd
17/04/2025 - 50,240 - Fastech Gatwick

Not main dealer admittedly.

Best thing to just ring my local Hyundai & be honest and see what they say.

I think it's missed the 30k service. I've got a Kia (pretty much the same), and before I bought mine it was serviced outside the dealer network but at the correct mileage, which Kia said is fine, they told me an issue they often have with people buying from car supermarkets (like me) and get told it's still got it's 7 year warranty (like me) but the car doesn't actually meet the conditions of the warranty (thankfully not like me). They said the main problem is cars missing a service, or being serviced late that invalidates the warranty. Kia are apparently very strict on mileage, and I kind of assume Hyundai will be the same,.

I think as you plan to speak to your Hyundai garage and see what they say, and if that's a no go, I think a bit more assertiveness is needed with the car supermarket .

[BertBert]

Impressive miles!

[paul_c123]

Haddock82 said:

........
Service History
01/05/2023 - Hyundai PDI
11/03/2024 - 10,001 - Mototech Fleet Solutions
23/09/2024 - 23,289 - Fastech Gatwick
25/02/2025 - 42,966 - FleeTEQ Ltd
17/04/2025 - 50,240 - Fastech Gatwick
.............

carlove said:

I think it's missed the 30k service.,.

I think its missed the 20k service too, because the service interval (I believe - can't be sure without seeing the service booklet) is 10,000 miles/12 months, whichever occurs first. I am assuming there is some 'wiggle room' on it, but I'd imagine its quite tight, eg 500 (maybe 1000) miles or 1 month late.